#1 most frequent
United States of America
71.4%5 installations of 7
What is EPM Live?
EPM Live is a PPM (project & portfolio management) platform based on Microsoft™ SharePoint. It offers project management and work collaboration to small and large enterprises. The focus is on helping deliver products successfully, optimize resource utilization, and select the right work. EPM Live is part of the Upland family of cloud-based project, portfolio, and work management software products.
Categories & Use Cases
Videos
Top Performing Features
Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 9
Resource Management
Resource management is workload planning to maximize resources.
Category average: 8.1
Gantt Charts
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
Category average: 7.9
Areas for Improvement
Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 8.2
Document Management
Document management provides for centralized management of all project documents.
Category average: 7.9
Email integration
Email integration allows work requests to be made directly from email.
Category average: 7.6
Who Buys & Uses EPM Live
#2 most frequent
Australia
14.3%1 installation of 7
#3 most frequent
Switzerland
14.3%1 installation of 7
No longer using EPM
Pros
- Highly customizable
Cons
- Salesforce Integration
- Customer Service
- Project Management
Return on Investment
- We had to pay EPM for a solution that was, for our business, unusable
- We gained much needed experience in working with third party software vendors
Look elsewhere, not worth the time or money
Pros
- If you just want basic information on your projects, a place to keep the information, this system will work for you.
- It is good for mini projects like Service Request
Cons
- You have too many steps to make what should be simple changes like closing a project or service request.
- Additional cost required for necessary reports, changes made to the system like adding a new Status or emailing a status report
- Can take weeks or months to resolve a ticket when it's turned in, lots of back and forth with their help desk. Told numerous times it the problem is our internet browser, our settings only to discover it was a problem on their end.
- Not as user friendly as they lead you to believe. We are still unable to provide a useful dashboard for our leadership, we pull information and have to manually make changes to get the information we need.
Return on Investment
- This product has actually caused major frustration for the IT team and we were never able to deploy it past IT.
EPM Live - Close but No Cigar
Pros
- Interface looks good
- Cloud based system
- Intuitive
Cons
- Speed when navigating EPM Live is poor
- Customer service response times
- Updates take 4-24 hours to process
Return on Investment
- It provides a consistent tool for project teams to utilize but poor performance makes adoption difficult.
Usability
A Product You Will Be Glad You Purchased
Pros
- Its ease of use is its great strength.
Cons
- This is a solid product. I do not have any suggested changes based on our experience. Cannot understand why there are any negative reviews here. The reviewer(s) must not have given the product a fair chance.
Return on Investment
- We have already seem ROI on our investment.
EPM Live has been a huge help for our business.
Pros
- Fantastic project management features
- Cost and Resource management features more than paid for the software
- Social Collaboration tools improve communication between departments
Cons
- Would love to see more integrations!
Return on Investment
- EPM Live has a lasting effect on the way we do business. We move at a faster pace than ever before and we are hitting our customer demands more squarely and effeciently than ever before. Trying to forget the before!!
- Improved our employee engagement in all aspects of the business and made us a more closer team. Simply being in regular communication of all outstanding issues, projects, expectations, requests, challenges, etc has helped our business tremendously.