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Epicor Eagle

Epicor Eagle

Overview

What is Epicor Eagle?

The Epicor Eagle N Series is Epicor's present comprehensive retail software system built around features such as multichannel sales, a point-of-sale system, and inventory and merchandising management.

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Recent Reviews

TrustRadius Insights

Epicor Eagle N Series is a versatile software used by businesses for various back office applications. Users rely on its point of sale, …
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Simply Simple Review

9 out of 10
October 19, 2018
Incentivized
I work at Pride Home Center, Inc. Epicor is being used in every aspect of our business from receiving, inventory, sales, customer …
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Epicor Eagle Review

8 out of 10
September 07, 2016
Incentivized
We use Epicor as our POS for every one of our stores across Texas. We also use its back end capabilities for accounting and GL. It is used …
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Pricing

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What is Epicor Eagle?

The Epicor Eagle N Series is Epicor's present comprehensive retail software system built around features such as multichannel sales, a point-of-sale system, and inventory and merchandising management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is DEAR Systems, by Cin7?

DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.

What is ERPLY?

ERPLY is a web-based point-of-sale and retail management solution, making it accessible anywhere and contains modules for every aspect of your retail establishment. With ERPLY, you can centralize your day-to-day operations in one, real time system.

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Product Details

What is Epicor Eagle?

Epicor provides business management solutions to local and specialty retailers in nearly 8,000 locations across North America and the Caribbean. Epicor helps simplify and run businesses from checkout to the back office. Real-time data, robust reporting and mobile functionality are among its features .

Epicor Eagle aims to simplify retail operations and provide the functionality to successfully run POS, inventory, purchasing/receiving, pricing, back office, and loyalty programs. Whether as an entry-level POS and Inventory system for a single store, or an expansive, multi-store solution with extensive planning and performance management capabilities, Epicor Eagle can be customized to fit.

Epicor Eagle Competitors

Epicor Eagle Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States, Canada, Mexico

Frequently Asked Questions

The Epicor Eagle N Series is Epicor's present comprehensive retail software system built around features such as multichannel sales, a point-of-sale system, and inventory and merchandising management.

Lightspeed Retail, Paladin Point of Sale, and Pacsoft Views are common alternatives for Epicor Eagle.

The most common users of Epicor Eagle are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(20)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Epicor Eagle N Series is a versatile software used by businesses for various back office applications. Users rely on its point of sale, inventory management, and general ledger accounting functionalities to streamline their daily operations. The software offers customizable user permissions and security settings, ensuring control over access to different functions. With the Market Basket feature in the IMU function, users can ensure that customers purchase complete projects, improving sales and customer satisfaction.

Epicor Eagle N Series serves as the ERP system for businesses, providing seamless integration across departments such as accounts payable, accounts receivable, and inventory. Its well-designed interface facilitates efficient financial tracking by seamlessly integrating transactions with the general ledger. Users have found the software to be extremely user-friendly, simplifying the onboarding process. Frequent updates introduce new tools and features that enhance the capabilities of Epicor Eagle N Series, allowing users to explore different ways to leverage these tools for smarter business decision-making.

The Compass module in Epicor Eagle N Series provides robust analytics capabilities, empowering users to gain valuable insights from their data. Additionally, the Mobile Manager feature offers convenient access to information on the go. This software is used on multiple PCs in stores, although some still use older versions due to concerns about disrupting current workflows. Users appreciate the intuitive nature of N Series, as it allows them to easily find answers and execute commands. The chat feature within N Series enables real-time assistance, reducing the need for lengthy phone calls.

Epicor Eagle N Series serves as the comprehensive point of sale solution for stores across Texas, with added back-end capabilities for accounting and general ledger functions. It addresses the challenges of inventory management, sales tracking, and data analysis across multiple stores and departments. Although it has a positive impact on various teams within an organization, including accounting and inventory management, users are still adjusting to the transition process when upgrading to the N Series version of Epicor.

Favorites Feature: Users have expressed that the Favorites feature in Epicor Eagle N Series is a valuable tool for their business, with multiple reviewers stating this. They appreciate how this feature allows them to easily access and manage frequently used items or tasks, improving efficiency and productivity. The convenience of having a dedicated section for favorites enables users to navigate the software quickly and perform common actions without wasting time searching through menus.

Comprehensive Accounting Package: Several reviewers have praised the comprehensive accounting package in Epicor Eagle N Series. They find it essential in maintaining accurate financial records across all stores of their retail chain, with one user specifically mentioning this benefit. The accounting package accurately tracks all sales transactions and payments, ensuring precise financial management and facilitating informed decision-making regarding the company's financial health.

Flexibility of ERP System: Users have highlighted the flexibility of the ERP system in Epicor Eagle N Series, with some expressing appreciation for its customization capabilities. This flexibility allows businesses to tailor the software to their specific industry, workflow, and processes. Multiple reviewers mentioned this advantage, emphasizing how it enhances operational efficiency by accommodating unique requirements and supporting customized solutions tailored to individual business needs.

Difficulty Adding SKUs in Different Lines: Some users have found it challenging to add the same SKU in different lines within Epicor Eagle N Series, which can be a hindrance to their workflow.

Limited Financial Reporting Tools: Several reviewers have expressed disappointment with the financial reporting tools in Eagle N Series, citing the need for significant improvement. Users feel that the current version only allows generating balance sheets and income statements in PDF format, limiting their ability to create customized reports or perform more detailed analysis.

Lack of Integration and Customization Options: Users have mentioned a desire for better integration capabilities with other software for receiving connections. Additionally, some customers feel that customization options are somewhat limited, particularly when it comes to invoices and dynamic promotion pricing clarity at checkout.

The most common recommendations from users regarding the software are as follows:

  • Users advise against purchasing the software due to its high cost. They suggest considering alternative options or consulting with a professional to determine if the software meets their specific needs.

  • Many users recommend comprehensive training for the software, as it is considered complex. They believe that investing in extensive training will help users fully utilize the software's capabilities.

  • Users recommend reaching out to other companies that are already using Epicor to understand its capabilities and benefits. This can provide valuable insights into how the software can be effectively implemented and integrated within a company's operations.

Overall, users have varied opinions about the software, ranging from positive experiences to concerns about performance and cost-effectiveness. It is recommended to thoroughly evaluate the benefits of the software before criticizing any potential shortcomings. Additionally, users find the software user-friendly and easily transferable to other companies, making it suitable for businesses with interns.

Attribute Ratings

Reviews

(1-5 of 5)
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Devin Rowley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Epicor Eagle N Series is our ERP system. Our business uses it for point of sale, inventory, accounts payable, accounts receivable, and general ledger accounting. It touches just about every department in our company. We can track daily sales, inventory receiving, vendor payments and a lot of other functions within the system. The software is really well designed, and financially ties every transaction back to the general ledger seamlessly.
  • Eagle N Series has a comprehensive accounting package. It accurately tracks all sales transactions and payments made in every store of our retail chain and keeps a record of all transactions.
  • The ERP is flexible based on your business's needs. We currently track inventory using the average cost method, and the system accurately tracks every receiving to adjust the cost correctly.
  • We can accept up to 10 alternate tender types in addition to the full suite of credit cards at our terminals.
  • We currently use the Compass reporting system to pull a variety of different reports to help us track our business goals.
  • The financial reporting tools built into Eagle N Series needs some serious improvement. Our version will only let you generate a balance sheet and income statement in PDF format. We use some of the tools in Compass to export month-end balances and create our own financial statements using an Excel macro. I wish the software had more dynamic tools that tie directly back to the general ledger postings.
  • There is a bit of a learning curve to the software. We received excellent training during the go-live process, but some of the features really required you to use the software to understand how everything works.
  • There are limited channels to running reports. If someone in the organization is running a data-intensive report, it can bog down the entire system for a couple of hours.
My area covers our general ledger accounting. Let me tell you how much I appreciate that Eagle will fully track the entire journal entry of a sales transaction! Our previous ERP provider did not track the Cost of Goods Sold and Sales Tax portion of a sales. It was really labor-intensive to fill the missing gaps. Switching to Eagle N Series has saved the company up to 40% in various labor costs because the reporting is accurate and detailed.
  • We have saved an estimated 30-40% on labor efficiency using Eagle N Series. Exceptions are much lower than we had formerly.
  • The software is full of useful features. We have not needed to ask Epicor to make various customizations in order to meet our business needs.
  • Our inventory has a lot more visibility and we are faster in turning over the product and replacing slow-selling items for more profitable ones.
I have used Horizon Retail Solutions, Microsoft Dynamics GP, and Eagle N Series. Eagle has been the best option of the three by far. By being fully integrated as one product, Eagle N Series keeps track of every transaction on an individual level. While I did prefer some of the reporting in Dynamics GP, Eagle N Series gives me more confidence in the financial performance of our company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Eagle N Series on a number of our PCs in our store. We did not update all PCs to use N Series due to fears that the change would upset some of our current clerks and back office personnel with an unnecessary change. As the business' general manager and daughter of the owners of the store, I use N Series personally more than most of my employees. I find it to be a much more intuitive program than other versions. I am able to find answers and commands even if I don't already know where to look. My favorite aspect of N Series is undoubtedly the chat feature that allows me to get real-time help. A major issue I have with Epicor is the amount of time I spend on the phone to find simple answers, but the chat feature allows a busy employee like myself to ask my question, then get back to what I am doing.
  • Chat Feature: Real time help from the professionals. Being able to determine which area of expertise I need an answer from, and getting a chat started with these professionals right away saves me time and allows me to continue multi-tasking instead of wasting so much time on hold over the phone.
  • Intuitive landing pages. In my opinion, the N Series is set up in a way that makes sense. If I am searching for an answer or a command, I can usually find it easy by taking an educated guess as to where I should be able to find it. It seems as though the most common demands are always visible on main screens within Eagle.
  • I honestly haven't noticed anything missing from N Series that I can access on another version.
Eagle N Series is great when performing the majority of common tasks in your system. Quick access tool bars make less steps for getting where you need to go. Different or less common tasks may take more clicks to reach but overall not problematic.
  • I can't say for sure that Eagle N Series has had a major impact on our ROI. We only use it on a few of our computers.
We were already Eagle customers when a guru from our parent company recommended we switch some of the computers on the system over to N Series. Now that I primarily use N Series, it is especially when I find myself on a computer that does not have it, that I realize how much more intuitive N Series seems to be set up.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Epicor Eagle N Series in all the daily back office applications. We use the Epicor from POS, to Inventory to General Ledger.
All of the functions are thorough. The securities and options allow us to customize what each user can do.
A positive impact is the Market Basket in the IMU function. It helps us to make sure our customers are purchasing the complete project.
  • Market Basket in IMU is wonderful!
  • Favorites feature is very helpful.
  • Analytics
  • Securities
  • Adding the same SKU in 2 different lines does not work in Eagle N Series.
  • In the IMU function, I would like to have the SKU field drill down to show the last 5 SKUs I was working on.
  • I would like to see the check printing feature simplified.
  • I would like to have more choices of fields that could print on our invoices.
  • In POS, it would be nice to have an easy viewer available to see what A/R customers owe.
Again, my favorite is the Market Basket function in IMU. I like the favorites box. It makes it easier to jump around to other tasks. The custom fields feature is nice. I would also say the audit trails, securities and option configurations are flexible and allow you to customize the system to operate in a way that is best for your business. This computer software stores a lot of useful information and has it available right at your fingertips.
  • The compass features that are added in help us make better decisions.
  • Eagle N Series seems to be more organized and makes it easier to find things. Also shortcuts and navigation is easier.
  • The options configurations customize a lot of functions for us.
We have only looked at a few. None of the systems we looked at compare to the Epicor. The support team at Epicor is outstanding. The product performs great and we have been with Epicor for so many years, it doesn't make since to trust our business to any one else.
1
Purchasing and inventory functions. Also looking up information in POS
1
It is a great tool for management. Eagle N Series has a lot of analytics. It is a lot more organized and easier to navigate. I do not think you need any special skills beyond your average Epicor knowledge. Eagle N Series makes it much easier so you don't have to depend on knowing. It does the work for you and provides information.
  • IMU - Analytics
  • IMU Market basket - Great tool!
  • Ability to make custom fields
  • Ability to see compass functions incorporated in the Eagle applications
  • Additional, valuable information in viewers.
  • Market Basket allows us to see what we are not selling with like products. We like to make sure the customer is purchasing the complete project package.
  • I would like to be able to use the custom fields feature more.
  • I would like for the Eagle N Series to help suggestive sales at POS
  • I would like to make better use of the organized menus.
Eagle N series is a great tool. It really compliments the Eagle 4 Windows. The additional features are really nice to have. You can never have too much information. It helps me make better, wiser decisions. Eagle N allows compass functions without having to leave what function I'm in and see the additional information. GREAT TOOL!
No
  • Price
  • Product Features
  • Product Usability
  • Vendor Reputation
  • Analyst Reports
Epicor has a lot of analytical functions that are very useful in our business. Also, It has integration with our vendors. we can upload and download information quickly and accurately. It saves a lot of time doing downloads electronically. The DDMS system is just fabulous!
Epicor is windows based. This allows it to be very user friendly. Using the daily functions is comfortable.
I would change the beginning training process. I think more training in the beginning helps. this is not an area to save money. Knowledge replaces fear. The more knowledge you have with the software, the more information you give, the better it serves you. This allows you to use the system more wisely.
  • Implemented in-house
  • Management could better answer this question.
The process, from my point of view, was handled very well. It was a smooth transaction with lots of support both on site and by phone. All questions were answered and everything was explained each step of the way. A lot of information and support were provided including decisions on options and securities.
Yes
We have a business that operates 13 hrs a day 7 days a week. We like that they are there, solve our issue, and educate us on solutions as soon as the problem occurs. They don't just fix the issue, they take the time to explain what was wrong and the best way to move forward.
When I call in for support, they connect to my problem, view my computer with me and walk me through a solution and fixing the problem. They educate you and explain in simple terms what they are doing, how and why they fix it. This way, you understand and feel more confident moving forward and I am more efficient using the functions next time. They really are very patient.
I have a few times they have provided exceptional support. Our General Ledger was out of balance. We had an invoice from Accounts Payable that showed up from what seemed like nowhere. They researched the files, located the issue, explained what happened and walked us through fixing it. They don't just fix it, they help you fix it and understand what happened.
  • Point of Sale. This function is very easy and straight forward to use.
  • IMU - Inventory file. This function has a lot of valuable information in one place and is easy to use and navigate.
  • Business Viewer. Great tool. This is very valuable for Managers. It gives you a lot of operational information on a daily basis.
  • The only function I think they could try to simplify is Printing a Check. Selection for Payment, printing reports, then the checks. this could be simplified.
  • Reversing a purchase order has a lot of steps.
Yes
The mobile interface is fabulous! We can look up information on our cell phone and help a customer from anywhere. It gives live - up to the minute information. I only use the mobile lookup and the VPN. The VPN is awesome! When I travel to trade shows and purchase products, I have my desk with me right at my fingertips.
There is a lot of information provided in Epicor. From Simple viewers to detailed information for the owner of the company, there is a lot of information. Also, let me mention, the Audit information. From a simple sku change to deletions, everything is recorded in an audit trail. It really helps to stop a thief or simply help you see what you did so you can undo it. Epicor also has a great security system. Their security bits allow you to decide who can perform what function. There are a lot of options to the funtions. This allows you to customize functions to your operation. We are not all alike!
Ranil Korf  RA | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We use it as the ERP program for our retail organization. We've seen positive results as a POS, negative results for marketing campaigns, receiving, reporting, and blackbox principles.
  • POS
  • Receiving
  • Connection with other software
  • No historical balances
Less appropriate if you want to connect this to other software, need historical balances for trends. You cannot prepare several reports, and also demand forecasting is not well embedded. Also with marketing campaigns, and POS connection to other devices, you are limited in the type of devices which are supported.
  • In the beginning, positive. Now, for our next steps, and also for its support, negative.
All other systems are much more open, and have many more nice, visual features for the user. They are also much more flexible in configuration, which you can do easily by yourself or with an implementation partner. In our experience, support of Eagle is very limited and not sufficient. They are not willing to add new features based upon client wishes, or they do not understand our situation properly.
September 07, 2016

Epicor Eagle Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Epicor as our POS for every one of our stores across Texas. We also use its back end capabilities for accounting and GL. It is used by the whole organization. The problems it addresses are keeping track of our inventory, sales, and data across multiple stores and departments.
  • Manages inventory on an average cost basis
  • Easy and intuitive POS system
  • Pretty smooth general ledger system
  • Reporting can be improved especially when it comes to accounting
  • Have an undo or back button with approvals to avoid all sorts of accidental mistakes showing up in the GL and their subsequent corrections
  • Add additional functions that are standard in some accounting systems with regards to AP, AR, and GL management
It's very well suited for POS and any type of retail industry. It is less appropriate for a company that does not have large volume of sales/inventory.
  • Epicor does provide almost a real time reporting dashboard so we have insight into our sales data and numbers necessary to make price changes if needed that have affected our bottom line and GM.
  • Our insight into certain products and the cost drivers continues to improve with the GM detail capabilities in business advisor.
Epicor is very customized for our business and business model. It has greatly enhanced our ability to perform daily duties. Microsoft Dynamics would give us a better back end accounting system and some reporting tools that we wanted but wasn't going to provide us the necessary features for our POS system.
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