Name: Eleveo
Rating: 9 (27 reviews)
Author: Eleveo (formerly ZOOM International)

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

School Management

Education

Business Intelligence (BI)

Calibration Management

Collaboration

Enterprise Search

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Research

Financial Risk Management

Hedge Fund

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employer of Record (EOR)

HR Management

International Payroll

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Density-Optimized Servers

Fraud Detection

Hosted Virtual Desktop

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Test Management

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security Information and Event Management (SIEM)

Security

Awards Management

Car Rental

Construction Accounting

Legal Research

Retail Execution

Vertical-Specific

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### Remote Work Solutions
Users consistently highlight the ZOOM Quality Management Suite as a reliable tool for facilitating remote work and enhancing call management processes. The software's ability to support remote working, especially during the pandemic, has been commended for its ease of use and quality call recording features. While some users have noted minor issues like occasional call drops and interface improvements, overall, ZOOM Quality Management Suite is recognized for its effectiveness in enabling smooth and high-quality remote communication. (Source Reviews: [1](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-26-17-24-45), [2](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-06-19-41-55), [3](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-10-03-27-46), [4](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-14-31), [5](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-19-21))

### Communication Tools and Integration
Reviewers seem to have varied opinions on ZOOM Quality Management Suite's communication tools and integration capabilities. While some users praise its ease of use and stable communication features, others have reported issues such as dropped calls and occasional bugs. The software appears to be well-suited for remote work scenarios, offering efficient call management and direct user performance. However, there are suggestions for improvement, particularly in addressing call drops and enhancing overall software performance. Despite mixed feedback, ZOOM Quality Management Suite remains a valuable tool for facilitating communication and managing data effectively. (Source Reviews: [1](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-10-03-27-46), [2](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-06-19-41-55), [3](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-26-17-24-45), [4](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-19-21), [5](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-10-17-22), [6](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-13-13-04), [7](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-12-28-09), [8](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-14-31), [9](https://www.trustradius.com/reviews/zoom-quality-management-suite-2019-11-22-08-58-10))

### Quality Management
Users generally appreciate the high-quality communication features of ZOOM Quality Management Suite, highlighting its ability to facilitate clear and smooth calls and video conferences. The software's data quality management capabilities are commended for their effectiveness in centralizing information and generating accurate reports. Integration and coordination features are also praised for enhancing overall communication and data management processes. While some users mention occasional call drops as an area for improvement, the general consensus leans towards ZOOM Quality Management Suite being a reliable and efficient tool for managing communication data effectively. (Source Reviews: [1](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-10-03-27-46), [2](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-19-21), [3](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-06-19-41-55), [4](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-26-17-24-45), [5](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-14-31), [6](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-13-13-04), [7](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-12-28-09), [8](https://www.trustradius.com/reviews/zoom-quality-management-suite-2019-11-22-08-58-10))

### Call Recording and Monitoring
Users also appreciate the ZOOM Quality Management Suite for its call recording feature, which allows for the sensitive handling of information and efficient scheduling. The tool's ability to record agent interactions and streamline customer experience follow-ups is particularly well-received. Additionally, users find the installation process straightforward and the operations user-friendly, making it easy to onboard new agents and expand usage as needed. (Source Reviews: [1](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-06-19-41-55), [2](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-10-03-27-46), [3](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-14-31), [4](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-10-17-22), [5](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-12-28-09))

### Call and Video Interaction Handling
Users appreciate ZOOM Quality Management Suite's efficient call recording feature, which simplifies the process of monitoring agent interactions and customer satisfaction. The software's ease of use and smooth customer experience follow-up are highlighted as key strengths. However, some users express concerns about occasional call drops and the lack of real-time translation capabilities for multilingual interactions. Additionally, feedback indicates that training requirements for using the tool and limited support availability are areas that could be improved to enhance overall user experience. (Source Reviews: [1](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-12-28-09), [2](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-26-17-24-45), [3](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-02-23-10-17-22), [4](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-14-31), [5](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-05-09-19-21), [6](https://www.trustradius.com/reviews/zoom-quality-management-suite-2022-03-06-19-41-55))

Confusing Interface: Some users have found the interface to be confusing, which has made it difficult for them to effectively work with agents located across the globe. They feel that a more intuitive and user-friendly interface would greatly enhance their experience.

Limited Support Availability: Several users have expressed dissatisfaction with the level of support available, indicating that they feel unsupported and frustrated with the assistance received. They suggest improving the availability and responsiveness of customer support to address their needs promptly.

Slow and Complex Project Handling: Users have mentioned that handling complex projects is slow, suggesting a need for improvement in this area. They feel that streamlining project management processes and enhancing system performance would significantly increase efficiency and productivity.

Easy Call Recording: Several users have praised the simplicity and ease of adopting the call recording feature. They found it user-friendly and efficient, allowing them to conveniently retrieve recorded calls.

Smooth Customer Experience Follow-up: Many reviewers mentioned that the product provides effective tools for managing customer interactions, resulting in a smooth and flawless follow-up process. This indicates that the product ensures a seamless customer experience.

User-Friendly Installation and Agent Management: The ease of initial installation and operation of the product, along with its intuitive controls for adding and removing agents, has been highly appreciated by users. This suggests that the product offers a user-friendly interface for managing agents efficiently.

Zoom Management Suite has proven to be an invaluable tool for managing and optimizing call centers, as reported by users. The software offers a range of analytics that help improve the caller experience, allowing businesses to make data-driven decisions. By organizing and tracking data on a daily basis, users can avoid the need to catch up later and ensure smooth operations.

One key use case of Zoom Management Suite is its ability to record interactions and customer satisfaction, which is crucial for legal purposes. Additionally, the software provides easy and stable functionalities for setting up and getting started, making it accessible to a wide range of users. With its powerful reporting tools, Zoom Management Suite effectively manages multiple communications and generates accurate data analytics, enabling users to analyze performance and make informed decisions.

Furthermore, the software is frequently used for project meetings with a large number of participants, offering features like break-up groups and screen sharing. It also finds utility in sharing programs online, such as engineering software. Moreover, Zoom Management Suite has been particularly beneficial during the pandemic for remote customer contact, providing reliable high-quality calls and video calls while working from home. Overall, this versatile software proves ideal for efficient call management, direct user performance evaluation, and effective remote collaboration across various industries.

Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience.  Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.

Self-Serve Customer Service Solution

Sprinklr Service

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

Zoom Contact Center

Eleveo

Call Center Workforce Optimization

Eleveo Product Demo

Likelihood to Recommend

Support Rating

Eleveo (formerly ZOOM International)

monday.com

Planning Center

Communications Director

ZOOM Quality Management Suite 2022-02-23 10:17:22

Nintex

OpenText ALM/Quality Center

OpenText ALM Octane

Pantheon

Quality Engineer

ZOOM Quality Management Suite 2022-03-05 09:19:21

Human Resources Specialist

ZOOM Quality Management Suite 2022-03-05 09:14:31

Skype (discontinued)

Discord

Google Meet

Student Office Assistant

ZOOM Quality Management Suite 2022-02-23 13:13:04

Salesforce Sales Cloud

Atlassian Confluence

Atlassian Jira

Zendesk Chat

Jira Align

Salesforce CMS

Dialpad Support

ZOOM Quality Management Suite 2022-02-26 17:24:45

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Call Center Workforce Optimization Software

We use Zoom Management Suite to manage and optimize our call center. It provides us with helpful analytics that assists us in improving our caller experience. It has helped us organize our data on a daily basis so that we're not playing catch up throughout the year.

Call recording.
Sensitive information handling.
Scheduling.

Intuitive workflow.
Confusing interface.
Workforce optimization.

Data organization.
Data encryption.
Caller satisfaction gauge.

Staff feels more equipped to handle calls well.
Follow up after calls have been more successful.
Benchmarking process improvements is easier.

ZOOM Quality Management Suite is an excellent, easy and stable software that offers the most powerful and easy functionalities to set and get started easily. The data center management capability with the system is effective and its ability to manage multiple communication and the best reporting tools. The data analytics to generate via the solution accurate and its engaging tools are also powerful and interface setting on the first time was quite excellent.

Amazing management of various communication data management.
Data center capability is effective.
Information centralization is excellent.
Team communication is perfect.

The user to manipulate the tool has to full pass through training.
Support availability is low.
Complex project handling is also slow.

Integration ability is the best.
Data quality management and also data import.
Data visualization and easy tools for reporting.
Coordination capability.

Through this software the reports generated are clean and easy to understand.
Amazing data quality management solution.
Excellent data integration platform.
Collaboration and easy communication tool.

Micro Focus ALM / Quality Center, Nintex Process Platform, Pantheon

The usefulness of this tool is one of the reasons to use it, we can work remotely without any inconvenience and this has generated a positive change in work from home due to the pandemic. ZOOM Quality Management Suite proves to be an ideal tool for efficient call management and overall direct user performance. It has features like call recording that allow the HR department to consolidate customer service and call support. With this tool, we are holding remote meetings without technical problems.

Stable recording of calls.
Remote work with no complex setup.

I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.

Call recording in a few steps.
Camera quality.

Simplify customer service.
Remote work also contributes to the return on investment.

I use it for project meetings where there are more than 1000 users at once where we would want to have break-up groups or having screen shares where many couldn't come in person for these meetings. Zoom Quality Management Suite has been used for sharing programs online, like engineering software that could only be shown as either a PDF to others or screen shared.

Screen share software from other programs for others.
Volume control where I can share videos without the consequences of breaking audio or bad buffering.
A great camera where I can show myself and others without any evidence of bad camera or statics.

Maybe have more room for over 1000 people, especially for larger groups that are international and have more others that aren't just from this country.

Easy to use.
The features are useful to remember without a tutorial.
Customer service is quick to respond to any questions.

Quick links led to faster project management.
Screens share made it easier to show off any work.

ZOOM Quality Management Suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth between users. During Covid, it's been a great tool to handle customer service in an exact manner as being in a traditional call center.

Customer service call management.
Transfer calls between internal users.
Vital tool for remote working.

Call centre features.
Transfer calls between internal users.

Positive feedback from our customers.
Value for money.
Remote working.

Zendesk Chat (formerly Zopim), Salesforce CMS, Atlassian Jira Align (formerly AgileCraft)

Eleveo
Formerly ZOOM Quality Management Suite

Overview

What is Eleveo?