Name: Epicor Kinetic
Rating: 7.8 (115 reviews)
Author: Epicor Software

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enterprise Generative AI

File Sharing

Objectives and Key Results (OKR)

VoIP

Enterprise

Accounting

Online Trading

Payment Orchestration

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Engagement

Employee Performance Management

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Migration

Cloud Storage

Database DevOps

Database Management

Enterprise Backup

Fraud Detection

Hadoop-Related

High Availability Cluster

IT Service Management (ITSM)

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Virtualization

Remote Monitoring and Management

Traffic Switching

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Consumer Ratings & Reviews

Content Management

Cross-Channel Campaign Management

Email Marketing

Local Listing Management

Marketing Automation

Presentation

SMS Marketing

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Field Service Management

Professional Services Automation

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Lead Generation Services

Sales Gamification

Sales

Cloud Access Security Brokers

Video Surveillance

Security

Digital Forensics

Estate Planning

Home Health Care

Insurance Claims Management

Military and Defense

Vertical-Specific

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### Manufacturing Processes
Reviewers express a general consensus that Epicor ERP's manufacturing processes functionality is highly adaptable and customizable, making it a suitable choice for a wide range of manufacturing companies. Users appreciate the visibility it provides into manufacturing performance and the ease of project cost calculations. However, some users note a steep learning curve associated with the software, requiring either strong internal IT resources or the ability to outsource customization. Despite this, Epicor ERP's manufacturing processes capabilities are generally viewed positively for their ability to streamline operations and enhance efficiency within manufacturing departments. (Source Reviews: [1](https://www.trustradius.com/reviews/epicor-erp-2020-01-14-14-56-55), [2](https://www.trustradius.com/reviews/epicor-erp-2019-12-23-10-37-23), [3](https://www.trustradius.com/reviews/epicor-erp-2020-02-11-09-49-29), [4](https://www.trustradius.com/reviews/epicor-erp-2020-01-17-16-15-55))

### Production Management
Opinions vary regarding the effectiveness of Epicor ERP in managing production processes within different departments of organizations. While some users praise its ability to streamline production workflows and enhance efficiency, others express concerns about a steep learning curve and the need for process adjustments. The general consensus seems to be that Epicor ERP offers valuable tools for production management, but there are mixed opinions on its overall performance in this area. (Source Reviews: [1](https://www.trustradius.com/reviews/epicor-erp-2020-02-11-09-49-29), [2](https://www.trustradius.com/reviews/epicor-erp-2020-01-14-14-56-55), [3](https://www.trustradius.com/reviews/epicor-erp-2020-01-17-16-15-55))

### Order Management
Opinions vary on the order management capabilities of Epicor ERP based on the reviews provided. While some users praise its effectiveness in handling incoming and outgoing orders, others express a desire for more robust features, particularly in areas like marketing and customer relationship management. The software seems to excel in managing production orders, inventory, and quotes, catering well to departments like customer service and production. However, there are suggestions for improvement to better integrate sales and production processes. Despite differing viewpoints, it is evident that Epicor ERP plays a significant role in streamlining order management processes for various departments within different organizations. (Source Reviews: [1](https://www.trustradius.com/reviews/epicor-erp-2020-02-11-09-49-29), [2](https://www.trustradius.com/reviews/epicor-erp-2020-01-14-14-56-55), [3](https://www.trustradius.com/reviews/epicor-erp-2019-12-23-10-37-23))

### Inventory Management
Users generally express a range of opinions regarding Epicor Kinetic's inventory management capabilities. While some users praise its efficiency in handling inventory and streamlining processes, others find room for improvement in terms of customization and adaptability to specific business needs. The overall consensus seems to be that Epicor Kinetic offers a solid foundation for inventory management but may require further enhancements to cater to diverse operational requirements. (Source Reviews: [1](https://www.trustradius.com/reviews/epicor-erp-2021-04-22-12-46-11), [2](https://www.trustradius.com/reviews/epicor-erp-2020-02-11-09-49-29), [3](https://www.trustradius.com/reviews/epicor-erp-2020-01-14-14-56-55))

### Supply Chain and Logistics
Users across various industries consistently laud Epicor ERP for its robust supply chain management capabilities, emphasizing its effectiveness in handling the entire supply chain process from sales orders to manufacturing and financial reporting. The software's intuitive features streamline logistics operations, enabling efficient management of inventory and procurement processes. While some users may have minor concerns, the general consensus is that Epicor ERP excels in optimizing supply chain and logistics functions to enhance overall operational efficiency. (Source Reviews: [1](https://www.trustradius.com/reviews/epicor-erp-2020-04-22-23-03-03), [2](https://www.trustradius.com/reviews/epicor-erp-2019-12-23-10-37-23))

Users frequently recommend the following approaches when using the software:

- Request structured and pointed demonstrations and speak to references who have used the most current version of the software. This helps in assessing the software's capabilities and suitability for specific needs.

- Consider the flexibility of choosing between dedicated/single tenancy and multi-tenancy. Having the option to select the most suitable deployment model has proven valuable for different organizations with varying requirements.

- Prioritize data standards and people readiness before starting discovery sessions. Taking this step ensures that data is standardized and users are adequately prepared, leading to a smoother implementation process and successful outcomes.

- Maximize adoption from a wide user base to fully leverage the application's potential in achieving success.

These recommendations are based on feedback from users, which highlight these approaches as valuable when working with the software.

Support Team: Unhelpful and Slow to Respond
Many users have expressed dissatisfaction with the support team, stating that they have encountered issues with unhelpful support, slow response times, and a lack of understanding of the manufacturing process and the system. Some users have found it frustrating to receive canned responses from support and have struggled with upgrading due to lack of assistance.
User Interface: Confusing and Inconsistent
The user interface has been a source of frustration for many users, as they find it confusing and inconsistent. Users have mentioned difficulties in performing tasks due to the unclear layout and design. Some reviewers have also noted that certain functions within the software have different names but perform the same tasks, causing confusion.
Navigation: Too Many Tabs and Non-Straightforward Links
Several users have reported difficulties with navigation within the software. They feel overwhelmed by too many tabs and non-straightforward links, making it challenging to find specific features or information. This issue has led to frustration among users who desire a more streamlined navigation experience.

Epicor ERP is a versatile software that offers comprehensive toolsets and customization options to streamline the entire manufacturing process. Users have praised its ability to enhance data transparency and promote efficient workflows, allowing them to sell, engineer, and manufacture without the need for unique IDs. With its integration capabilities and master scheduling feature, Epicor ERP has proven beneficial for various departments such as order entry, sales, IT, finance, purchasing, and engineering. Customers have reported improved visibility between departments and increased collaboration within their organizations through this centralized database. The software's wide range of applications includes sales, accounting, production scheduling, supply chain management, and human capital management. By replacing multiple databases and streamlining processes, Epicor ERP has successfully reduced overhead costs while increasing productivity. Users have also highlighted its real-time data integration and user-friendly features, which enable efficient decision-making across different facets of the business. Additionally, it has been implemented in multi-site setups to combine manufacturing sites and sales offices across different locations. Overall, Epicor ERP addresses issues related to multiple databases and inefficient data management, providing a comprehensive solution that supports growth and enhances operations in various industries.

Highly Customizable: Users have praised Epicor ERP for its high level of customization, with many stating that it allows them to tailor the software to meet their specific business needs. This flexibility eliminates the need for extensive customization or reliance on Epicor for software changes.

Valuable Data Export Feature: The ability to export data to an Excel spreadsheet is seen as a valuable feature by users, allowing them to easily manipulate and analyze the data in Excel. This feature is highly beneficial for in-depth analysis and reporting purposes.

Useful Dashboards: Users find the dashboards in Epicor ERP to be highly useful and easily updatable. This streamlined interface enhances productivity and efficiency by providing quick access to important information and facilitating real-time decision-making.

Epicor Kinetic (the name of the former Epicor ERP) presents a wide feature breadth, customizability, and scalability, typical product-centric cloud ERP offerings. It is meant as a single, end-to-end software solution for businesses, and is available on-premise, hosted, or in the cloud as a software as a service (SaaS) solution.

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Enterprise Resource Planning (ERP) Systems are business management software that allows an organization to use a system of integrated applications to manage the business. ERP systems integrate development, manufacturing, sales and marketing.

Epicor Kinetic
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Overview

What is Epicor Kinetic?