Enghouse Interactive Contact Centers Reviews

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-1 of 1)

Companies can't remove reviews or game the system. Here's why.
April 05, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We currently use Enghouse ICC (Zeacom) in our customer support call centers. We use it to accept inbound external calls, manage internal calls, and run operational metrics on our call-takers. We also use this solution to monitor team member work activities, as well as manage project times, meeting times, and break times.
  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Read this authenticated review

Enghouse Interactive Contact Centers Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
8
Validate callers (1)
7
Outbound response (1)
8
Call forwarding (1)
6
Warm transfer (1)
4
Predictive dialing (1)
7
Call tracking (1)
8
Multichannel integration (1)
6
Inbound call routing (1)
6
Recording (1)
6
Call analytics (1)
9
Historical reporting (1)
9
Customer surveys (1)
7

What is Enghouse Interactive Contact Centers?

Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.
Categories:  Contact Center

Enghouse Interactive Contact Centers Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Enghouse Interactive Contact Centers?

Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.

Who uses Enghouse Interactive Contact Centers?

The most common users of Enghouse Interactive Contact Centers are from Enterprises and the Music industry.