TrustRadius
EPM Live is a PPM (project & portfolio management) platform based on Microsoft™ SharePoint. It offers project management and work collaboration to small and large enterprises. The focus is on helping deliver products successfully, optimize resource utilization, and select the right work. EPM Live is part of the Upland family of cloud-based project, portfolio, and work management software products.https://media.trustradius.com/product-logos/9P/Xw/U17SGCQ7ZA03.PNGUpland SoftwareNo longer using EPM2015-07-29T21:25:03.216ZEPM Live was chosen as a project management solution for our client services department. We needed a better way to track interactions and progress with clients and to promote best practices with those clients in our growing company. We went through several vendors and finally chose EPM as our solution after a trial period.,Highly customizable,Salesforce Integration
Customer Service
Project Management,1,We had to pay EPM for a solution that was, for our business, unusable
We gained much needed experience in working with third party software vendors,TaskRayHilary MohsLook elsewhere, not worth the time or money2014-06-24T16:04:23.555ZWe brought this product in-house with the plan to use it across the company but it is only used by our Information Technology group at this time. We use it to keep track off almost all projects company-wide. The hope was to use it for capacity planning, cost planning and eventually the tool our Steering Committee would use for their meetings.,If you just want basic information on your projects, a place to keep the information, this system will work for you.
It is good for mini projects like Service Request,You have too many steps to make what should be simple changes like closing a project or service request.
Additional cost required for necessary reports, changes made to the system like adding a new Status or emailing a status report
Can take weeks or months to resolve a ticket when it's turned in, lots of back and forth with their help desk. Told numerous times it the problem is our internet browser, our settings only to discover it was a problem on their end.
Not as user friendly as they lead you to believe. We are still unable to provide a useful dashboard for our leadership, we pull information and have to manually make changes to get the information we need.,1,This product has actually caused major frustration for the IT team and we were never able to deploy it past IT.,none,1,1,Vendor implementedVerified UserEPM Live - Close but No Cigar2014-06-20T22:49:52.876ZEPM Live is our primary project management information system. We utilize it as a document repository, collaboration tool, and a resource capacity tool.,Interface looks good
Cloud based system
Intuitive,Speed when navigating EPM Live is poor
Customer service response times
Updates take 4-24 hours to process,3,It provides a consistent tool for project teams to utilize but poor performance makes adoption difficult.,3,3Verified UserA Product You Will Be Glad You Purchased2014-08-14T20:45:12.641ZThis product is being used by our organization across the board. The results have been solid. Before EPM LIve, my organization was ineffective at managing our resources effectively. From an annual planning and selection process that frequently failed to recognize resource and skills limitations, to our unrealistic project plans that ignored resource constraints, we effectively failed at resource management. I will admit that. Thanks to EPM LIve, we can now ensure that resource impacts are considered during project selection and can recognize resource management problems early on and take the proper steps to address those problems. We are proactive now instead of reactive!,Its ease of use is its great strength.,This is a solid product. I do not have any suggested changes based on our experience. Cannot understand why there are any negative reviews here. The reviewer(s) must not have given the product a fair chance.,9,We have already seem ROI on our investment.,,9,No,Product Features
Product Usability,I do not know if I would make any changes to the process. I researched several competing products before making our product selection. My initial evaluation period for this product went smoothly. With time being valuable--I did not second guess my initial choice. So far we are pleased with the choice.,No,9,No,I recall a late evening call for help--my question, which had me spinning my wheels--was answered quickly and effectively.Verified UserEPM Live has been a huge help for our business.2014-08-11T19:37:22.476ZEPM Live has helped our business in a bunch of ways. We are moving at a much faster pace across departments and saw an immediate improvement in overall communication on all the various projects we are currently working on. Love the Cost and Resource Management features. Our whole team has embraced the social collaboration as well and the best part may be getting Sales, Support and Development to play so nice together and share ideas so quickly and effectively. They have tons of great integrations to offer already and I'm looking forward to them adding more. Highly recommend EPM Live!!!,Fantastic project management features
Cost and Resource management features more than paid for the software
Social Collaboration tools improve communication between departments,Would love to see more integrations!,10,EPM Live has a lasting effect on the way we do business. We move at a faster pace than ever before and we are hitting our customer demands more squarely and effeciently than ever before. Trying to forget the before!!
Improved our employee engagement in all aspects of the business and made us a more closer team. Simply being in regular communication of all outstanding issues, projects, expectations, requests, challenges, etc has helped our business tremendously.,10Verified UserGood product but needs improvement2014-06-19T15:09:08.795ZEPM Live is used as a project management solution for the employees of the consulting firm. The firm requires that any new projects that are started should be recorded through EPM Live. This will give the users easy access to the project information when needed.,EPM Live has several modules that users can use for their project management solutions.
EPM Live can be customized by the company that is using it.
It integrates well with Microsoft products.,EPM Live is not easy to customize, there should be an easy way to get to the setting for customization.
EPM Live should add a way to create tables in forms that need to be used.,5,Using EPM Live has saved time across the board. It is assumed that using EPM Live saved $24000 per year.
It has made it easy to track any new projects and project timelines.,,6,No,7,YesVerified UserGood quality product with a great future2014-06-18T17:14:44.911ZIt is being used by IT to understand the upcoming workload for each department, and to be able to get a holistic view of the upcoming projects. The reporting piece is also heavily used for reports sent out to executives, and to the company in general. The timesheet functionality is also used, although it is just for the IT resources, and not the whole company,Flexible tool that can be configured to users needs
Great flow between different parts of the tool, such as timesheet, resources, and projects
The new UI is really easy to use,Performance is not always consistent. There are periods of time where everything goes wrong with the tool, and there are times when everything just goes perfect. It seems like a cycle that lasts couple months.
Support is not that great in terms of solutions provided. Most of the time the support responses are not helpful at all.
The vendor is not proactive in planning the releases specific to customer. We had many issues because of inadequate release planning.,6,Better understanding of IT workload
Ability to determine who to hire when
Ability to slot the projects with more realistic expectations, and more solid data,Daptiv and AtTask,9Verified User
Unspecified
EPM Live
8 Ratings
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