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What is Epic?

Epic offers a suite of medical practice management and EHR software.

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Recent Reviews

TrustRadius Insights

Epic offers a wide range of features that cater to various needs in the healthcare industry. Users have found value in utilizing …
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Epic is oK

8 out of 10
September 28, 2020
Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it …
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Popular Features

View all 27 features
  • Coding (5)
  • Patient billing (5)
  • Rule-based scheduling (5)
  • Calendar interface (5)
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What is Epic?

Epic offers a suite of medical practice management and EHR software.

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Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

Avg 7.8

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

Avg 7.4

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

Avg 7.8
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Product Details

Epic Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Epic offers a suite of medical practice management and EHR software.

Reviewers rate Workflow automation highest, with a score of 9.9.

The most common users of Epic are from Enterprises (1,001+ employees).
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Reviews and Ratings


Attribute Ratings


(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
August 03, 2022

I'm in love with Epic!

Chandan Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a Team Lead, my role includes providing training of this software to my team members who are working as a remote medical scribes. They help in charting patient info into the EHR by listening to the doctor-patient conversation while working as a remote medical scribe from India for US physicians. This way we're helping doctors minimize their burnout by reducing their documentation workload.
  • Accessing required patient info from old health records while creating note in the EHR for current visit.
  • Users can easily create and pull dot phrases in the notes which comes handy while working on the note.
  • High security measures to take care of protected health information and HIPAA compliance.
  • It's a heavy software that requires high-end system configuration for smooth functionality. Because of this reason, it can make your system slow.
  • Users get disconnected and need to re-login from beginning with slightest internet fluctuation.
  • There is a room for improvement in the Support functionality. It's little tricky to reach out to them through Skype due to lack of clear instructions. Introduction of chat support can be considered.
Epic EHR is best suitable for large business owners because of affordability and certain policies which requires owners to spend a little more as compared to other EHRs. Otherwise, it's a best-in-class EHR where physicians can easily find in-depth information about patient health records including labs, diagnostics, etc.
September 28, 2020

Epic is oK

Score 8 out of 10
Vetted Review
Verified User
Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients. Yes, it's good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming. I FAR prefer to have a scribe who cares for the data entry so the medical professionals can focus on patient care.
  • Good info on pharmaceutical choices.
  • Consistency between screens.
  • Ability to share between locations is a plus.
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Well suited when the care is routine and there is someone who can take focus on the data entry and Epic screen navigation while the medical staff (nurses, PAs, docs, etc) can focus on patient care. It is not well suited for more rare illnesses nor in instances when time is of the essence.
Score 10 out of 10
Vetted Review
Verified User
Epic is used across the whole organization. We record patient information on it, send secure messages to employees across the system, look up information from other hospital systems who use the same platform, write orders, order medications to pharmacies, etc. We search for instructional videos, too, look up labs, imaging, cardiology test results, etc.
  • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
  • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
  • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
  • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
  • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
  • It is difficult to delete erroneously created encounters or patient visits.
  • Most of my patients are outpatient, and it is difficult to find how to create a work excuse or any other letter on a hospital template.
  • It is difficult to find patient information to print regarding their illnesses - such as dementia, healthy eating, weight loss. For those, I go to UpToDate.
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
September 21, 2020

Epic lives up to its name!!

Caitlynn Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Epic is the sole EMR software used within our organization. The features are endless--shortcuts, reporting, alerts, syncing, tracking and more! You will definitely need to take a training course to maximize all of the features of Epic to get the most out of using it, but it's well worth it! Smart phrases is my favorite feature!
  • Updated technology. Epic consistently stays up to date and advances their technology and features.
  • Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
  • Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.
  • Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.
Epic is great for medium to large practices. Small practices can benefit from it but may not need all of the features. It is easy to manage multiple patients' charts at one time and there are so many settings within the software that it typically catches user errors before submitting or closing a chart.
Score 10 out of 10
Vetted Review
Verified User
Epic is being implemented as a replacement for several legacy systems throughout the entire organization. Epic will improve the efficiency of patient information between the clinics and hospital entity. It will help improve patient care processes such as ordering, admissions, receiving lab results and interdisciplinary communication. From a billing standpoint it will address efficiency in receiving payment from payers as well as improved processing of claims.
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
  • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
  • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
I have worked with many different health systems, helping them implement and support Epic. In every single situation the implementation has improved a number of things in the organization. These improvements range from simple communication efficiency all the way to increasing revenue. The majority of users that I follow up with have incredibly positive feedback about the experience. Epic is designed from the ground up with the idea of improving the experience for that patient. From the initial training to the customization options for the health system, Epic improves every aspect of patient care.
Score 9 out of 10
Vetted Review
Verified User
Epic is our standard EMR across all locations and departments. We have multiple modules deployed and have been a customer since 1999. We also leverage the cogito infrastructure for our analytics. The support is spread out across multiple Information Systems teams and departments who manage the build, upgrades, servers, interfaces, and application-based downstream analytics.
  • Consistent upgrade cadence.
  • Breadth of capabilities.
  • Support cases can be slow to resolve issues.
  • Dedicated support staff turnover every year.
Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.
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