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Eleveo

Eleveo
Formerly ZOOM Quality Management Suite

Overview

What is Eleveo?

Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording…

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Recent Reviews

TrustRadius Insights

Zoom Management Suite has proven to be an invaluable tool for managing and optimizing call centers, as reported by users. The software …
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Pricing

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What is Eleveo?

Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Demos

Eleveo Product Demo

YouTube
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Product Details

Eleveo Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(27)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zoom Management Suite has proven to be an invaluable tool for managing and optimizing call centers, as reported by users. The software offers a range of analytics that help improve the caller experience, allowing businesses to make data-driven decisions. By organizing and tracking data on a daily basis, users can avoid the need to catch up later and ensure smooth operations.

One key use case of Zoom Management Suite is its ability to record interactions and customer satisfaction, which is crucial for legal purposes. Additionally, the software provides easy and stable functionalities for setting up and getting started, making it accessible to a wide range of users. With its powerful reporting tools, Zoom Management Suite effectively manages multiple communications and generates accurate data analytics, enabling users to analyze performance and make informed decisions.

Furthermore, the software is frequently used for project meetings with a large number of participants, offering features like break-up groups and screen sharing. It also finds utility in sharing programs online, such as engineering software. Moreover, Zoom Management Suite has been particularly beneficial during the pandemic for remote customer contact, providing reliable high-quality calls and video calls while working from home. Overall, this versatile software proves ideal for efficient call management, direct user performance evaluation, and effective remote collaboration across various industries.

Easy Call Recording: Several users have praised the simplicity and ease of adopting the call recording feature. They found it user-friendly and efficient, allowing them to conveniently retrieve recorded calls.

Smooth Customer Experience Follow-up: Many reviewers mentioned that the product provides effective tools for managing customer interactions, resulting in a smooth and flawless follow-up process. This indicates that the product ensures a seamless customer experience.

User-Friendly Installation and Agent Management: The ease of initial installation and operation of the product, along with its intuitive controls for adding and removing agents, has been highly appreciated by users. This suggests that the product offers a user-friendly interface for managing agents efficiently.

Confusing Interface: Some users have found the interface to be confusing, which has made it difficult for them to effectively work with agents located across the globe. They feel that a more intuitive and user-friendly interface would greatly enhance their experience.

Limited Support Availability: Several users have expressed dissatisfaction with the level of support available, indicating that they feel unsupported and frustrated with the assistance received. They suggest improving the availability and responsiveness of customer support to address their needs promptly.

Slow and Complex Project Handling: Users have mentioned that handling complex projects is slow, suggesting a need for improvement in this area. They feel that streamlining project management processes and enhancing system performance would significantly increase efficiency and productivity.

Attribute Ratings

Reviews

(1-9 of 9)
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Alfred Brock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The positive ROI was realized after training the first batch of agents. The training time was reduced by half for new agents.
  • The positive ROI was realized by a gain in customer experience feedbacks. Many more customers left feedback than ever before.
  • Internal support calls to maintain or explain the software were nearly eliminated.
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