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Eleveo

Eleveo
Formerly ZOOM Quality Management Suite

Overview

What is Eleveo?

Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording…

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Recent Reviews

TrustRadius Insights

Zoom Management Suite has proven to be an invaluable tool for managing and optimizing call centers, as reported by users. The software …
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Pricing

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What is Eleveo?

Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Demos

Eleveo Product Demo

YouTube
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Product Details

Eleveo Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(27)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zoom Management Suite has proven to be an invaluable tool for managing and optimizing call centers, as reported by users. The software offers a range of analytics that help improve the caller experience, allowing businesses to make data-driven decisions. By organizing and tracking data on a daily basis, users can avoid the need to catch up later and ensure smooth operations.

One key use case of Zoom Management Suite is its ability to record interactions and customer satisfaction, which is crucial for legal purposes. Additionally, the software provides easy and stable functionalities for setting up and getting started, making it accessible to a wide range of users. With its powerful reporting tools, Zoom Management Suite effectively manages multiple communications and generates accurate data analytics, enabling users to analyze performance and make informed decisions.

Furthermore, the software is frequently used for project meetings with a large number of participants, offering features like break-up groups and screen sharing. It also finds utility in sharing programs online, such as engineering software. Moreover, Zoom Management Suite has been particularly beneficial during the pandemic for remote customer contact, providing reliable high-quality calls and video calls while working from home. Overall, this versatile software proves ideal for efficient call management, direct user performance evaluation, and effective remote collaboration across various industries.

Easy Call Recording: Several users have praised the simplicity and ease of adopting the call recording feature. They found it user-friendly and efficient, allowing them to conveniently retrieve recorded calls.

Smooth Customer Experience Follow-up: Many reviewers mentioned that the product provides effective tools for managing customer interactions, resulting in a smooth and flawless follow-up process. This indicates that the product ensures a seamless customer experience.

User-Friendly Installation and Agent Management: The ease of initial installation and operation of the product, along with its intuitive controls for adding and removing agents, has been highly appreciated by users. This suggests that the product offers a user-friendly interface for managing agents efficiently.

Confusing Interface: Some users have found the interface to be confusing, which has made it difficult for them to effectively work with agents located across the globe. They feel that a more intuitive and user-friendly interface would greatly enhance their experience.

Limited Support Availability: Several users have expressed dissatisfaction with the level of support available, indicating that they feel unsupported and frustrated with the assistance received. They suggest improving the availability and responsiveness of customer support to address their needs promptly.

Slow and Complex Project Handling: Users have mentioned that handling complex projects is slow, suggesting a need for improvement in this area. They feel that streamlining project management processes and enhancing system performance would significantly increase efficiency and productivity.

Attribute Ratings

Reviews

(1-9 of 9)
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Ali Nabil | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
A very good program for small and medium-sized companies. It facilitates communication with customers remotely through calls and video calls at an affordable price and excellent customer service, but the interface of the program did not like me much. I think it needs to be developed to become an excellent program and can be used outside work as well.
March 07, 2022

Zoom is our helper

Karim Tarek | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
One of the best programs on the scene that saves time and facilitates the work of the call center, because in the period of the pandemic, it has enabled us to work from home and continue working non-stop, with very good call quality and easy to record and track. It does not require much training to work. It facilitates communication with customers
Hannah Caleb | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Great quality management tool through its effective features which are very easy to adjust the functionalities to meet a certain working method. ZOOM Quality Management Suite can help obtain the best and most profitable insights and easy multiple data quality management ability is incredible. The reports are perfect and easy data visualization and also migration of different data to multiple platforms.
Kristin Butcher Wester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are looking for a tool to work remotely and interact with all your clients and employees at your location, I think it would be very useful to use ZOOM Quality Management Suite. Thanks to the fact that it is a very simple tool to use and does not require complex configuration. The feature to request a meeting is executed with a single click, which allows connecting remotely. It allows us to record the calls and to show the information that we want because the camera is of quality and we have not really suffered a period of inactivity in the meetings. Everything is fluid and stable as long as you have a good internet connection.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The perfect solution to use ZOOM Quality Management Suite for is a call centre or customer service environment. The handling of calls is easy even when the user is working from home. Easy to audit from an administrative perspective to track users' performance. The only thing I would recommend to improve is the performance of the software, sometimes calls drop without reason.
Bailey Testerman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Alfred Brock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
One scenario where it is best suited is when a company is setting up a new team of agents. The process is very easy to follow. The software is intuitive in operation, easy to explain, and lends itself to ease of use in a short amount of time for the agents. It is not suitable for a location that deals with a variety of languages - if the people reviewing the interactions do not speak or understand the recorded sessions.
February 23, 2022

Just try it out

Miracle Achebe | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Well suited for projects or having large groups of people who can't be in-person while having a chance to show off a physical project. May not be the best place to do it during Zoom since the camera isn't always the clearest to show up the small details while doing it in person would make more sense.
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