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Reviews (1-6 of 6)
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September 21, 2020
Epic is the sole EMR software used within our organization. The features are endless--shortcuts, reporting, alerts, syncing, tracking and more! You will definitely need to take a training course to maximize all of the features of Epic to get the most out of using it, but it's well worth it! Smart phrases is my favorite feature!
- Updated technology. Epic consistently stays up to date and advances their technology and features.
- Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
- Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.
- Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.
September 23, 2020

Epic is used across the whole organization. We record patient information on it, send secure messages to employees across the system, look up information from other hospital systems who use the same platform, write orders, order medications to pharmacies, etc. We search for instructional videos, too, look up labs, imaging, cardiology test results, etc.
- There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
- Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
- Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
- It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
- It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
- It is difficult to delete erroneously created encounters or patient visits.
- Most of my patients are outpatient, and it is difficult to find how to create a work excuse or any other letter on a hospital template.
- It is difficult to find patient information to print regarding their illnesses - such as dementia, healthy eating, weight loss. For those, I go to UpToDate.
September 14, 2020

Epic is being implemented as a replacement for several legacy systems throughout the entire organization. Epic will improve the efficiency of patient information between the clinics and hospital entity. It will help improve patient care processes such as ordering, admissions, receiving lab results and interdisciplinary communication. From a billing standpoint it will address efficiency in receiving payment from payers as well as improved processing of claims.
- Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
- Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
- Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
- Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
- Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
Epic is being utilized across the hospital for all nurses, doctors, and medical staff accessing a patient's record. Epic allows for organization and a secure private location to store PHI data. Being able to see historical records for patients, a physician is allow to make the best decision to help impact a patient's life without spending copious amounts of time searching for the data.
- Easy UI and Navigation
- Appointment Scheduling Very Easy to Use
- Smooth Medication Reconciliation Process
- Design and brand appear outdated in 2020
- Costly implementation
- No interoperability
Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients. Yes, it's good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming. I FAR prefer to have a scribe who cares for the data entry so the medical professionals can focus on patient care.
- Good info on pharmaceutical choices.
- Consistency between screens.
- Ability to share between locations is a plus.
- Difficult to find what you need.
- Almost impossible to correct mistakes.
- Multiple screens must be navigated to get to what you want.
December 24, 2019

Epic is our standard EMR across all locations and departments. We have multiple modules deployed and have been a customer since 1999. We also leverage the cogito infrastructure for our analytics. The support is spread out across multiple Information Systems teams and departments who manage the build, upgrades, servers, interfaces, and application-based downstream analytics.
- Consistent upgrade cadence.
- Breadth of capabilities.
- Support cases can be slow to resolve issues.
- Dedicated support staff turnover every year.
Epic Scorecard Summary
Feature Scorecard Summary
What is Epic?
Epic offers a suite of medical practice management and EHR software.
Categories: Practice Management, Medical Office EMR & EHR
Epic Technical Details
Operating Systems: | Unspecified |
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Mobile Application: | No |