Epic Reviews

22 Ratings
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Score 8.6 out of 100

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Reviews (1-6 of 6)

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September 21, 2020
Caitlynn Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Epic is the sole EMR software used within our organization. The features are endless--shortcuts, reporting, alerts, syncing, tracking and more! You will definitely need to take a training course to maximize all of the features of Epic to get the most out of using it, but it's well worth it! Smart phrases is my favorite feature!
  • Updated technology. Epic consistently stays up to date and advances their technology and features.
  • Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
  • Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.
  • Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.
Epic is great for medium to large practices. Small practices can benefit from it but may not need all of the features. It is easy to manage multiple patients' charts at one time and there are so many settings within the software that it typically catches user errors before submitting or closing a chart.
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
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September 23, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Epic is used across the whole organization. We record patient information on it, send secure messages to employees across the system, look up information from other hospital systems who use the same platform, write orders, order medications to pharmacies, etc. We search for instructional videos, too, look up labs, imaging, cardiology test results, etc.
  • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
  • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
  • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
  • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
  • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
  • It is difficult to delete erroneously created encounters or patient visits.
  • Most of my patients are outpatient, and it is difficult to find how to create a work excuse or any other letter on a hospital template.
  • It is difficult to find patient information to print regarding their illnesses - such as dementia, healthy eating, weight loss. For those, I go to UpToDate.
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Support techs always find the answers to my questions. The only regrettable thing is one has to be on hold at times.
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September 14, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Epic is being implemented as a replacement for several legacy systems throughout the entire organization. Epic will improve the efficiency of patient information between the clinics and hospital entity. It will help improve patient care processes such as ordering, admissions, receiving lab results and interdisciplinary communication. From a billing standpoint it will address efficiency in receiving payment from payers as well as improved processing of claims.
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
  • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
  • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
I have worked with many different health systems, helping them implement and support Epic. In every single situation the implementation has improved a number of things in the organization. These improvements range from simple communication efficiency all the way to increasing revenue. The majority of users that I follow up with have incredibly positive feedback about the experience. Epic is designed from the ground up with the idea of improving the experience for that patient. From the initial training to the customization options for the health system, Epic improves every aspect of patient care.
When implementing their product, Epic is there with you side by side. They help with everything from discovery to build. Beyond the people there are a number of different portals for documentation, eLearnings, FAQs and even user groups. Epic takes pride in their product and does a great job of providing support through the entire process.
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September 29, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Epic is being utilized across the hospital for all nurses, doctors, and medical staff accessing a patient's record. Epic allows for organization and a secure private location to store PHI data. Being able to see historical records for patients, a physician is allow to make the best decision to help impact a patient's life without spending copious amounts of time searching for the data.
  • Easy UI and Navigation
  • Appointment Scheduling Very Easy to Use
  • Smooth Medication Reconciliation Process
  • Design and brand appear outdated in 2020
  • Costly implementation
  • No interoperability
If you have a large customer base as we do (Storing patient records as well as family members/legal guardians for some modules) Epic is right for you! Epic has features such as MyChart which has been an incredible customer-facing tool to allow for a better customer experience with our organization.
I give the rating an eight due to some of the delays we've received in requesting an answer. I also rate an eight due to the poor customer service and even just friendliness of individuals on the Epic team we've connected with. However, I understand that EMR's have a goal outside of my personal goal... for example, I understand the responsibility of the EMR to help with billing in the US, so my feature request isn't a priority which is why I do rate the support higher than a seven.
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September 27, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients. Yes, it's good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming. I FAR prefer to have a scribe who cares for the data entry so the medical professionals can focus on patient care.
  • Good info on pharmaceutical choices.
  • Consistency between screens.
  • Ability to share between locations is a plus.
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Well suited when the care is routine and there is someone who can take focus on the data entry and Epic screen navigation while the medical staff (nurses, PAs, docs, etc) can focus on patient care. It is not well suited for more rare illnesses nor in instances when time is of the essence.
The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
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December 24, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Epic is our standard EMR across all locations and departments. We have multiple modules deployed and have been a customer since 1999. We also leverage the cogito infrastructure for our analytics. The support is spread out across multiple Information Systems teams and departments who manage the build, upgrades, servers, interfaces, and application-based downstream analytics.
  • Consistent upgrade cadence.
  • Breadth of capabilities.
  • Support cases can be slow to resolve issues.
  • Dedicated support staff turnover every year.
Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
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Feature Scorecard Summary

Real-time eligibility verification (5)
8.8
Claims management (5)
9.3
Coding (6)
9.0
Patient billing (6)
9.2
Financial Reporting (5)
8.7
Rule-based scheduling (6)
9.1
Automated appointment reminders (5)
8.7
Automated patient check-in (4)
8.8
Multi-location support (5)
8.8
Calendar interface (6)
8.5
Charting / document management (6)
9.2
Templates (6)
9.2
Patient portal (6)
9.0
Mobile/tablet support (6)
8.4
Fax integration (4)
8.2
Integration with other EMR and PM systems (6)
8.2
Workflow automation (4)
8.8
Speech recognition (4)
8.6
Customization (6)
8.7
E-prescribing (6)
9.0
HIPAA compliance (6)
9.3
Role-based permission levels (6)
9.2
Data backups and redundancy (6)
9.2
Local mode / networking failsafe (6)
9.2
Task tracking (6)
8.5
Specialty-specific workflows (6)
9.0
Multi-office / multi-physician capabilities (6)
8.8

What is Epic?

Epic offers a suite of medical practice management and EHR software.

Epic Technical Details

Operating Systems: Unspecified
Mobile Application:No