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Emarsys

Emarsys

Overview

What is Emarsys?

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations.Emarsys is now part of…

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Recent Reviews

Potential is there!

7 out of 10
January 16, 2024
Incentivized
Marketing automation via email, web and app to support lead generation and engagement of our customers through personalized …
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Emarsys 101

5 out of 10
January 28, 2020
Incentivized
Emarsys is the email service provider for our entire organization. We use it to send custom and mass emails to our customers, across three …
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Emarsys review

5 out of 10
February 12, 2018
Incentivized
We use Emarsys as our ESP. It helps us to communicate with our customers and better understand their behaviour.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 19 features
  • Dashboards (8)
    7.5
    75%
  • Standard reports (8)
    7.0
    70%
  • Email deliverability reporting (8)
    6.5
    65%
  • List management (8)
    4.6
    46%

Reviewer Pros & Cons

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Pricing

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What is Emarsys?

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Emarsys + Char-Broil + BrightWave = Success

YouTube

Emarsys@DMEXCO 2018

YouTube

The Future of Direct Mail: Personalization & Automation [Optilyz] | Emarsys Revolution 2018

YouTube

Emarsys Smart Metrics Product Video 2014

YouTube

Emarsys Revolution 2018 Recap

YouTube

The Emarsys Marketing Platform

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

6.6
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

6.5
Avg 7.7

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.9
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

6.8
Avg 7.6
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Product Details

What is Emarsys?

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations.

Emarsys is now part of SAP, since the December 2020 acquisition.

Emarsys Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM

Additional Features

  • Supported: Intelligent automated customer segmentation based on purchase history and website behaviour
  • Supported: Personalized product recommendaitons
  • Supported: Dynamic social ad targeting based on customer behaviour

Emarsys Video

Emarsys delivers stronger customer engagement across the customer lifecycle, helping you turn one-time customers into active customers, re-engaging defecting customers and keeping active customers loyal.

Emarsys Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, UK, Canada, Mexico, France, Germany, Austria, Budapest, Netherlands, Turkey, Spain
Supported LanguagesEnglish, German, French, Spanish

Frequently Asked Questions

Reviewers rate Dynamic content and Landing pages highest, with a score of 8.

The most common users of Emarsys are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(40)

Attribute Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Perfect for rather easily setting up various email automations - has a set of preconfigured automation programs that will get you started quickly. It does get more difficult the more complex & deeper the usecases and the integrations with your own websites become.
January 16, 2024

Potential is there!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Because Emarsys does not provide API integrations it is less suitable for complex integration scenarios. Also the Web extend solution is not adjustable which makes it hard to integrate it in an existing environment with web solutions already in place.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you are wanting an all in in CRM platform that will manage SMS, email, etc sign ups emarys probably isn't the solution for you. While it does subscriber sign up and email scheduling particular well, the API the support the email sign up modal can be finicky for those who do not have previous experience and can leave an awkward experience on your site. It also does not currently support SMS sign up so you will need an additional vender for that aspect.
Daniel Berry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Emarsys is well suited for any company with an established list of contacts and an interest in email marketing. It's easy to manage, scalable, and has plenty of customization features to make your emails your own. If you're ever stuck, the responsive customer service team will help you out. I recommend Emarsys for medium to large size companies.
Robert Callum | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Emarsys is highly recommended to every new or old organization for planned and well-managed marketing. If you want to reach the maximum market chains or to keep your data under highly confidential supervision or if you want many clients for your product or services, then Emarsys is the best option of all.
July 14, 2021

Emarsys Review

Kate Woodward | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Emarsys stage is an incredible instrument for email showcasing and computerization. On the off chance that you are searching for a setup that will consolidate CRM usefulness and email computerization - this is the suite for you. Email missions can be assembled, planned, sent, and tried effortlessly. The information gave toward the back is vigorous and accommodating. If you are searching for custom improvement to integrate with your email program, I will propose its best option.
January 28, 2020

Emarsys 101

Score 5 out of 10
Vetted Review
Verified User
Incentivized
The Emarsys platform is a great tool for email marketing and automation. If you are looking for a platform that will combine CRM functionality and email automation--this is the suite for you. Email campaigns can be built, scheduled, deployed and A/B tested with ease. The data provided on the back end is robust and helpful. If you are looking for custom development to tie into your email program, I would look for other options.
April 18, 2019

100% Do Not recommend

Joel Samonie | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
A scenario where Emarsys would do well is at a company where they make simple emails for smaller audiences. Anything outside of routine and simple email marketing including email automation would not be advisable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our experience was on selling large items in small quantities, e-mail automation worked pretty well converting leads in to sales. Also it works pretty well with fallowing up on customer surveys.

In the selection process, we were curious about the Magento e-commerce integration and usability of Emarsys interface. Then we held meetings both with Business and technical departments, that played a big role making our desicion

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