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Epicor Prophet 21

Epicor Prophet 21

Overview

What is Epicor Prophet 21?

Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.

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Recent Reviews

TrustRadius Insights

Prophet 21 has been utilized by various departments within organizations to streamline and improve their operations. For example, Counter …
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Epicor Prophet 21

9 out of 10
April 16, 2018
Incentivized
Epicor Prophet 21 is being used throughout the organization to purchase, manage inventory, sales process, and accounting processes. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 66 features
  • Order entry (25)
    8.0
    80%
  • Pricing (24)
    8.0
    80%
  • Standard reports (27)
    6.0
    60%
  • Inventory tracking (25)
    2.2
    22%
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Pricing

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N/A
Unavailable

What is Epicor Prophet 21?

Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

19 people also want pricing

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Product Demos

DCKAP Integrator - Distribution ERP Integration Platform Demo (Version 3.4.2)

YouTube

P21 Admin Demo

YouTube

Sales Portal Demo v2

YouTube

Epicor Prophet 21 + Avalara Demo

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

6.6
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9
Avg 7.3

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.6
Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.4
Avg 7.0

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

6
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

1.7
Avg 7.8

Order Management

The ability to process orders, and track them from quote to cash.

8
Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

4.2
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

9
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

1
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

4.9
Avg 7.6

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

1.8
Avg 7.0

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

1.2
Avg 6.5

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

1.1
Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

1
Avg 7.5

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

3
Avg 7.2

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

1.1
Avg 7.3
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Product Details

What is Epicor Prophet 21?

Epicor Prophet 21 Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.

Reviewers rate Single sign-on capability highest, with a score of 9.3.

The most common users of Epicor Prophet 21 are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(64)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Prophet 21 has been utilized by various departments within organizations to streamline and improve their operations. For example, Counter Staff have experienced faster and more efficient sales transactions when processing quotes and orders. The Purchasing Department has found value in using Prophet 21 to simplify the procurement process by submitting purchase orders from part vendors. Additionally, the AR and AP Departments have relied on Prophet 21 to ensure accurate and timely financial transactions, specifically by invoicing customers and paying vendors. With its integrated solution, Prophet 21 has enhanced inventory accuracy, reduced picking errors, and maintained optimal inventory levels. It has also supported various operations such as order processing, inventory management, customer information, and accounting as an ERP software. The open database structure of Prophet 21 has allowed users to access information in any format, aiding in informed decision-making. Customers have even used Prophet 21 to run their entire business, including accounting, sales, and inventory management.

Furthermore, Prophet 21 has facilitated seamless collaboration across multiple locations through its deployment throughout the organization. Pricing and purchasing management have greatly benefited from this software. With Prophet 21's help, wholesale distribution businesses have experienced growth. It has proven effective in managing wholesale stock by enabling users to efficiently process incoming and outgoing stock and inventory. Moreover, the software's compatibility with different business models has made it a valuable tool for organizations across industries.

While some users have mentioned that the software can be complicated at times, most find that it effectively manages inventory and fulfills its purpose well. The technical support provided by Epicor has been praised for being a good fit for supporting staff in resolving any issues that may arise. Prophet 21 has contributed to improved efficiency in various areas such as service order entry, machine and tooling order entry, CRM management, order entry inquiries, transaction processing, KPI tracking, decision-making support, inventory tracking across multiple warehouses, dynamic reporting dashboards, employee onboarding acceleration, rewards program creation and tracking, and consignment management. It has also proved valuable for website integration, reporting through Crystal and other third-party programs, customizing screens using Dynachange, and providing access to real-time data across all company locations. Overall, users have found Prophet 21 to be a valuable tool for their businesses, with continuous improvements based on customer feedback.

Based on user reviews, the ERP software has received several recommendations:

Users recommend thoroughly researching options before selecting an ERP system. This would help in understanding the software's suitability for the business needs and avoiding any potential issues in the future.

To navigate the software effectively, users suggest taking advantage of online training resources provided by the software company. Additionally, leveraging professional services can be beneficial during setup and training to ensure a smooth implementation process.

It is advised to carefully consider the specific requirements of the organization, especially related to point-of-sale (POS) and manufacturing processes. This would help in ensuring that the ERP software aligns well with these areas and meets the unique needs of the business.

Users also suggest having patience during the rollout process, assigning someone who understands both the software and business practices, limiting customizations, and investing in support packages for assistance. Furthermore, benchmarking against other top solutions in the market is recommended to make an informed decision.

Attribute Ratings

Reviews

(1-25 of 28)
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Score 8 out of 10
Vetted Review
Verified User
Epicor Prophet 21 is great for a midsize distributor. It is great for tracking sales and inventory data along with customer and user information. Because it connects well to Microsoft-based products, we can easily use SQL to generate reports and queries for our use.

However, learning to use and modify Epicor Prophet 21 takes time and may not be great for companies that want to implement it very quickly.
Theodore Burt | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Any company that wants to move forward into the modern age of automation should never consider using this software. You will spend hundreds of thousands of dollars trying to automate ANYTHING which could be extremely easy if the system was less complicated. There is no chance that your company will ever even use 10 percent of what they are selling you and there is no reason for most of it to be there. The data is terrible and the software is SLOW. We can't even remove old data from our system by ourselves because deleting one row in one table affects 10 to 20 other tables. In our system, there are over 2700 tables! Of this number only 750 are used by our systems and of those 750 only 250 have more than 5 rows. There are hundreds of duplicated data rows and many tables end up with 200-300 columns where only about 15 to 30 are actually used.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As Operations Manager, I am able to log into Epicor Prophet 21 and see exactly what is being done for the day. I am able to see all Open Orders entered. I am able to see all Purchase Orders entered by the Purchasing Manager. I am able to see inventory levels in real-time. I am able to see how many shipments have been completed. I can easily identify where help is needed and move team members accordingly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Very solid software and has the ability to run a small to large company that moves small items to large boxes with ease. It's not a small mom and pop shop software but medium to large businesses can run their entire business from this. From ordering your products to shipping them out the door and keeping track of inventory, full accounting, customers, vendors, and getting it shipped out the back door. Very professional and they are moving forward slowly with new addons and products so they are staying up with new technology. The CRM side needs some attention to keep up with other software companies that are out there.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)
Aaron Pace | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Prophet 21 is a great application suited to managing, in particular, the financial aspects of our business. It is easy to get financial reports from the system and because of the open database structure, the sky is the limit on other reports needed to manage the overall financial health of the business.
May 14, 2018

P21 Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized

I would like to say P21 is very good at customer service or CRM part. And I will be recommending others as well to use P21 for the customer service part. Stock maintenance and warehouse options with the consignment options are also very handy.

Accounting needs improvement like more drill downs and easy to access and better reporting.

April 16, 2018

Epicor Prophet 21

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's a great solution for the distribution industry, many ERP systems try to do both, but essentially they're weighted towards either distribution or manufacturing, there has been more focus on having manufacturing functionality built into P 21, that could be a good enhancement to the system as long as the focus stays on distribution.
Jamie Maring-Webb | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I do not have other systems to compare Epicor to, we have used this system for 12 years. There are many things I feel we should not have to pay to get such as numbered lines on our purchase orders. SQL reports do not include enough choices/options to get reports pertaining to certain needed information.
Wesley Parkin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Epicor Prophet 21 is well suited for any HVAC or Refrigeration Distribution company looking to upgrade their computer system from an older "Green Screen" style system to one that uses the "Windows Based" or "Point & Click" type of software that most new employees will be familiar with, and allow them to use the tools of modern business reporting that they will need to grow their business.
Don Nowak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I believe it is well suited for most distribution verticals. It does a very good job tracking product and cost changes due to external processes for fastener distributors. There are many more tools for other verticals that we do not need.
James Mayfield, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
P21 has allowed us to grow as a distribution organization. We can set up complex pricing functionality situations to stay on top of our margins. Inventory costs and values are tracked monthly by location to make sure we have the correct items in stock that our customers want. EDI features have allowed us to set up integrated ordering with our customers and vendors.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you turn the same product(s) day in and day out, Epicor P 21 is well suited. For us, we are entering one off items and specials on a regular basis. It becomes a little more cumbersome but still gets the job done.
November 23, 2016

Detailed Honest Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized

Recommendations are in order of robustness in each area of business:

Purchasing - Very Strong

Distribution - Very Strong

Sales - Strong (Does not currently have a "true" Point of Sale Module/No security for sales pricing over-rides)

Pricing Sales/Purchasing Structures - Strong (Does not show % discount for orders/rebates are cumbersome)

Service & Maintenance - Strong to Medium: Needs a lot of work for differences in business models for Service. Scheduling a service is a challenge.

Manufacturing - Light: When they mean light manufacturing they mean it. Not a CNC type manufacturing add-on. They are currently working on a scheduling functionality that will help a ton but would still be a lot of work to run a large caliber manufacturing facility using this add-on. Some things are nice and some others are horridly missing. There is better software that handles manufacturing easier.

CRM - Thumbs is half down: Can get away with the baseline functionality and better with some customization but purchasable integrated add-ons make a world of difference!

Reporting - Baseline: Thumbs Down - Need to purchase an add-on if you want any business oversight and strong reports. Someone with highly developed SQL and or C++ skills is recommended. Crystal skills is a bonus. Can get away with middle of the road knowledge in those areas but the highly developed skills make a world of difference in molding your business processes.

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