TrustRadius
According to Forrester, EMC Documentum is "a legacy product that has long been at the forefront of the ECM market, with a broad range of capabilities and strengths, particularly in its document management support". EMC Documentum offers a suite of ECM capabilities.https://dudodiprj2sv7.cloudfront.net/product-logos/0N/76/T79APFIR6B5N.pngDocumentum is not dead.Currently, I am not using Documentum. However, in the past I have used Documentum, supported Documentum, implemented Documentum, architected, developed against, etc., Documentum. Documentum is at its best, my opinion, as an DM (Document Management) solution. It is the best place to create and store your content for the enterprise. It may be a source of content for web publication but I would not use it for that primary purpose, there are better tools and better enterprise solutions for marketing content (which is the obvious use for publication of content as opposed to content that is used to run the enterprise). Documentum can address most every other enterprise content solution with depth and utility, it is the solution for big needs like being able to manage billions of content objects (usually documents) that need to be FTI (Full Text Indexes - ability to search inside the documents), to scan in 100k+ documents/invoices per hour, and to transform, organize, workflow/BPM, etc. your content. It does Records Management and has a long successful history of that (meaning less chance of fines from failing regulatory requirements). Arguably, it is the most robust and heavy duty ECM I have worked with and it not easily replaced by any of the middle tier solutions or the new, BOX/Nuxeo/Mfiles solutions or the older WCC/Stellant.,Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB. Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc. Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.,Expense. If Documentum costs less it would penetrate more markets. This is often the reason a lighter weight solution is chosen. Web Publishing. Documentum is not a great solution for replacing CMSs like SiteCore or Drupal. Probably better as an archiving target for parallel publishing to both web and Documentum. Documentum is also not a web hosting solution like some other systems, it is possible to try and consume directly from the repository in real time but it is better to push web content out and consume from another platform. Development. The price of broad functionality is complexity. Arguably, Documentum drank the kool-aid and tried to become like other enterprise solutions by adapting Java, Windows, etc. in the late '90s and it made them slower, more complex in design, and less stable. They recovered from that but it still requires developers with a few years of experience in Documentum to safely develop in Documentum. The issue is not knowing Java but knowing what to do or not do in an ECM system. This is even more important in regulated ECM/RM systems.,8,Documentum has often been a solution to avoid bad situations like FDA, FCC, etc. regulatory requirement fines and shutdowns. It has been the de-facto, at least in my experience, go to solution when regulatory oversight can impact the business. It is hard to measure how much ROI Business Continuity has but we can find examples of shutdowns that cost millions of dollars a day. Documentum also has a mature security model and a proven history. Private info; like HR and Health records; secret info; like government documents, executive decisions and information, marketing/strategy/IP; and multi-tenant, multi-purpose content are all well kept. For smaller enterprises, Documentum is harder to justify. It has targeted sales towards companies that can spend and has additional options, like dedicated support engineers, for those that have the money to burn. Unless your small company has the money, and needs all the things that Documentum can provide in a single solution, it might be better to compromise with a lighter solution that has a forward path that will meet your needs as you grow.,,Oracle WebCenter Content, MS SharePointEMC Documentum - What's in it..EMC Documentum was used across multiple departments in IT and also used as a Content Management and as a Web publishing platform across organization. There are two instances of the Documentum: 1. One for the content management acting as Enterprise Content management across IT, where users store the documents, content for daily usage. 2. Another instance was used as a Web Content Management, where users create the site pages and publish the pages to the external corporate web site. Multiple other content management systems got migrated to EMC Documentum because it solved the below business problems: 1. Security - Documentum provides tight security with granular level of maintaining the permissions on the content assets 2. Archival and Content Disposition: Content Disposal or archival is easy with Documentum 3. Records management: Legal and InfoSec documents maintenance is easy with Documentum using Records features. 4. Workflow management and Audit,Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds. Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum. Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.,Dependency on the java on browser for documentum clients is sometimes painful Documentation and support site search is not user friendly,8,By migrating other products into Documentum and consolidating the content, we have saved time, resources and cost.,,Alfresco Enterprise Content Management, Oracle WebCenter Content,40,20,All the supporting documents related to Insurance are stored. Workflow is triggered when the contract gets started and finishes when the contract is finalized. Records management and Legal hold for Legal department. Implemented eDiscovery module to provide all the documents to legal when a request comes. IT department uses the Documentum system to store their personal, project related documents. Developed a custom client tool to provide easy access for all the employees based on the business unit.,Migrations of pretty old Documentum systems to a new operating system and changing the database is quite a bit challenging. We worked on one project where we need to migrate the 20-year-old system to the new version and migrate it from Unix to windows, change DB from Oracle to SQL server. We have to build a process and tool to achieve this in phases,Mobility - Want to develop a mobile application for Documentum which will allow people to work on BPM, D2 application. One interface for all customer requirements,8Robust solution comes with a Price TagIn our organization, EMC Documentum is used in 10+ departments. We use Documentum's case management system to process the documents received from our advisors. We use the scanning solution to scan documents into Documentum and they are moved in different stages of the workflow (approval process). We also Integrated Documentum with a couple of vendor/home-grown systems. The business process automation and using workflows helped us to reduce manual work.,Robust Architecture Highly Scalable Compliant Security Customizable,Performance Issues Upgrades and testing upgrades are a major effort Setting up, building, configuring and maintaining is a struggle,8,Licensing Upgrades Hardware,,TIBCO BusinessWorks, Red Hat JBoss Enterprise Application Platform, Adobe Experience ManagerEMC Documentum ECM product suite overviewEMC Documentum ECM products are being used across the company I am currently assigned as consultant. It is used globally within the company, and primarily for archiving/storing data, applying retention and managing content within the Research and Development department. It addresses problems of managing content for easy retrieval, storage, applying retention - the whole document life cycle.,For transaction based content management, xCP product from Documentum product suite works excellent, supporting easy and fast development, huge throughput and integration with other products, like scanners etc. Documentum Content Server is probably the most robust and most advanced in the ECM field, which does an excellent job out of the box but provides much of extensions to be developed for specific client needs. Yet, for companies that don't require so many features, there are definitely cheaper solutions that gets the basic ECM work done. Newly changed interface approach for xCP and D2 products are quite appealing to customers and very fast, when in comparison with web based applications. Yet, with Documentum 7, even wdk is faster and more robust.,WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved. EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.,9,Increased document throughput and automation for transaction intense business processes. Increased document turnover time for reviews and approvals. Increased employee efficency Easier adherence to document retention as required by governing institutions.,Opentext Livelink 9.7/ ContentServer 10.5,9,Change management was a big part of the implementation and was well-handled,9,9Why Documentum?As a consultant I work with a variety of organizations in various industries, assisting them with the implementation of EMC's Documentum platform. Our projects have ranged from single departments to global corporate roll-outs. Use cases ranged from simple document version control to fully automated Event Management and content publishing environments.,Documentum's backend repository engine is probably one of the most robust, best-designed repository's currently available. While other vendors seem to constantly release new "implementations", Documentum's design has remained virtually unchanged since it was first released, yet it continues to address the content management needs of users. Although there are many document and content management platforms available today, Documentum probably has the largest collection of modules to address varying functional needs. Recent releases of Documentum have provided significant improvements in user-friendly development and configuration tools, making it easier to rapidly configure and deploy applications based on the Documentum platform Documentum provides a large number of interfaces and APIs for managing the application as well as for building custom solutions/add-ons. This makes it an extremely flexible platform that can be used to build most any kind of application Documentum's support infrastructure and the general online community is well established and broad,In the past some of Documentum's add-ons have been very difficult to use (e.g. Documentum for Outlook) and difficult to configure (e.g. ADTS and MTS). Due to the inherent complexity of some of the add-on modules, it was likely (at least in early releases of some of these modules) that they contained difficult to isolate bugs and other anomalies. The good news is that EMC's Support Teams provide relatively good and rapid service to assist with the resolution of such issues Documentation is probably Documentum's weakest feature. Although significant amounts of documentation are available for all components, and there are very few items/aspects that are NOT documented, the organization of the documentation sometimes makes it difficult to find what you are looking for at times. In the past, as new add-ons were created and released, some of these ended up being short-lived (either due to users not adopting them or if it was found that the implementation was questionable). Depending on the solution, it may be advisable not to be a "first-adopter" and wait to see what happens to it before deploying it.,7,Better version tracking and easier retrieval of content Significant improvements of content publishing solutions (faster cycle times, more accurate content releases, better management of security) There can be some significant ramp-up times, particularly where custom components are required, but other products may not even offer the option for such custom add-ons Improvements in adherence to regulatory requirements,,8
Unspecified
EMC Documentum
33 Ratings
Score 7.5 out of 101
TRScore

EMC Documentum Reviews

EMC Documentum
33 Ratings
Score 7.5 out of 101
Show Filters 
Hide Filters 
Filter 33 vetted EMC Documentum reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-6 of 6)
  Vendors can't alter or remove reviews. Here's why.
Craig Soucie profile photo
December 12, 2017

EMC Documentum Review: "Documentum is not dead."

Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, I am not using Documentum. However, in the past I have used Documentum, supported Documentum, implemented Documentum, architected, developed against, etc., Documentum. Documentum is at its best, my opinion, as an DM (Document Management) solution. It is the best place to create and store your content for the enterprise. It may be a source of content for web publication but I would not use it for that primary purpose, there are better tools and better enterprise solutions for marketing content (which is the obvious use for publication of content as opposed to content that is used to run the enterprise). Documentum can address most every other enterprise content solution with depth and utility, it is the solution for big needs like being able to manage billions of content objects (usually documents) that need to be FTI (Full Text Indexes - ability to search inside the documents), to scan in 100k+ documents/invoices per hour, and to transform, organize, workflow/BPM, etc. your content. It does Records Management and has a long successful history of that (meaning less chance of fines from failing regulatory requirements). Arguably, it is the most robust and heavy duty ECM I have worked with and it not easily replaced by any of the middle tier solutions or the new, BOX/Nuxeo/Mfiles solutions or the older WCC/Stellant.
  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
  • Expense. If Documentum costs less it would penetrate more markets. This is often the reason a lighter weight solution is chosen.
  • Web Publishing. Documentum is not a great solution for replacing CMSs like SiteCore or Drupal. Probably better as an archiving target for parallel publishing to both web and Documentum. Documentum is also not a web hosting solution like some other systems, it is possible to try and consume directly from the repository in real time but it is better to push web content out and consume from another platform.
  • Development. The price of broad functionality is complexity. Arguably, Documentum drank the kool-aid and tried to become like other enterprise solutions by adapting Java, Windows, etc. in the late '90s and it made them slower, more complex in design, and less stable. They recovered from that but it still requires developers with a few years of experience in Documentum to safely develop in Documentum. The issue is not knowing Java but knowing what to do or not do in an ECM system. This is even more important in regulated ECM/RM systems.
Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
Read Craig Soucie's full review
No photo available
December 07, 2017

User Review: "EMC Documentum - What's in it.."

Score 8 out of 10
Vetted Review
Verified User
Review Source
EMC Documentum was used across multiple departments in IT and also used as a Content Management and as a Web publishing platform across organization.
There are two instances of the Documentum:
1. One for the content management acting as Enterprise Content management across IT, where users store the documents, content for daily usage.
2. Another instance was used as a Web Content Management, where users create the site pages and publish the pages to the external corporate web site.

Multiple other content management systems got migrated to EMC Documentum because it solved the below business problems:
1. Security - Documentum provides tight security with granular level of maintaining the permissions on the content assets
2. Archival and Content Disposition: Content Disposal or archival is easy with Documentum
3. Records management: Legal and InfoSec documents maintenance is easy with Documentum using Records features.
4. Workflow management and Audit
  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
  • Dependency on the java on browser for documentum clients is sometimes painful
  • Documentation and support site search is not user friendly
EMC Documentum is very well suited if you have large number of content and user base is high.

This product is very scalable compare to others.

Not suitable for small companies because of cost and number of installations.
Read this authenticated review
No photo available
April 07, 2017

EMC Documentum Review: "Robust solution comes with a Price Tag"

Score 8 out of 10
Vetted Review
Verified User
Review Source
In our organization, EMC Documentum is used in 10+ departments. We use Documentum's case management system to process the documents received from our advisors. We use the scanning solution to scan documents into Documentum and they are moved in different stages of the workflow (approval process). We also Integrated Documentum with a couple of vendor/home-grown systems. The business process automation and using workflows helped us to reduce manual work.
  • Robust Architecture
  • Highly Scalable
  • Compliant
  • Security
  • Customizable
  • Performance Issues
  • Upgrades and testing upgrades are a major effort
  • Setting up, building, configuring and maintaining is a struggle
Documentum is very well suited in an environment where there is a need for compliance and security. It is compliance-approved by government agencies, which frequently makes it a software of choice for compliance purposes. It has very strong integration interfaces with other enterprise systems. It has one of the industry's best workflow systems. It allows so much customization and extensions for customers that upgrade (it becomes an expensive affair). If customers are expecting a high performance, this product is not suggested.
Read this authenticated review
Indars Sparnins profile photo
November 11, 2015

Review: "EMC Documentum ECM product suite overview"

Score 9 out of 10
Vetted Review
Verified User
Review Source
EMC Documentum ECM products are being used across the company I am currently assigned as consultant. It is used globally within the company, and primarily for archiving/storing data, applying retention and managing content within the Research and Development department. It addresses problems of managing content for easy retrieval, storage, applying retention - the whole document life cycle.
  • For transaction based content management, xCP product from Documentum product suite works excellent, supporting easy and fast development, huge throughput and integration with other products, like scanners etc.
  • Documentum Content Server is probably the most robust and most advanced in the ECM field, which does an excellent job out of the box but provides much of extensions to be developed for specific client needs. Yet, for companies that don't require so many features, there are definitely cheaper solutions that gets the basic ECM work done.
  • Newly changed interface approach for xCP and D2 products are quite appealing to customers and very fast, when in comparison with web based applications. Yet, with Documentum 7, even wdk is faster and more robust.
  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
What are the document volume, the throughput - currently and expected in year, 3 years etc.? Is the company doing content management on international level, where access from multiple locations is needed - then Documentum can be good investment. What ECM system will be used for - document storage, document lifecycle or retention? Or all of the above? - Documentum works very well if all 3 items are combined, yet for storage there must be cheaper and more easily adaptable solutions available.
Read Indars Sparnins's full review
Rene Wagner profile photo
July 25, 2014

EMC Documentum Review: "Why Documentum?"

Score 7 out of 10
Vetted Review
Verified User
Review Source
As a consultant I work with a variety of organizations in various industries, assisting them with the implementation of EMC's Documentum platform. Our projects have ranged from single departments to global corporate roll-outs. Use cases ranged from simple document version control to fully automated Event Management and content publishing environments.
  • Documentum's backend repository engine is probably one of the most robust, best-designed repository's currently available. While other vendors seem to constantly release new "implementations", Documentum's design has remained virtually unchanged since it was first released, yet it continues to address the content management needs of users.
  • Although there are many document and content management platforms available today, Documentum probably has the largest collection of modules to address varying functional needs.
  • Recent releases of Documentum have provided significant improvements in user-friendly development and configuration tools, making it easier to rapidly configure and deploy applications based on the Documentum platform
  • Documentum provides a large number of interfaces and APIs for managing the application as well as for building custom solutions/add-ons. This makes it an extremely flexible platform that can be used to build most any kind of application
  • Documentum's support infrastructure and the general online community is well established and broad
  • In the past some of Documentum's add-ons have been very difficult to use (e.g. Documentum for Outlook) and difficult to configure (e.g. ADTS and MTS).
  • Due to the inherent complexity of some of the add-on modules, it was likely (at least in early releases of some of these modules) that they contained difficult to isolate bugs and other anomalies. The good news is that EMC's Support Teams provide relatively good and rapid service to assist with the resolution of such issues
  • Documentation is probably Documentum's weakest feature. Although significant amounts of documentation are available for all components, and there are very few items/aspects that are NOT documented, the organization of the documentation sometimes makes it difficult to find what you are looking for at times.
  • In the past, as new add-ons were created and released, some of these ended up being short-lived (either due to users not adopting them or if it was found that the implementation was questionable). Depending on the solution, it may be advisable not to be a "first-adopter" and wait to see what happens to it before deploying it.
Documentum can be applied to almost any use-case/scenario due to its flexibility and modularity. However, it does require a significant level of investment and so is probably not ideal for very small implementations.
Read Rene Wagner's full review
No photo available
July 24, 2014

EMC Documentum Review: "Is Documentum investment worth?"

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used by a few departments at the moment. It helps to manage sensitive documents in a secure way.
  • Security management is very good
  • Very robust product
  • No performance issues with enormous data
  • User Interface improvement
  • Ease of Use or user adoption
  • Robust integration with other applications
If you need robust repository with ultimate performance and no downtime go for Documentum. However, do not expect it to be the best interface for users unless you develop a custom application. EMC has done well with D2 compared to Webtop but still has a long way to go compared to the richness of the user interface provided in current times.
Read this authenticated review

Feature Scorecard Summary

Content capture & imaging (3)
9.7
File sync, storage & archiving (3)
9.7
Document management (3)
9.7
Records management (3)
9.7
Content search & retrieval (3)
9.4
Enterprise content collaboration (3)
9.3
Content publishing & creation (3)
7.3
Security, risk management & information governance (3)
9.9
Contract lifecycle management (3)
9.9

About EMC Documentum

According to Forrester, EMC Documentum is "a legacy product that has long been at the forefront of the ECM market, with a broad range of capabilities and strengths, particularly in its document management support". EMC Documentum offers a suite of ECM capabilities.

EMC Documentum Competitors

EMC Documentum Technical Details

Operating Systems: Unspecified
Mobile Application:No