Enghouse Interactive Contact Centers

Enghouse Interactive Contact Centers

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Score 8.0 out of 100
Enghouse Interactive Contact Centers

Overview

Recent Reviews

Powerhouse

8 out of 10
February 27, 2022
Using touchpoint.
Contact center.
Outbound call management
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Pricing

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What is Enghouse Interactive Contact Centers?

Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Enghouse Interactive Contact Centers?

Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.

Enghouse Interactive Contact Centers Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (3)

Reviews

(1-2 of 2)
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February 27, 2022

Powerhouse

Score 8 out of 10
Vetted Review
Verified User
Review Source
Using touchpoint.
Contact center.
Outbound call management
  • Flawless integration with existing PBX hardware.
  • Excellent support.
  • Support for Lync.
  • Improve chatbots functionality.
  • Remote working.
  • Modern looking interface.
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We currently use Enghouse ICC (Zeacom) in our customer support call centers. We use it to accept inbound external calls, manage internal calls, and run operational metrics on our call-takers. We also use this solution to monitor team member work activities, as well as manage project times, meeting times, and break times.
  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
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