The use of Engagor in a Belgian Telco market
Although Engagor is mainly being used by the social customer care department, other departments in the organisations also profit from the …
Overview
What is Engagor (discontinued)?
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in…
Recent Reviews
Pricing
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What is Engagor (discontinued)?
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021.…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://engagor.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Engagor (discontinued)?
Engagor is a Social Media Management platform. Its key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting.
Data below provided by the vendor
Engagor is the most comprehensive platform for real-time customer engagement. It provides brands and enterprises with a powerful tool to monitor and analyze their social channels in order to efficiently engage with customers. Engagor monitors millions of sources across the social Web in more than 180 languages to track all relevant conversations about brands, products, competitors and industries. The platform also allows companies to manage social media teams with insight into team performance. Engagor has offices in San Francisco, California and Ghent, Belgium. It has received investments from Hummingbird Ventures, Strike4 and Chronos Financial.
Deployment Type
https://engagor.com/pricing
Data below provided by the vendor
Engagor is the most comprehensive platform for real-time customer engagement. It provides brands and enterprises with a powerful tool to monitor and analyze their social channels in order to efficiently engage with customers. Engagor monitors millions of sources across the social Web in more than 180 languages to track all relevant conversations about brands, products, competitors and industries. The platform also allows companies to manage social media teams with insight into team performance. Engagor has offices in San Francisco, California and Ghent, Belgium. It has received investments from Hummingbird Ventures, Strike4 and Chronos Financial.
Deployment Type
- SaaS
- Customer Engagement
- Powerful Analytics & Insights
- Comprehensive Monitoring
Mobile App
- Yes
- Yes
- No
- Phone
- Live Chat
- Forum/Community
- FAQ/Knowledge base
https://engagor.com/pricing
Engagor (discontinued) Features
- Supported: Customer Engagement
- Supported: Powerful Analytics & Insights
- Supported: Comprehensive Monitoring
Engagor (discontinued) Video
Better Social Customer Service with CX Social
Engagor (discontinued) Integrations
Engagor (discontinued) Competitors
Engagor (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
| Supported Languages | English |
Frequently Asked Questions
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021. Engagor is no longer available.
Salesforce Marketing Cloud Social Studio (retiring), Sprout Social, and Talkwalker are common alternatives for Engagor (discontinued).
The most common users of Engagor (discontinued) are from Enterprises (1,001+ employees).
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Reviews and Ratings
(13)Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
March 18, 2015
Engagor is the perfect tool if you have a big social media team and need to manage a bustling community
Score 9 out of 10
Vetted Review
Verified User
Right now, Engagor is used exclusively by the Social Media Team and the Customer Support Center. No Marketing, Communications or Advertising departments are implied in its use. We are 100% focused on customer care and we definitely offer the best customer care through social media channels of the country (Spain). We have created a three-levels pyramidal structure to attend the more than 5000 messages we receive per week through Twitter, Facebook and Google+.
- The data that Engagor shows about the performance of the users and team is incredibly precise and accurate.
- With Insights we have a very wide view of how our engagement metrics are doing.
- Their customer care is perfect. They're on the other side ready to answer your questions and to solve any problems.
- They have a very fast improving rate so we are practically receiving new features almost every fortnight.
- We're very focused on customer care so we'd like to have a ticketing feature built-in Engagor. Right now this is not possible but they offer an integration with Zendesk.
- We offer customer support, not only by Twitter, Facebook or Google+ but also through email, chat and messaging apps. We'd like to have all our channels integrated in the same place so we can compare channels but right now this is not on the roadmap because they're very focused on being the best working tool with social media channels.
- Measuring times between actions and who performed concrete actions is very important to us. Right now Engagor lacks on this but they're currently solving it because it's in their roadmap and they're working hard on it.
- We have increased our efficiency offering customer support through social media channels.
- We can control almost every single aspect and metric about our performance in social media.
- We have reduced our time of response 4x the previous time.
We`ve tried dozens of tools and we've used 3 of them during one year at least. If you work on this you probably know tha the perfect tool doesn't exist, and it never will, but Engagor is pretty close to what we need as a company. If I have to say a competitor it would be really hard to me to find even one real and appropriate competitor since it has features that no other tool has.
We are 5 managers with a low level of use, 10 front agents who do an intensive use of the tool and around 20 agents who do a reactive use of the tool.
1
You just need one very smart guy.