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Electric AI is a powerful tool that has revolutionized IT support for businesses. Many users have praised the product for its ability to …
Overview
What is Electric AI?
Electric AI, headquartered in New York, delivers IT support for remote, onsite, or hybrid teams. The eponymous Electric platform service desk staff augmentation solution provides real-time issue resolution, security at the device, app and network levels, employee onboarding/offboarding, and other…
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What is Electric AI?
Electric is providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether on-site or remote.
Electric AI Video
Watch Electric AI | Explained
Electric AI Integrations
- Ubiquiti Networks UniFi
- Cisco
- Meraki
Electric AI Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Electric AI is a powerful tool that has revolutionized IT support for businesses. Many users have praised the product for its ability to streamline procurement and onboarding processes, saving staff time while allowing them to focus on customers' problems and bigger picture strategies. The software has helped businesses to solve IT support debt, onboarding and offboarding problems, integration, network issues, procurement, and more.
Customers also appreciate how the software has helped them close security gaps, establish processes for onboarding and offboarding employees, and solve detail-orientation issues. Additionally, Electric AI provides excellent coverage for typical everyday level 1-3 support tickets, leaving internal IT teams time to enact meaningful and long-term projects. The software assists with inventory and equipment management as well, providing actionable data and long-term solutions in areas where the internal team lacks specific knowledge or experience. All of this helps businesses work towards compliance and data security while providing effective support to employees.
Efficient IT Management: Reviewers appreciated Electric AI's ability to turn bespoke solutions into consistent service offerings, which streamlines IT management and makes it more efficient. Several users have mentioned this as a key advantage of using Electric AI for IT support.
Excellent Customer Service: Many reviewers have praised Electric AI's customer success team for being exceptional and proactive in seeking feedback and providing assistance. Users found the team easy to communicate with via Slack, which made it convenient to track conversations and request statuses.
Time Savings: A common theme among reviews is that Electric AI takes work off their plate, allowing them to concentrate on bigger picture initiatives and goals. Users appreciate the streamlined onboarding/offboarding process provided by automation, quick response times from support teams, and ease of accessibility through various integrations such as Slack.
Slow and buggy Turbine system: Users have reported persistent UI bugs, slow performance, and device syncing issues with Electric AI's Turbine system. This has caused frustration among some users who expect a smoother experience from the software.
Poor communication between teams: Some users have criticized Electric AI for being disorganized, with poor communication between its internal teams. This has resulted in delays in issue resolution and onboarding processes, as well as a lack of transparency in laptop logistics.
Limited support options: Several users have expressed dissatisfaction with Electric AI's limited support options, which are restricted to specific applications. Users must ensure that their apps are supported before signing up for the service. Additionally, some users find the online-only Slack interface challenging and prefer telephone support.
Based on user reviews, here are the three most common recommendations for Electric:
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Consider the willingness and ability to integrate Slack or MS Teams as the primary form of support engagement. Many users suggest evaluating Electric's compatibility with these popular communication platforms for smooth support interactions.
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Thoroughly research the systems compatible with Electric for onboarding and offboarding. Users advise investigating whether Electric supports all commonly used applications for help desk tasks.
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Evaluate your company's headcount and needs before choosing Electric. Users recommend considering factors like the absence of an in-house IT team or the need for additional IT support.
It's important to note that while many reviewers find Electric to be a great option for companies that need helpdesk and procurement support, some recommend exploring other alternatives before making a final decision.