Name: Eldermark
Author: Eldermark Software

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Continuous Integration

Feature Management

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

SaaS Spend Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Cybersecurity Consulting

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Mobile Data Security

Network Behavior Analysis

Network Performance Monitoring

Sensitive Data Discovery

Service Desk Outsourcing

Software Composition Analysis (SCA)

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Church Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Voting

Revenue Cycle Management (RCM)

Vertical-Specific

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### Resident Management
While some users appreciate Eldermark's resident management functionality for its comprehensive features such as assessments, care/service planning, and medication management, others express concerns about certain limitations. Users have highlighted the ease of use of the software but have also mentioned areas where enhancements could be beneficial, such as the ability to add program activities per resident and specific questionnaires for staff. Additionally, suggestions have been made for improving the software's functionality, such as enabling the addition of notes on resident charts that automatically pop up for future reference. Despite these mixed opinions, users generally acknowledge Eldermark's efforts to provide excellent software representatives who offer troubleshooting and training support as needed.

### Facility Operations
Users appreciate Eldermark's facility operations for its user-friendly nature and integrated modules. However, some users express a desire for additional features, such as the ability to input notes on resident charts for easy reference. While the software is not entirely web-based, users find that accessing key features like the main dashboard online provides a quick overview of facility operations. There is a general sentiment of satisfaction with Eldermark's facility operations, with room for improvement in certain areas to enhance user experience.

### Assisted Living Compliance
Users consistently praise Eldermark for its robust assisted living compliance features. Reviewers highlight that Eldermark's assisted living compliance capabilities are tailored specifically for the unique needs of assisted living facilities, setting it apart from other software that may not be as well-suited for this sector. While some users express a desire for more customization options to align with state regulations and compliance requirements, overall, Eldermark is recognized for its strong foundation in assisting facilities in meeting regulatory standards effectively.

### Training and Support
Users consistently praise Eldermark for its comprehensive training and support services, emphasizing the ease of learning and training staff on the software. The positive feedback underscores the user-friendly nature of the platform and the dedicated support team that is readily available to troubleshoot and provide guidance as needed. Additionally, users appreciate Eldermark's proactive approach in keeping them informed about new features and integrations, further enhancing their overall experience with the software.

### Customer Service and Support
Users consistently praise Eldermark's exceptional customer service and support capabilities. The reviews highlight the company's dedication to providing top-notch assistance, with users expressing satisfaction with the prompt and effective support they receive. Eldermark's commitment to addressing user needs and ensuring a positive experience shines through in the feedback provided. Customers value the reliability and expertise of the support team, emphasizing the importance of strong customer service in their overall satisfaction with the product.

Comprehensive Functionality: Eldermark provides modules that cover most areas of operations, making it easy for different departments to work together seamlessly. Many users appreciated the comprehensive ability of Eldermark in handling assessments, care service planning, and medication management. The combination of service plans and healthcare charting impressed many users.

Excellent Customer Service: Many reviewers praised the training and customer service provided by Eldermark, describing it as the best they have ever experienced. Users found Eldermark's customer service representatives knowledgeable, friendly, and helpful. The availability of excellent software representatives who are always willing to troubleshoot and train was also appreciated by many users.

Ease of Use: Several users found Eldermark to be user-friendly with a GUI that is functional yet simple. They liked that all reports and documentation are found in one area making it easy to find information. Additionally, some users noted how easy it was to learn, train staff and use for all types of employees.

Steep Learning Curve: Users have reported that Eldermark has a steep learning curve, especially when using the billing midwife and electronic narcotic record keeping features. Several reviewers have complained about difficulties in navigating the software's interface to perform even simple tasks.

Not Web-Based: A major deficit of Eldermark is that it is not web-based. This results in an antiquated user interface, certain functionalities being unavailable, and lack of cloud access - a significant issue since staff members work at multiple locations. Many users find this outdated system inconvenient and would like more accessible options available.

Inaccurate Medication Count: The medication count between medication orders and actual pill count is often inaccurate, requiring adjustments for accuracy. Some users feel frustrated with constantly having to alter records manually due to inaccuracies in the software's tracking system.

Eldermark Software, headquartered in Minnesota, offers a comprehensive assisting living software suite with EHR and operational support functions.

All-inclusive

All-inclusive Pro

Aaniie Care

Basic

ePlan

Eldermark

Assisted Living Software provides tools to automate workflow associated with providing long-term care in an inpatient setting, or also home-based assisted living. Some examples of features would be alerts and care plan guidance, reporting for vitals, medications, and incidents with residents, risk and process alerts (to ensure operations are proceeding safely, legally, and optimally), and possibly collaboration tools and document sharing to coordinate information across roles and shifts.

Assisted Living

Eldermark Software

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What is Eldermark?