Name: EPSS 500
Price: 18000 USD
Author: Epiance Software

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

Vertical-Specific

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The EPSS 500, developed by Epiance Software, is a software solution designed to deliver automated, highly contextual, just-in-time help and support to end users. According to the vendor, this solution is targeted at companies of varying sizes, including the best run companies in the world. It caters to a wide range of professions and industries, such as IT professionals, business analysts, process owners, training and development teams, and the healthcare industry.

## Key Features

**Contextual, just-in-time support**: According to the vendor, EPSS 500 delivers highly contextual and just-in-time support to end users, providing them with knowledge objects specific to each step of the process they are executing. This feature aims to ensure efficient and accurate completion of business processes in compliance with best practices.

**Wide range of knowledge objects**: EPSS 500 allows the delivery of multiple types of knowledge objects, including simulations, documents, audio, video, and more. These objects are delivered in a contextual manner, providing users with relevant information to aid in the execution of their tasks. The system also supports multiple languages for user convenience, as claimed by the vendor.

**EPSS Workspace**: The EPSS Workspace serves as an efficient means of disseminating subject matter expert (SME) knowledge, process validation, application changes, policies, and compliance to a large end-user population. According to the vendor, text and multimedia content can be linked to each field or control in the application screens using rich callouts, reducing the effort required to provide information and support to end users.

**Automatic content alerts and integration**: According to the vendor, EPSS 500 supports asynchronous collaboration with content authors, allowing automatic alerts to be set up for changes or updates to content. The system also seamlessly integrates with legacy content, ensuring valuable existing resources can be leveraged within the EPSS environment.

**Automatic push of policy or process changes**: The vendor claims that EPSS 500 enables the automatic push of information regarding policy or process changes to end users. This information is delivered within the context of executing a specific business process, aiming to keep users informed and aligned with the latest policies and processes.

**Context map for knowledge delivery**: According to the vendor, EPSS 500 utilizes a context map to deliver contextual knowledge to users. This map contains identifying aspects of the enabled application, such as control names and fields. Users familiar with the application can quickly create context maps, associating relevant content with each context, forming an effective context framework.

**Context-sensitive content delivery**: When users initiate EPSS, the application recognizes the context of the process being executed and delivers all relevant knowledge content associated with that specific context. This content can take various forms, including simulations, documents, audio-video files, HTML content, or cue cards, providing users with just-in-time support within their specific context, as claimed by the vendor.

Basic

Professional Subscription

Nintex offers a platform that helps companies discover, automate, and optimize business processes.

Expert - Process Platform

Professional - Process Platform

Custom

Enterprise - Process Platform

EPSS 500

Business process management (BPM) is a systematic approach to managing and optimizing a company's business processes, with the goal of improving corporate performance. BPM usually involves designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. BPM is often a juncture between IT and business departments at a company.

BPM software supports the activity of BPM with capabilities such as case management, application development, workflow design and modeling, business rules engine, and reporting and alerting.

Business Process Management (BPM)

Epiance Software

Process Engine

Process designer

Web-based tool for creating and customizing web process models

Process simulation

Evaluating model performance with real data, and optimizing

Business rules engine

Business rules engine allows non developers to change business logic in a model

SOA support

Support for reusable services to be built into process design

Process player

Step-by-step analysis of model to validate business rules

Support for modeling languages

Support for modeling languages like BPML, BPEL, and BMMN.

Form builder

Model execution

Ability to execute model and build code without programming skills

Collaboration tools allowing BPM experts to collaborate on model design

Social collaboration tools

Social tools for discussion threads, wikis, enabling decision making

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

Content Management Capabilties

Content management

Content management tool for storing and managing versioning of electronic documents, images, etc.

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Business Process Management (BPM) Tools

EPSS 500

Overview

What is EPSS 500?