The use of Engagor in a Belgian Telco market
Although Engagor is mainly being used by the social customer care department, other departments in the organisations also profit from the …
Overview
What is Engagor (discontinued)?
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in…
Recent Reviews
Pricing
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What is Engagor (discontinued)?
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021.…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://engagor.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Engagor (discontinued)?
Engagor is a Social Media Management platform. Its key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting.
Data below provided by the vendor
Engagor is the most comprehensive platform for real-time customer engagement. It provides brands and enterprises with a powerful tool to monitor and analyze their social channels in order to efficiently engage with customers. Engagor monitors millions of sources across the social Web in more than 180 languages to track all relevant conversations about brands, products, competitors and industries. The platform also allows companies to manage social media teams with insight into team performance. Engagor has offices in San Francisco, California and Ghent, Belgium. It has received investments from Hummingbird Ventures, Strike4 and Chronos Financial.
Deployment Type
https://engagor.com/pricing
Data below provided by the vendor
Engagor is the most comprehensive platform for real-time customer engagement. It provides brands and enterprises with a powerful tool to monitor and analyze their social channels in order to efficiently engage with customers. Engagor monitors millions of sources across the social Web in more than 180 languages to track all relevant conversations about brands, products, competitors and industries. The platform also allows companies to manage social media teams with insight into team performance. Engagor has offices in San Francisco, California and Ghent, Belgium. It has received investments from Hummingbird Ventures, Strike4 and Chronos Financial.
Deployment Type
- SaaS
- Customer Engagement
- Powerful Analytics & Insights
- Comprehensive Monitoring
Mobile App
- Yes
- Yes
- No
- Phone
- Live Chat
- Forum/Community
- FAQ/Knowledge base
https://engagor.com/pricing
Engagor (discontinued) Features
- Supported: Customer Engagement
- Supported: Powerful Analytics & Insights
- Supported: Comprehensive Monitoring
Engagor (discontinued) Video
Better Social Customer Service with CX Social
Engagor (discontinued) Integrations
Engagor (discontinued) Competitors
Engagor (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
| Supported Languages | English |
Frequently Asked Questions
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021. Engagor is no longer available.
Salesforce Marketing Cloud Social Studio (retiring), Sprout Social, and Talkwalker are common alternatives for Engagor (discontinued).
The most common users of Engagor (discontinued) are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(13)Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
December 23, 2015
The use of Engagor in a Belgian Telco market
Score 9 out of 10
Vetted Review
Verified User
- Engagor made our customer care system more effective and flexible. Using the workflow automations made everything more straightforward.
- Analysis & reporting makes continious improvement possible.
September 01, 2015
Small Engagor review
Score 9 out of 10
Vetted Review
Verified User
- A better monitoring on our social media activities
August 24, 2015
Engage with Engagor
Score 8 out of 10
Vetted Review
Verified User
- Engagor has a positive impact because of the very smooth reporting feature. This is especially valuable for our management team. We’re doing a good job with the team performance to analyze how every team member is performing. Engagor allows us to work more flexibly. We can work with the platform from any place. People can work together in the inbox without doing double-work, no matter where they are located.
Score 8 out of 10
Vetted Review
Verified User
- Time saving
- More time for analysis
August 12, 2015
Engagor: complete tool, good support
Score 8 out of 10
Vetted Review
Verified User
- Better customer service.
- Better detection of potential crisis on social media which leads to avoiding the crisis or better managing it.
August 11, 2015
Quick Engagor review
Score 9 out of 10
Vetted Review
Verified User
- Simplified and effective social customer service - Engagor proved to be a base we could develop on.
- Faster response times on every social platform we currently use.
August 06, 2015
Engagor is of the best social monitoring and analysis tools because of its price / performance
Score 8 out of 10
Vetted Review
Verified User
- Better customer service
March 18, 2015
Engagor is the perfect tool if you have a big social media team and need to manage a bustling community
Score 9 out of 10
Vetted Review
Verified User
- We have increased our efficiency offering customer support through social media channels.
- We can control almost every single aspect and metric about our performance in social media.
- We have reduced our time of response 4x the previous time.
January 21, 2015
Engagor - The engaging platform that keeps on improving
Score 8 out of 10
Vetted Review
Verified User
- Improvements to meeting SLAs on customer response time
- Clearly understanding of all online activity across brands
- Real-time access to sentiment
February 05, 2014
Engagor's Glitches Can Lead to Trust Issues
Score 6 out of 10
Vetted Review
Verified User
- Due to the strength of Engagor's aggregation, it has made community management an easier task for my team. It is very quick in pulling mentions, which helps our community managers respond to consumer issues immediately even if the consumer did not directly reference the brand's social account.
- The data we're able to pull from Engagor has helped us win new business to some degree on the strength of our reporting. Clients have been impressed with the competitive analysis as well as the ability to track their consumer climate.
- The capability for a whole team to work simultaneously on different brands in Engagor, even with some members of the team in remote offices, has helped employee efficiency and accountability. Anyone from our team can go into the platform and see who's published what or resolved a mention when, and can easily refer back to that history. It's made it simple for other community managers to assist with listening/tagging even when it's not "their" account.
- Some of Engagor's glitches have led to incorrect authorship on brand platforms as well as tardy reports if the platform isn't cooperating. This has been an issue over the course of the year, affecting our overall trust in the platform to deliver factual information.