About TrustRadius Scoring
Score 8.3 out of 100


What is Epic?

Epic offers a suite of medical practice management and EHR software.
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Recent Reviews

Epic is oK

8 out of 10
September 28, 2020
Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it …
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Popular Features

View all 27 features
  • Patient billing (6)
  • Rule-based scheduling (6)
  • Coding (6)
  • Calendar interface (6)

Reviewer Pros & Cons

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Video Reviews

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View all pricing

What is Epic?

Epic offers a suite of medical practice management and EHR software.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Billing and Claims Management


Patient Scheduling


Electronic Medical Records


Medical Security and Privacy


Workflow and Scale

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Product Details

What is Epic?

Epic offers a suite of medical practice management and EHR software.

Epic Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Epic offers a suite of medical practice management and EHR software.

Reviewers rate Claims management highest, with a score of 9.5.

The most common users of Epic are from Enterprises (1,001+ employees).
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Reviews and Ratings




(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
August 03, 2022

I'm in love with Epic!

Chandan Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Accessing required patient info from old health records while creating note in the EHR for current visit.
  • Users can easily create and pull dot phrases in the notes which comes handy while working on the note.
  • High security measures to take care of protected health information and HIPAA compliance.
  • It's a heavy software that requires high-end system configuration for smooth functionality. Because of this reason, it can make your system slow.
  • Users get disconnected and need to re-login from beginning with slightest internet fluctuation.
  • There is a room for improvement in the Support functionality. It's little tricky to reach out to them through Skype due to lack of clear instructions. Introduction of chat support can be considered.
September 29, 2020

My Epic Review is Epic!

Score 9 out of 10
Vetted Review
Verified User
  • Easy UI and Navigation
  • Appointment Scheduling Very Easy to Use
  • Smooth Medication Reconciliation Process
  • Design and brand appear outdated in 2020
  • Costly implementation
  • No interoperability
September 28, 2020

Epic is oK

Score 8 out of 10
Vetted Review
Verified User
  • Good info on pharmaceutical choices.
  • Consistency between screens.
  • Ability to share between locations is a plus.
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Score 10 out of 10
Vetted Review
Verified User
  • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
  • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
  • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
  • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
  • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
  • It is difficult to delete erroneously created encounters or patient visits.
  • Most of my patients are outpatient, and it is difficult to find how to create a work excuse or any other letter on a hospital template.
  • It is difficult to find patient information to print regarding their illnesses - such as dementia, healthy eating, weight loss. For those, I go to UpToDate.
September 21, 2020

Epic lives up to its name!!

Caitlynn Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Updated technology. Epic consistently stays up to date and advances their technology and features.
  • Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
  • Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.
  • Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.
Score 10 out of 10
Vetted Review
Verified User
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
  • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
  • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
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