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eMite

eMite

Overview

What is eMite?

eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.

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Recent Reviews
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Pricing

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What is eMite?

eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Microsoft Power BI?

Microsoft Power BI is a visualization and data discovery tool from Microsoft. It allows users to convert data into visuals and graphics, visually explore and analyze data, collaborate on interactive dashboards and reports, and scale across their organization with built-in governance and security.

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Product Details

What is eMite?

eMite Video

Company introduction to EMITE

eMite Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Suresh K.S Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Genesys by default lacks granular level analytics. Granular level can by achieved by using APIs, but not everyone can do it. eMite here did that by creating one more layer of interface that works with the APIs by making complex calls to derive the data at a granular level. The best thing about Genesys is having created an AppFoundry that makes third party integration look so simple for solution such as eMite. The data visualization part covering all the details of omni channels is amazing. It has been one of the best analytics solution I have had to use alongside Genesys Cloud. A masterpiece indeed.
  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
BI Platform
N/A
N/A
Supported Data Sources
N/A
N/A
BI Standard Reporting (3)
86.66666666666666%
8.7
Pixel Perfect reports
80%
8.0
Customizable dashboards
90%
9.0
Report Formatting Templates
90%
9.0
Ad-hoc Reporting (4)
90%
9.0
Drill-down analysis
100%
10.0
Formatting capabilities
90%
9.0
Integration with R or other statistical packages
80%
8.0
Report sharing and collaboration
90%
9.0
Report Output and Scheduling (5)
90%
9.0
Publish to Web
90%
9.0
Publish to PDF
100%
10.0
Report Versioning
100%
10.0
Report Delivery Scheduling
90%
9.0
Delivery to Remote Servers
70%
7.0
Data Discovery and Visualization (3)
86.66666666666666%
8.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
90%
9.0
Location Analytics / Geographic Visualization
80%
8.0
Predictive Analytics
90%
9.0
Access Control and Security (4)
80%
8.0
Multi-User Support (named login)
80%
8.0
Role-Based Security Model
80%
8.0
Multiple Access Permission Levels (Create, Read, Delete)
90%
9.0
Single Sign-On (SSO)
70%
7.0
Mobile Capabilities (3)
86.66666666666666%
8.7
Responsive Design for Web Access
80%
8.0
Mobile Application
90%
9.0
Dashboard / Report / Visualization Interactivity on Mobile
90%
9.0
Application Program Interfaces (APIs) / Embedding (6)
80%
8.0
REST API
90%
9.0
Javascript API
90%
9.0
iFrames
70%
7.0
Java API
80%
8.0
Themeable User Interface (UI)
90%
9.0
Customizable Platform (Open Source)
60%
6.0
  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
Cisco Unified Communications Manager (Call Manager), Nuance Dragon Speech Recognition, Microsoft Teams
1. Creates the best user experience across different medias.
2. Pushes the contact center reporting to a new level.
3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements.
4. Browser based solution that can provide actionable insights for making complex business decisions.
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
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