Name: enContact
Author: Enki Labs

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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enContact is a customer service management platform designed to streamline and enhance customer inquiries and support requests through email and WhatsApp. It is suitable for businesses of all sizes, from small enterprises to large corporations. According to the vendor, enContact is utilized by customer service representatives, sales and marketing teams, support teams, as well as businesses in the hospitality and travel industry and the e-commerce and retail sector.

## Key Features

**Email Management**: According to the vendor, enContact provides a user-friendly interface and efficient functionalities to manage customer inquiries received via email. It allows for the creation of queues based on specific criteria for streamlined handling.

**WhatsApp Integration**: The vendor states that enContact seamlessly integrates with WhatsApp, enabling businesses to communicate with customers through text, audio, video, and file exchange. It uses a single WhatsApp account for dynamic and efficient customer interactions.

**Email Tracking and History**: According to the vendor, enContact ensures that no customer inquiry is lost or left unanswered with its comprehensive email tracking system. Users can monitor the progress of each email in real-time and access complete email interaction history.

**Performance Monitoring**: The vendor claims that enContact offers features to enhance the productivity and performance of customer service teams. It includes real-time monitoring, productivity measurement, and queue management.

**Segmentation and Prioritization**: According to the vendor, enContact allows for the segmentation of emails based on predefined criteria. This ensures appropriate routing to the right team or agent and enables the prioritization of high-priority issues for prompt attention.

**WhatsApp Conversation Flow**: The vendor states that enContact enables the creation and management of a dynamic conversation flow within WhatsApp. It guides customers through a structured interaction using configurable options and message templates.

**Unified Communication**: According to the vendor, enContact serves as a centralized hub for managing customer interactions. It provides a unified platform for email and WhatsApp communication, simplifying the management of customer conversations.

**Customization and Integration**: The vendor claims that enContact offers customization options to tailor the platform to specific business needs. This includes custom fields, sector segmentation, and integration with other solutions for seamless data exchange.

Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

Scale

Premier

Front

Cirrus Insight integrates Salesforce with Gmail, Google Calendar, and Google Contacts.  Instantly View Contextual Salesforce Information in Your Inbox. Save Emails & Attachments to Salesforce with a Click. Sync Your Google & Salesforce Calendars. Create & Edit Salesforce Records on the Fly. Customize Your Salesforce Workflow in Gmail. Add Google Contacts to Salesforce. Salesforce Tasks Integration. Salesforce Templates Integrated with Gmail.

Closer

Rainmaker

Cirrus Insight

enContact

Email Management

Enki Labs

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enContact

Overview

What is enContact?