Name: eSalesTrack
Author: Soleran, Inc.

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Data Discovery and Visualization

Digital Rights Management (DRM)

Document Management

Enhanced 911 (E911)

Enterprise Generative AI

Integrated Workplace Management (IWMS)

Payment Facilitation

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Monitoring

HR Management

Payroll

Recruitment Agency

Stock Option Plan Administration

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Application Performance Management (APM)

Cloud Migration

Cloud Storage

DevSecOps

Firewall

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Product Implementation Services

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Engagement

Content Management

Cross-Channel Campaign Management

Email Marketing

Email Testing

Employee Advocacy

Enterprise Marketing Management

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

User and Entity Behavior Analytics (UEBA)

Security

Camp Management

Digital Forensics

Estate Planning

Vertical-Specific

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### CRM Tools and Applications
Users generally praise eSalesTrack for its efficient CRM tools and applications functionality. The consensus among reviewers is that the CRM tools and applications offered by eSalesTrack are user-friendly, intuitive, and comprehensive. Users appreciate the ability to generate real-time reports, automate sales procedures, and streamline various sales-related operations using the platform. However, some users have raised concerns about the pricing of eSalesTrack and the complexity of the setup process. Despite these drawbacks, the majority of users find the CRM tools and applications provided by eSalesTrack to be valuable in enhancing their sales and marketing efforts.

### Sales Management
Users consistently praise eSalesTrack for its streamlined sales management capabilities. The platform's ability to provide detailed analytics on the customer journey, generate real-time reports on sales performance, and facilitate transparent communication has garnered positive feedback. Additionally, users appreciate the simplified workflow and tracking features that help sales teams effectively manage their functions. The accessibility of sales data and deals for tracking and collaboration purposes has been highlighted as particularly beneficial. The overall sentiment regarding eSalesTrack's sales management functionality appears to be highly favorable among users.

### Lead Generation and Conversion
Users generally praise eSalesTrack for its efficient lead tracking and sales organization capabilities. The platform is commended for streamlining the process of tracking leads and converting them into sales. Users appreciate the detailed analytics provided by eSalesTrack, which offer insights into the customer journey and aid in making informed decisions regarding sales processes and lead handling procedures. Additionally, the platform's ability to generate real-time reports on sales, leads, and conversion rates is highly valued by users. eSalesTrack's cross-platform compatibility and user-friendly interface further enhance the overall experience of managing leads and driving conversions.

### Customer Data Management
Users generally appreciate eSalesTrack's capabilities in managing customer data effectively. The reviews highlight that the platform excels in providing contact information for customers and aiding in creating a clear image of each customer. However, there are concerns raised about the suitability of eSalesTrack for all types of businesses, with some users noting limitations in maintaining communication relationships. Additionally, there are mentions of issues with automated messages potentially leading to customer annoyance or dissatisfaction. Despite these drawbacks, users find value in the detailed analytics provided by eSalesTrack for understanding the customer journey and making informed decisions in sales processes and lead handling procedures.

### Marketing and Campaign Management
Users unanimously praise eSalesTrack for its exceptional marketing and campaign management capabilities. They highlight the software's ability to streamline all marketing-related activities, track sales processes efficiently, and provide valuable insights for targeted marketing campaigns. Reviewers emphasize that eSalesTrack's marketing and campaign management features contribute significantly to enhancing customer relationships, increasing sales productivity, and reducing operational costs. The consensus among users is that eSalesTrack excels in empowering businesses to create successful marketing strategies and drive impactful campaigns with ease.

### Automated Messaging and Communication
The reviews for eSalesTrack's automated messaging and communication functionalities are varied. While some users appreciate the transparency and efficiency it brings to customer communication, others express concerns about the frequency of automated messages and potential customer annoyance. The platform seems to offer a coherent group communication feature for sales teams, but there are also mentions of it not being suitable for all businesses and lacking in maintaining communication relationships effectively. Users seem to have differing experiences with eSalesTrack's automated messaging and communication tools, highlighting both strengths and weaknesses in its functionality.

eSalesTrack is a CRM system designed by Soleran to streamline sales and marketing processes for businesses of various sizes. This software is used by sales professionals, marketing professionals, customer service professionals, business consultants, and the healthcare industry. According to the vendor, eSalesTrack offers a range of tools and features to optimize sales force automation, marketing automation, customer service management, and enterprise document management.

**360 degree views of customers**: According to the vendor, eSalesTrack provides users with a comprehensive view of customer information, including contact details, communication history, purchase history, and other relevant data.

**Full integration with your current office software**: The vendor claims that eSalesTrack seamlessly integrates with existing office software such as email clients, calendars, and productivity tools, ensuring synchronized and accessible customer data and communication.

**Multiple tools create a positive ROI**: According to the vendor, eSalesTrack offers a range of tools, including sales force automation, marketing automation, customer service management, and enterprise document management, which can contribute to a positive return on investment by automating processes and improving efficiency.

**Manage multiple processes under one roof**: The vendor states that eSalesTrack allows users to manage multiple business processes within a single platform, eliminating the need for separate systems and streamlining operations.

**Sales force & marketing automation**: According to the vendor, eSalesTrack provides automation features for sales and marketing teams, including lead management, opportunity tracking, email campaigns, and performance analytics, aiming to streamline processes and optimize sales and marketing efforts.

**Campaign & customer service management**: The vendor claims that eSalesTrack offers tools for managing marketing campaigns and customer service interactions, allowing users to create and track campaigns, monitor customer responses, and analyze campaign performance. Additionally, it includes features for efficient customer service management.

**Enterprise document management**: According to the vendor, eSalesTrack includes document management capabilities, allowing users to store, organize, and access important business documents securely within the CRM system.

**Sales/marketing analytics**: The vendor states that eSalesTrack provides robust analytics capabilities, enabling users to generate detailed reports and gain insights into sales and marketing performance. Users can track key metrics, identify trends, and make data-driven decisions to optimize their strategies.

**Automate tasks from anywhere, at any time**: According to the vendor, eSalesTrack offers task automation features that can be accessed and executed remotely, allowing users to automate tasks such as scheduling meetings, customer follow-ups, and generating sales reports.

**Accessibility from anywhere at any time**: The vendor highlights that eSalesTrack is a cloud-based CRM system, providing users with the ability to access the platform from anywhere with an internet connection, facilitating remote work, real-time collaboration, and on-the-go access to customer data and business processes.

eSalesTrack is a reliable solution that streamlines and automates various sales processes, enabling users to track revenue generation and manage sales seamlessly. Users can easily automate manual tasks and save time and effort with the application's online automation feature, which provides updated data critical in their field. The software has been extensively used by business owners to enhance customer relationship management, making it easier to track and contact customers.

One of eSalesTrack's top features that helps users on a daily basis is having all the sales revenue details gathered in one place. Through this software, users can obtain detailed reports and analytics, allowing them to see what products are popular and what's not. This critical information assists them in making informed decisions regarding sales processes and lead handling procedures. Additionally, as an all-in-one platform that eliminates the need for extra sheets to be maintained, eSalesTrack makes it easier for users to generate leads, manage sales, and track revenue generation. 

Another significant benefit offered by eSalesTrack is the detailed analytics on customer journeys. This feature helps users identify bad products while obtaining management funding. Customers have utilized this software for a long time, proving its reliability in building and automating realistic sales strategies that work. Moreover, its versatility is evident from its powerful business approach through group communication streamlining for sales teams, making it more coherent and accessible for all the team members to use within their program. Lastly, eSalesTrack has helped businesses save money on leads while keeping pace with productivity.

User-friendly Interface: The majority of users have praised the user-friendly interface of eSalesTrack, making it easy to use and navigate. Some users have mentioned that even beginners with no engineering background can easily understand and work on this platform.

Efficient Sales Automation: Many reviewers have found eSalesTrack highly efficient in automating sales-related operations such as managing marketing campaigns, scheduling meetings, contacts, customer follow-ups, and creating sales reports. This has increased staff productivity while reducing time costs for businesses.

Complete CRM Solution: A significant number of customers appreciate that eSalesTrack is a complete CRM solution capable of fulfilling the needs of big or small organizations. It provides all necessary features such as tracking product details, generating real-time reports on sales and conversion rates, maintaining transparent communication with customers, and improving customer relationship management.

Confusing UI: Several users have stated that the user interface (UI) of eSalesTrack can be confusing and not intuitive, with features scattered in no particular order. Users have found it difficult to find what they need due to this issue.

Difficult setup: A number of reviewers have mentioned that the setup procedure for eSalesTrack can be arduous and mystifying, requiring proper guidance and tutorials to understand and implement correctly. This has led some users to feel frustrated with the software's implementation process.

Aggressive customer outreach tools: Some customers have expressed their dissatisfaction with the aggressive tools used in harassing customers from car dealerships. The system allows others to send automated messages on your behalf that can drive your customers away. Reviewers suggest that this feature needs to be well thought out as it may annoy or lose a customer.

eSalesTrack is a customer relationship management (CRM) software with workflow automation and data-driven analytics.

Starter

Professional

Unlimited

Agentforce 1 Sales

ActiveCampaign is presented as an AI-first marketing platform for marketers, agencies, and entrepreneurs. It uses Active Intelligence for goal-aware automation and personalized experiences across email, SMS, and WhatsApp. ActiveCampaign integrates with 950+ apps and generates insights to optimize every workflow.

Plus

ActiveCampaign

eSalesTrack

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

eSalesTrack Demo

Soleran, Inc.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

eSalesTrack

Overview

What is eSalesTrack?