TrustRadius Insights
Epic offers a wide range of features that cater to various needs in the healthcare industry. Users have found value in utilizing …
Overview
What is Epic?
Epic offers a suite of medical practice management and EHR software.
Recent Reviews
Popular Features
- Coding (5)9.494%
- Patient billing (5)9.494%
- Rule-based scheduling (5)9.494%
- Calendar interface (5)8.383%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
44 people also want pricing
Alternatives Pricing
What is VCDoctor?
VCDoctor is a HIPAA- Compliant telemedicine software available to access on the web, Android, and iOS. The software gives an online presence to healthcare businesses by bringing patients and doctors on a single platform for a virtual consultation via teleconferencing. Key Features of…
What is Kareo Engage?
Kareo Engage (formerly Kareo Marketing, based on DoctorBase, company Kareo acquired in 2015) provides practice marketing and patient communication solutions for healthcare providers. The solution provides doctor websites, search engine marketing and reputation management, online scheduling,…
Features
Return to navigation
Product Details
- About
- Tech Details
- FAQs
What is Epic?
Epic Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Epic offers a suite of medical practice management and EHR software.
Reviewers rate Workflow automation highest, with a score of 9.9.
The most common users of Epic are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(56)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Epic offers a wide range of features that cater to various needs in the healthcare industry. Users have found value in utilizing shortcuts, reporting capabilities, alerts, syncing, and tracking functionalities. Training is necessary to fully utilize all these features, but users have expressed that it's worth the effort. The smart phrases feature has become a favorite among users as it allows for efficient charting of patient information, saving time and improving documentation accuracy.
One key use case of Epic is its utilization by remote medical scribes who assist in documenting patient information during doctor-patient conversations. This significantly reduces the doctors' documentation workload, allowing them to focus more on providing quality care to patients. Additionally, Epic is widely used across entire healthcare organizations for recording patient information, secure messaging, accessing information from other hospital systems, writing orders, and ordering medications. Users also rely on Epic to search for instructional videos and access lab results, imaging, and cardiology test results.
Furthermore, many healthcare facilities have implemented Epic as a replacement for their legacy systems. This transition has improved the efficiency of patient information exchange, ordering processes, receiving lab results, and interdisciplinary communication. From a billing standpoint, Epic addresses efficiency in receiving payment from payers and processing claims. With multiple modules deployed since 1999 and being the standard EMR across all locations and departments, Epic has become an integral part of healthcare operations.
While some users consider Epic to be a lifesaving tool due to its comprehensive offerings, others have experienced frustration with navigating the software. Nonetheless, some users have opted for medical scribes for data entry purposes to allow medical professionals to focus more on direct patient care. Overall, Epic has become an essential software solution in the healthcare industry with its multitude of functionalities aimed at improving workflow efficiency and patient care.
Consistently stays up to date with technology: Multiple users have praised Epic for its commitment to staying up to date with technology. They have mentioned that the software consistently incorporates advances in features, which contributes to its overall effectiveness and efficiency.
Intuitive and well-designed user interface: Reviewers have consistently highlighted the intuitive and well-designed user interface of Epic. They appreciate the thought put into the design and function of the software, making it user-friendly and easy to navigate.
Seamless workflow and time-saving features: Many users have expressed their satisfaction with Epic's ability to seamlessly access required patient information from old health records while creating notes in the EHR for the current visit. This feature not only saves time but also enhances workflow efficiency for healthcare professionals. Additionally, reviewers appreciate other time-saving features such as easily creating dot phrases in notes, prepopulated note templates, electronic transmission of medication orders, integration with MyChart, interdisciplinary communication capabilities, and easy sharing of information between different locations within Epic.
Difficult Navigation: Users have found Epic to be challenging to navigate, particularly for beginners, due to the abundance of features. Some reviewers have mentioned that learning the basics before using the advanced tools is recommended to avoid confusion.
Performance Issues: Several users have experienced slow functionality and system performance issues with Epic. This is mainly attributed to its heavy nature, requiring high-end system configurations. The software's performance can be affected by these requirements, causing frustration for some users.
Support Functionality Needs Improvement: While Epic offers support functionality, there are areas that could be enhanced. Some users have found it tricky to reach out to support through Skype due to unclear instructions. Reviewers also suggested that introducing chat support could improve the overall support experience provided by Epic.
Users of Epic have made several recommendations based on their experience with the EHR system. The three most common recommendations are:
-
Spend time exploring and taking classes: Many users suggest investing time in exploring the Epic system and taking advantage of the available classes. This helps users gain a better understanding of the software and enhances their ability to use it effectively.
-
Compare with prior software: Users recommend comparing Epic with any previous EHR systems used. This allows for a comprehensive understanding of the pros and cons of Epic, helping users make informed decisions about its adoption.
-
Get proper training based on role: It is recommended that users receive appropriate training based on their specific roles in the healthcare setting. This ensures that users can make the most out of Epic's features and functionalities that are relevant to their responsibilities.
Overall, users advise being patient and open-minded when using Epic, as it may take some time to fully grasp its flow and organization. However, once understood, Epic is considered an excellent software that helps prevent errors and improves overall efficiency in healthcare businesses.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
September 28, 2020
Epic is oK
Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients. Yes, it's good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming. I FAR prefer to have a scribe who cares for the data entry so the medical professionals can focus on patient care.
- Good info on pharmaceutical choices.
- Consistency between screens.
- Ability to share between locations is a plus.
- Difficult to find what you need.
- Almost impossible to correct mistakes.
- Multiple screens must be navigated to get to what you want.
80%
8.0
70%
7.0
N/A
N/A
71.25%
7.1
72.5%
7.3
60%
6.0
- I don't work on that part.
- I think it helps keep things similar from person to person.
- But I don't know actual ROI.
September 24, 2020
The Best, Easiest Healthcare Platform!
Epic is used across the whole organization. We record patient information on it, send secure messages to employees across the system, look up information from other hospital systems who use the same platform, write orders, order medications to pharmacies, etc. We search for instructional videos, too, look up labs, imaging, cardiology test results, etc.
- There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
- Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
- Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
- It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
- It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
- It is difficult to delete erroneously created encounters or patient visits.
- Most of my patients are outpatient, and it is difficult to find how to create a work excuse or any other letter on a hospital template.
- It is difficult to find patient information to print regarding their illnesses - such as dementia, healthy eating, weight loss. For those, I go to UpToDate.
40%
4.0
40%
4.0
N/A
N/A
80%
8.0
100%
10.0
100%
10.0
- It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
- Employee satisfaction
- Efficiency
Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
September 21, 2020
Epic lives up to its name!!
Epic is the sole EMR software used within our organization. The features are endless--shortcuts, reporting, alerts, syncing, tracking and more! You will definitely need to take a training course to maximize all of the features of Epic to get the most out of using it, but it's well worth it! Smart phrases is my favorite feature!
- Updated technology. Epic consistently stays up to date and advances their technology and features.
- Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
- Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.
- Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.
98%
9.8
100%
10.0
N/A
N/A
98%
9.8
100%
10.0
100%
10.0
- Cut down on time and costs.
- Ensures accuracy.
- Results notification and patient follow-up.
Epic has extensive features, options, customization and is truly a robust EMR software. As a user I can tell there has been much thought and effort into creating this software and they are constantly updating the technology to keep it user friendly. Epic can do more than any other EMR software I've used and I've probably just scratched the surface!
September 14, 2020
Epic - The Leader in Electronic Health Systems
Epic is being implemented as a replacement for several legacy systems throughout the entire organization. Epic will improve the efficiency of patient information between the clinics and hospital entity. It will help improve patient care processes such as ordering, admissions, receiving lab results and interdisciplinary communication. From a billing standpoint it will address efficiency in receiving payment from payers as well as improved processing of claims.
- Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
- Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
- Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
- Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
- Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
100%
10.0
72%
7.2
N/A
N/A
94.44444444444444%
9.4
100%
10.0
96.66666666666666%
9.7
- Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
- Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
- Meditech Electronic Health Records, Cerner CareTracker and NextGen Healthcare Clinical Care Solutions (including MediTouch)
All of the EHR's I have worked with are strong in their own right, however, Epic really shines in an Enterprise level situation. Most EHR's are specific to one context, like hospital, lab, or clinic. Epic has a great deal of strength in unifying all of these different contexts into one single solution. I have yet to see software that integrates all areas of a health care system as efficiently and fluidly as Epic does.
December 25, 2019
Epic's experience in pediatrics
Epic is our standard EMR across all locations and departments. We have multiple modules deployed and have been a customer since 1999. We also leverage the cogito infrastructure for our analytics. The support is spread out across multiple Information Systems teams and departments who manage the build, upgrades, servers, interfaces, and application-based downstream analytics.
- Consistent upgrade cadence.
- Breadth of capabilities.
- Support cases can be slow to resolve issues.
- Dedicated support staff turnover every year.
78%
7.8
80%
8.0
N/A
N/A
73%
7.3
87.5%
8.8
86.66666666666666%
8.7
- Standard EMR for all location.
- High associated staff and support cost.
N/A