Overview
What is Hammer Cloud Platform?
The Hammer Cloud Platform, developed by Empirix Inc., is a test automation platform designed to accelerate software development lifecycles for contact center and enterprise network teams. According to the vendor, this platform caters to a range of professions and industries, including contact center...
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What is Hammer Cloud Platform?
xCentrix from Empirix in Massachusetts was a contact center assurance and VoIP analytics platform, now under the Hammer Cloud Platform. Hammer is an InvoVista brand since the April 2021 acquisition.
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Product Details
- About
- Tech Details
What is Hammer Cloud Platform?
The Hammer Cloud Platform, developed by Empirix Inc., is a test automation platform designed to accelerate software development lifecycles for contact center and enterprise network teams. According to the vendor, this platform caters to a range of professions and industries, including contact center managers, network engineers, quality assurance professionals, DevOps teams, and operations teams.
Key Features
Hammer Voice Explorer: According to the vendor, this feature automates IVR discovery and generates accurate documentation and testing scripts. It leverages machine learning technology to modernize the contact center design and testing process.
Hammer On-Demand QA Testing: The vendor claims that this feature allows users to quickly build and run test suites for functional, system integration, and regression testing. It aims to improve efficiency, reduce costs in QA testing processes, and ensure proper testing coverage and quality.
Hammer On-Demand Performance Testing: According to the vendor, this feature enables on-demand and frequent performance testing, mitigating risks to the stability and performance of contact center technologies. It is particularly beneficial for IVR application releases, voice infrastructure upgrades, and call routing changes.
Hammer Ohm: The vendor states that Hammer Ohm addresses Quality of Service risk for remote contact center agents, ensuring business continuity for work-from-home agents while managing security and data privacy issues.
VoiceWatch: According to the vendor, VoiceWatch is a feature that identifies current and potential problems and root causes. It measures the availability, accuracy, and performance of network components and voice solutions. The vendor also claims that this feature can be customized for each client's environment, network, systems, and needs.
Hammer Cloud Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
