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Encompass from ICE Mortgage Technology

Encompass from ICE Mortgage Technology
Formerly Ellie Mae

Overview

What is Encompass from ICE Mortgage Technology?

Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.

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Recent Reviews

TrustRadius Insights

Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
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Paperless

8 out of 10
September 20, 2018
Encompass is used by our Mortgage Production group, and it allows us to transition leads to funded loans paperless.
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Product Details

What is Encompass from ICE Mortgage Technology?

Encompass from ICE Mortgage Technology Video

Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.

Encompass from ICE Mortgage Technology Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(85)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.

One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.

Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.

By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.

Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.

Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.

Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.

Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.

Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.

System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.

Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.

Attribute Ratings

Reviews

(1-25 of 69)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
The system is great for loan origination and downline processing. The thing about Encompass is that it's only as good as its user so I can see where new loan originators or folks who are new to the system can have a huge disadvantage over somebody who is experienced with it. Of course, if you have experience with it it's the perfect tool. Compliance is also a big factor that Encompass does take advantage of. It communicates with various 3rd parties like Blend, appraisal management systems, Loanbeam, etc to help gather data where needed and keep files in compliance as needed. I don't know of any other case use for Encompass outside of loan origination.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
This is a well-suited platform for mortgage companies that do a lot of work out of a centralized call center. If Loan Officer's are in an office setting and don't need a mobile/web offering, this solution is powerful and capable of handling the loan both pre and post close. The company must also be willing to hire or consult at least 1 Encompass Admin for this to work.
Score 1 out of 10
Vetted Review
Verified User
[In my opinion] no autosave makes Encompass a dinosaur and a dangerous one at that. Far too many "work arounds." You have to maintain extensive notes in order to navigate through functions which are basic on other LOS. The single most dangerous issue with Encompass is crashing - Encompass has a solid reputation for crashing at least once or twice every couple of weeks. Since there is no auto save, this wreaks havoc and slows the process way down, resulting in lost referral business and turn over.
February 19, 2018

Flexibility at a CO$T

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Encompass is a very robust tool that would work great for companies that have strong organizational process with defined user roles in place. I would recommend anyone considering implementing it to carefully map out every step from lead generation to loan delivery. It’s important to involve compliance and audit as well as origination and post closing with every decision for best execution.
Courtney Hamlett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It makes it difficult for returning borrowers to change the password when signing another loan package electronically. Giving the ability for the loan officer's assistant to have more importance during the actual Encompass systems.
Leanne Holzer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It offers lenders comfort in knowing that it's compliant especially in today's regulatory world where it can be a burden and almost impossible to keep up with all of the changes. The downside to Encompass is that it is just a complex and robust system which is often more than small lenders need even though the setup remains the same. There are aspects of the software that I will never use as a smaller lender.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I feel that Encompass is suitable for all that I do in residential lending, the agency products are great and, the portfolio products are as great as we enter them in to be. I rarely have any issue with running findings that I can't identify and fix in one or two tries. If I had to say there was a problem area, it may be the fault of our implementation team, but the construction-perm, rehab and purchase rehab loans seem to have the most issues and cause the most difficulty for the disclosure desk and processing.
Linda L. Moran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Seamless integration to services, customizable business rules, easy for new users to come on board and be trained. There is a great resource center available to resolve most issues 24/7. The only downside is that sometimes there are long wait times for tech support via the phone and even online. However, once you get a tech support person, they are knowledgeable and usually have a fix for you in a short amount of time.
Scott R. Gripman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I believe this software was developed for mortgage bankers NOT mortgage brokers, but having said that I do believe if you take the time to read the training material from their website and or pay for help once you get it set up it integrates seamlessly with your end investors and clients. Remember I speaking as a mortgage broker.
July 21, 2017

Encompass

Ian Shirey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Encompass is well suited for most lending environments from brokers to Third Party Originators. It has coverage for most aspects of mortgage lending. It is not well suited for commercial lending
April 10, 2017

Encompass delivers!

Score 10 out of 10
Vetted Review
Verified User
It's well suited for any company looking to simplify their loan origination workflow and ensure that loans are compliant with state & federal regulations.
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