Epicor HCM Reviews

16 Ratings
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Score 4.8 out of 101

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Reviews (1-4 of 4)

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Score 5 out of 10
Vetted Review
Verified User
Review Source

Support

1
The customer support is terrible. When we open cases, it takes weeks to get the development team to have the first look at the case. If development is required, their team commits on a delivery date and up to now—those dates were never respected. They don't do any follow up. Customer service is very bad. When we request an update on the development progress, nobody answers!
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Amy Stuart, HRIP profile photo
April 29, 2015

Epicor HCM review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

7
I do not give it a 10 because I find that often I have very technical and complicated issues that can't be resolved by the people who first respond to requests, and I often have to follow up on my issues.
Read Amy Stuart, HRIP's full review

Feature Scorecard Summary

Employee demographic data (8)
5.0
Employment history (8)
6.0
Job profiles and administration (7)
5.0
Workflow for transfers, promotions, pay raises, etc. (8)
4.0
Organizational charting (4)
2.0
Organization and location management (7)
4.0
Compliance data (COBRA, OSHA, etc.) (3)
8.1
Pay calculation (3)
6.1
Support for external payroll vendors (6)
7.2
Benefit plan administration (6)
5.5
Direct deposit files (4)
7.6
Salary revision and increment management (5)
6.7
Reimbursement management (1)
8
Approval workflow (5)
6.0
Balance details (6)
6.0
Annual carry-forward and encashment (4)
7.0
View and generate pay and benefit information (6)
7.0
Update personal information (7)
8.0
View company policy documentation (5)
8.0
Employee recognition (1)
7
View job history (5)
7.0
Tracking of all physical assets (3)
7.1
Report builder (8)
7.0
Pre-built reports (8)
7.0
Ability to combine HR data with external data (7)
6.0
New hire portal (2)
7.0
Manager tracking tools (2)
6.0
Corporate goal setting (2)
6.0
Individual goal setting (3)
6.0
Line-of sight-visibility (2)
6.0
Performance tracking (3)
6.0
Performance plans (3)
6.0
Performance improvement plans (2)
6.0
Review status tracking (3)
6.0
Review reminders (3)
6.0
Multiple review frequency (2)
5.0
Candidate ranking (2)
6.5
Candidate search (2)
5.5
Job Requisition Management (3)
6.0
Company Website Posting (2)
5.0
Job Search Site Posting (1)
5
Duplicate Candidate Prevention (2)
5.0
Applicant Tracking (3)
6.0
Notifications and Alerts (3)
5.0

About Epicor HCM

Epicor HCM is a human resource management system scaled towards mid to large-size enterprises. It is accessible as software as a service (Saas), hosted, or via an on-premise license, depending on the hosting preferences of the business. It provides most of the core HR functionality, with the vendor offering integrability with businesses’ payroll vendors of choice, as well as Employee and Manager Self-Service, time and talent management, and recruiting and onboarding support. Epicor also offers reporting and analytics on employee data and regulatory compliance.
Categories:  HR Management

Epicor HCM Competitors

Epicor HCM Technical Details

Operating Systems: Unspecified
Mobile Application:No