Epicor HCM is a human resource management system (HRMS) and is available as on-demand software as a service (SaaS), hosted, or on-premise license. Self-service access to the HRMS is available to employees and managers.Epicor SoftwareEpicor HCM for mid-sized businesses2014-03-29T21:55:45.886ZUsed throughout our company to administrate and manage the HR processes. We do not use HCM for payroll, benefits, or recruiting candidates as we have other solutions for those areas. HCM is our core HR system but we have extended the use by interfacing to our ADP payroll, Concur Expense, BI, benefits, Windows Active Directory and any other system that needs personnel data.,Highly configurable to meet needs of nearly any company
Easy to use interface, with alerts and approval routing for common tasks
Comes with pre-built reporting model which facilitates generation of custom reports
Ability to interface with 3rd party software, such as organization charting and payroll
Web-based so no client side software to install
Has pre-built Employee and Manager self-service features,I would like to see better quality of first line support staff. Many times they are not able to answer questions about the product and escallation is required to find a person with knowledge to resolve problems.
Upgrades rarely go smoothly. Usually we find bugs and have to get patched versions before we can upgrade our live system.
Standard reports do not cover most requirements so custom report development is usually needed.,9,We have been able to reduce our HR administration overhead by extending the software with interfaces and automated alerts/routing.
Our employees are using the employee self service portal to update their personal information and answer questions without the need to contact HR.
Managers are able to find information about their employees without HR involvement
Custom reports have reduced the need to maintain information in off-line Excel files,,4,Implemented in-house
Professional services company,9,9Gary SiebenlistEpicor HCM review2014-01-16T17:49:14.859ZWe use HCM in all of our offices worldwide (we are in 25 countries). We use the core functionality plus Employee Self Service, Open Enrollment, and Link. Employees are able to request time off through the system, and employees in the US can also use Open Enrollment for benefit selections. Managers also have access to view their employees, and run various reports.,Epicor adds many enhancement requests made by its user base, and involves users in beta testing to ensure users get what they need
The system is customizable by the Administrator, and those customizations carry forward to future versions without needing to be re-written, saving time and money
The SQL database is easy to integrate with other internal systems
The user interface is simple and easy to use
Users can use an integrated ad-hoc query tool, which is very easy to use,I wish the system recognized holidays when employees enter time off requests
I wish that Open Enrollment did not require a two step process to submit choices to HR,9,Using Request Time Off eliminates the need for paper or for emails when requesting time off and results in more accurate records
Employee Self Service allows employees to update their own personal information (such as address, phone, personal email) which is then fed to payroll
Link allows for feeds to various systems such as payroll and health carriers, resulting in more accurate records and less data entry,,1400,2,Can work in a global environment
Easy for the end users to use
Can do complex reporting,Using SQL, I have created over 1800 SQL scripts to audit for bad or missing data. I run this daily to look for data issues, and have the responsible person correct it
At my last company, HCM fed data to over 30+ internal systems, and approx. 10 external vendors,As HCM adds Country Specific Functionality, we will certainly take advantage of that, since we have offices in 25 countries,10,No,Product Features
Vendor Reputation,I was not involved in the initial evaluation and selection process. The product was implemented in 1996 and I started working with it in 1997.,Don't know,Change management was a minor issue with the implementation,Adjusting management's expectation of what a reasonable timeframe for the project would be
Determining how best to build custom reports. We first started building reports using the reporting model and quickly realized limitations and had to switch to stored proc based reports. This involved a lot of re-writing of reports, which added time to the project.,10,In-person training,10,7,Yes,When working on big projects, our rep has often worked nights and weekends to keep the project on deadline.,Hire a Person
Complete a Hire
Terminate an Employee
Request Time Off
Employee Self Service,Open Enrollment,Yes, but I don't use it,9,9,9,8,10,10,I was not there for the initial implementation but was able to negotiate a lower hourly rate for a major upgrade that we did.,As with anyone, you catch more flies with honey. They are all good people, many of whom have been there 15-20 years. Listen to their ideas and suggestions as they have been in the business for quite a long time.Amy Stuart, HRIP
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Epicor HCM is a human resource management system (HRMS) and is available as on-demand software as a service (SaaS), hosted, or on-premise license. Self-service access to the HRMS is available to employees and managers.