TrustRadius Insights
Comprehensive Functionality: Eldermark provides modules that cover most areas of operations, making it easy for different departments to …
Overview
What is Eldermark?
Eldermark Software, headquartered in Minnesota, offers a comprehensive assisting living software suite with EHR and operational support functions.
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What is Eldermark?
Eldermark Software, headquartered in Minnesota, offers a comprehensive assisting living software suite with EHR and operational support functions.
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Product Details
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- Tech Details
What is Eldermark?
Eldermark Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Comprehensive Functionality: Eldermark provides modules that cover most areas of operations, making it easy for different departments to work together seamlessly. Many users appreciated the comprehensive ability of Eldermark in handling assessments, care service planning, and medication management. The combination of service plans and healthcare charting impressed many users.
Excellent Customer Service: Many reviewers praised the training and customer service provided by Eldermark, describing it as the best they have ever experienced. Users found Eldermark's customer service representatives knowledgeable, friendly, and helpful. The availability of excellent software representatives who are always willing to troubleshoot and train was also appreciated by many users.
Ease of Use: Several users found Eldermark to be user-friendly with a GUI that is functional yet simple. They liked that all reports and documentation are found in one area making it easy to find information. Additionally, some users noted how easy it was to learn, train staff and use for all types of employees.
Steep Learning Curve: Users have reported that Eldermark has a steep learning curve, especially when using the billing midwife and electronic narcotic record keeping features. Several reviewers have complained about difficulties in navigating the software's interface to perform even simple tasks.
Not Web-Based: A major deficit of Eldermark is that it is not web-based. This results in an antiquated user interface, certain functionalities being unavailable, and lack of cloud access - a significant issue since staff members work at multiple locations. Many users find this outdated system inconvenient and would like more accessible options available.
Inaccurate Medication Count: The medication count between medication orders and actual pill count is often inaccurate, requiring adjustments for accuracy. Some users feel frustrated with constantly having to alter records manually due to inaccuracies in the software's tracking system.