Epic Reviews

9 Ratings
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Score 8.1 out of 100

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Anonymous | TrustRadius Reviewer
December 24, 2019

Epic's experience in pediatrics

Score 9 out of 10
Vetted Review
Verified User
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Epic is our standard EMR across all locations and departments. We have multiple modules deployed and have been a customer since 1999. We also leverage the cogito infrastructure for our analytics. The support is spread out across multiple Information Systems teams and departments who manage the build, upgrades, servers, interfaces, and application-based downstream analytics.
  • Consistent upgrade cadence.
  • Breadth of capabilities.
  • Support cases can be slow to resolve issues.
  • Dedicated support staff turnover every year.
Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.
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Feature Scorecard Summary

Real-time eligibility verification (1)
8
Claims management (1)
8
Coding (1)
8
Patient billing (1)
8
Financial Reporting (1)
7
Rule-based scheduling (1)
7
Automated appointment reminders (1)
7
Automated patient check-in (1)
8
Multi-location support (1)
9
Calendar interface (1)
9
Charting / document management (1)
9
Templates (1)
9
Patient portal (1)
8
Mobile/tablet support (1)
7
Integration with other EMR and PM systems (1)
8
Workflow automation (1)
8
Speech recognition (1)
7
Customization (1)
9
E-prescribing (1)
8
HIPAA compliance (1)
9
Role-based permission levels (1)
9
Data backups and redundancy (1)
9
Local mode / networking failsafe (1)
8
Task tracking (1)
8
Specialty-specific workflows (1)
9
Multi-office / multi-physician capabilities (1)
9

About Epic

Epic offers a suite of medical practice management and EHR software.

Epic Technical Details

Operating Systems: Unspecified
Mobile Application:No