TrustRadius Insights
Zoom Management Suite has proven to be an invaluable tool for managing and optimizing call centers, as reported by users. The software …
EleveoFormerly ZOOM Quality Management Suite
Overview
What is Eleveo?
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording…
Recent Reviews
Pricing
N/A
Unavailable
What is Eleveo?
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
5 people also want pricing
Alternatives Pricing
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Demos
Eleveo Product Demo
YouTube
Product Details
- About
- Tech Details
What is Eleveo?
Eleveo Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Zoom Management Suite has proven to be an invaluable tool for managing and optimizing call centers, as reported by users. The software offers a range of analytics that help improve the caller experience, allowing businesses to make data-driven decisions. By organizing and tracking data on a daily basis, users can avoid the need to catch up later and ensure smooth operations.
One key use case of Zoom Management Suite is its ability to record interactions and customer satisfaction, which is crucial for legal purposes. Additionally, the software provides easy and stable functionalities for setting up and getting started, making it accessible to a wide range of users. With its powerful reporting tools, Zoom Management Suite effectively manages multiple communications and generates accurate data analytics, enabling users to analyze performance and make informed decisions.
Furthermore, the software is frequently used for project meetings with a large number of participants, offering features like break-up groups and screen sharing. It also finds utility in sharing programs online, such as engineering software. Moreover, Zoom Management Suite has been particularly beneficial during the pandemic for remote customer contact, providing reliable high-quality calls and video calls while working from home. Overall, this versatile software proves ideal for efficient call management, direct user performance evaluation, and effective remote collaboration across various industries.
Easy Call Recording: Several users have praised the simplicity and ease of adopting the call recording feature. They found it user-friendly and efficient, allowing them to conveniently retrieve recorded calls.
Smooth Customer Experience Follow-up: Many reviewers mentioned that the product provides effective tools for managing customer interactions, resulting in a smooth and flawless follow-up process. This indicates that the product ensures a seamless customer experience.
User-Friendly Installation and Agent Management: The ease of initial installation and operation of the product, along with its intuitive controls for adding and removing agents, has been highly appreciated by users. This suggests that the product offers a user-friendly interface for managing agents efficiently.
Confusing Interface: Some users have found the interface to be confusing, which has made it difficult for them to effectively work with agents located across the globe. They feel that a more intuitive and user-friendly interface would greatly enhance their experience.
Limited Support Availability: Several users have expressed dissatisfaction with the level of support available, indicating that they feel unsupported and frustrated with the assistance received. They suggest improving the availability and responsiveness of customer support to address their needs promptly.
Slow and Complex Project Handling: Users have mentioned that handling complex projects is slow, suggesting a need for improvement in this area. They feel that streamlining project management processes and enhancing system performance would significantly increase efficiency and productivity.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
March 10, 2022
High Quality Calls and Video Calls
At the beginning of my use of the Zoom Quality Management Suite in the period of the spread of the Coronavirus, it made a lot of work easy for me, through which I could make calls and video calls with very good quality. I used to communicate with clients through it while working from home.
- High quality calls and video
- Easy to use
- Simple setup
- Lag on video calls
- Sometimes it stops working and needs to restart
- Interface needs some improvement
March 07, 2022
Zoom is our helper
If you need a good and easy way to contact with customer remotely i think ZOOM QM suite is the best choice, i really love it i can handling a lot of calls even i working from home through the pandemic, it helps us to manage and optimize our call center. It provides us with useful analytics that assist improving our call center experience.
- Suitable for working remotely
- Good quality for call recording
- Easy to use
- don't need complicated setup
- Calls drops sometimes
- poor customer service
- Buggy sometimes but ok i xan handle it
ZOOM Quality Management Suite is an excellent, easy and stable software that offers the most powerful and easy functionalities to set and get started easily. The data center management capability with the system is effective and its ability to manage multiple communication and the best reporting tools. The data analytics to generate via the solution accurate and its engaging tools are also powerful and interface setting on the first time was quite excellent.
- Amazing management of various communication data management.
- Data center capability is effective.
- Information centralization is excellent.
- Team communication is perfect.
- The user to manipulate the tool has to full pass through training.
- Support availability is low.
- Complex project handling is also slow.
March 05, 2022
Remote work with a robust tool.
The usefulness of this tool is one of the reasons to use it, we can work remotely without any inconvenience and this has generated a positive change in work from home due to the pandemic. ZOOM Quality Management Suite proves to be an ideal tool for efficient call management and overall direct user performance. It has features like call recording that allow the HR department to consolidate customer service and call support. With this tool, we are holding remote meetings without technical problems.
- Stable recording of calls.
- Remote work with no complex setup.
- I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.
February 27, 2022
ZOOM Quality Management Suite, it's an amazing solution
ZOOM Quality Management Suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth between users. During Covid, it's been a great tool to handle customer service in an exact manner as being in a traditional call center.
- Customer service call management.
- Transfer calls between internal users.
- Vital tool for remote working.
- Sometimes calls drop for no reason.
February 24, 2022
Zoom Quality Management Suite is an Investment you won't Regret!
We use Zoom Management Suite to manage and optimize our call center. It provides us with helpful analytics that assists us in improving our caller experience. It has helped us organize our data on a daily basis so that we're not playing catch up throughout the year.
- Call recording.
- Sensitive information handling.
- Scheduling.
- Intuitive workflow.
- Confusing interface.
- Workforce optimization.
February 23, 2022
Zoom to the Top with Zoom Quality Management Suite
I provided support services and testing for a large electric utility that was looking at the software. The business problem that the company was specifically interested in was its ability to record the interactions and to record customer satisfaction. This was very important to my client. They had some internal setup to do a little of it but there was no regular system for it and that left the company open to possible litigation. They had very little quality control over their agent's behavior and the only way they might get feedback was if a customer contacted them directly later.
- Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient.
- The follow up with the customer experience is smooth and flawless.
- The ease of initial installation and the operations of it including adding and removing agents.
- I would like to see a more complete graphing option over the web.
- I would like to be able to work with agents across the globe. We were able to do it but it was difficult - mostly due to specific configurations in the main office, however.
- Online translation services, so that the agent could communicate across various languages.
February 23, 2022
Just try it out
I use it for project meetings where there are more than 1000 users at once where we would want to have break-up groups or having screen shares where many couldn't come in person for these meetings. Zoom Quality Management Suite has been used for sharing programs online, like engineering software that could only be shown as either a PDF to others or screen shared.
- Screen share software from other programs for others.
- Volume control where I can share videos without the consequences of breaking audio or bad buffering.
- A great camera where I can show myself and others without any evidence of bad camera or statics.
- Maybe have more room for over 1000 people, especially for larger groups that are international and have more others that aren't just from this country.
November 22, 2019
ZOOM experience
It is used by a department at my organization to stay in touch with some service providers.
- Low bandwidth use.
- Cheaper.
- Easy to use.
- No need to improve.