Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Environmental Health and Safety (EHS)

Meeting Management

Procurement

VoIP

Enterprise

Accounting

Expense Management

Spend Management

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Cost Management

Cloud Storage

Component Content Management

Converged Network Adapters (CNAs)

Data Center Infrastructure Management

Data Observability

Data Pipeline

Extended Detection and Response (XDR)

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Managed Print

Network Performance Monitoring

Password Management System

Release Management

Remote Support

Session Border Controllers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Creative Collaboration

Direct Mail Automation

Email Marketing

Gamification

Intent Data

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Multichannel Retail

Presales

Sales Intelligence

Sales

Certificate Lifecycle Management

Security

Architecture

Commercial Drone

Construction Accounting

Hotel Management

Loan Servicing

Oil and Gas

Public Sector Software

Telemedicine

Vendor Neutral Archive (VNA)

Vertical-Specific

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### Detection and Response
Users across various reviews consistently praise eSentire for its rapid response times and effective incident detection and response capabilities. The general sentiment is that eSentire excels in providing quick and thorough responses to security incidents, offering peace of mind to organizations relying on their managed detection and response services. While some users have noted occasional delays in response times, the overall consensus is that eSentire's detection and response functionalities are robust and reliable, contributing significantly to enhancing the security posture of their clients.

### Incident Management and Escalation
Users generally praise eSentire's incident management and escalation capabilities, highlighting the quick response time and efficient threat detection. While some users appreciate the proactive approach and endearing interaction during potential incidents, others have noted a slight slowdown in response time as the customer base grows. However, reassurances have been given regarding increased hiring to address this issue. The technology employed by eSentire is commended for its effectiveness in detecting threats swiftly, with customer service being a strong point despite minor delays in response times.

### Protection and Mitigation Strategies
Users across various industries consistently praise eSentire's robust protection and mitigation strategies. They highlight the effectiveness of eSentire's mitigation procedures in addressing recently discovered vulnerabilities, providing a sense of security and peace of mind. Despite acknowledging the premium cost associated with eSentire's services, users express confidence in the depth of knowledge and expertise that eSentire brings to safeguarding their users and data. Additionally, users appreciate the proactive approach taken by eSentire's analytical engineers in working closely with them to establish a comprehensive framework for protecting their company and colleagues.

### Network Monitoring
Users widely praise eSentire for its robust network monitoring capabilities. The consensus among reviewers is that eSentire excels in providing comprehensive visibility into network traffic and infrastructure. Users appreciate the real-time monitoring, anomaly detection, and detailed reports that eSentire offers, enhancing their overall network security posture. While some users have noted minor issues with customer service response times and communication clarity, the majority agree that eSentire's network monitoring is a valuable asset in safeguarding their systems.

### Monitoring and Alert Systems
Users express a range of opinions regarding eSentire's monitoring and alert systems capabilities. Some users appreciate the proactive approach of eSentire's monitoring, highlighting the peace of mind it brings by having a skilled Security Operations Center (SOC) overseeing their assets 24/7. However, there are concerns raised about the effectiveness of alert filtering and the responsiveness to alerts, indicating room for improvement in optimizing the alerting process. Despite these mixed reviews, the consensus leans towards acknowledging the value of having a dedicated team monitoring and providing alerts for potential threats in real-time.

### Security Infrastructure and Visibility
Users unanimously praise eSentire's security infrastructure and visibility capabilities. They appreciate the enhanced visibility into their IT infrastructure, real-time monitoring, and proactive cyber surveillance provided by eSentire's expert team. The consensus among users is that eSentire's security infrastructure and visibility services offer peace of mind, allowing internal teams to focus on other critical tasks while ensuring robust protection against cyber threats.

### General Security
Users consistently praise eSentire's comprehensive cybersecurity services. The general sentiment regarding eSentire's general security capabilities is highly positive, with users highlighting the company's ability to fill in manpower gaps, provide quick access to knowledgeable security experts, and enhance overall security posture. Clients appreciate the 24/7 monitoring, incident response, and endpoint security solutions offered by eSentire, which contribute to a sense of confidence in network security. Additionally, users value the proactive approach to cybersecurity needs, competitive pricing, and the top-notch technology employed by eSentire. The company's ability to provide umbrella coverage for existing security infrastructure and offer customizable security services tailored to organizational needs is widely recognized and appreciated by users.

### Managed Security Services
Users seem to have mixed feelings about the innovation and service offerings of eSentire's managed security services. While some appreciate the concierge services and the support provided by the Customer Success Managers, others express concerns about the slow pace of innovation and the challenge of staying updated on new products and services. Despite these varying opinions, there are no significant downsides noted with respect to the services provided by eSentire at this time.

### Security Expertise and Resources
Users consistently highlight eSentire's security expertise and resources as a key strength, emphasizing the value of having quick access to knowledgeable security experts. The ability to rely on eSentire's 24x7 SOC for comprehensive cybersecurity coverage is particularly appreciated by users with limited internal resources. While some users mention occasional challenges with communication and support, the overall sentiment leans towards eSentire being a reliable partner for enhancing security capabilities through their expertise and resources.

Users commonly recommend the following based on their experiences with eSentire:

Utilize eSentire alongside other security tools, as it works best when integrated into a comprehensive security framework that includes other tools under a common security umbrella.

Thoroughly research and select the right company and product that aligns with individual needs and preferences. Users emphasize the importance of conducting thorough research before choosing a security provider.

Appreciate eSentire's value and reliability, as it offers valuable frontline security services that distinguish it from its competitors. Users consistently praise eSentire as a reliable company with great products, attributing this reputation to its dedicated customer service, offerings, and expertise.

Exceptional Security Coverage: Users appreciate the exceptional security coverage provided by eSentire, which has been praised by numerous reviewers. Many users have stated that eSentire meets high security standards in the legal and financial industry, giving them confidence in their cybersecurity defenses.

Lightning-Fast Responsiveness: The lightning-fast responsiveness of eSentire in handling threats is highly valued by users. Several reviewers have commended the quick access to knowledgeable security experts provided by eSentire, emphasizing the importance of timely threat detection and response.

Seamless Onboarding Process: The onboarding process with eSentire is seamless according to multiple users who have praised the great team they work with. Reviewers appreciate a smooth transition when starting with eSentire's services, highlighting the importance of a positive experience right from the beginning.

Lack of Spanish Support: Some users in Latin America have expressed frustration with the lack of Spanish support provided by eSentire. This has posed a complication for enterprises in the region as English is not widely spoken among technology professionals, hindering their ability to effectively use the technology.

Confusing User Interface: Several users have found the user interface of eSentire's platform to be confusing and difficult to navigate. They have experienced difficulty understanding the context due to heavy accents of staff during phone calls, which has added further complexity to their interaction with the system.

Communication Problems with Support System: Users have encountered issues with eSentire's support system not recognizing their identity when acting on behalf of a client. This has caused communication problems during network outages and made it challenging for them to receive timely assistance from the support team.

eSentire is a cybersecurity solution that offers continuous 24x7 monitoring of known and unknown threats, providing users with confidence and peace of mind in their network security. Users rely on eSentire as their trusted Security Operations Center, handling continuous monitoring and alerting without the need for staffing an in-house SOC. With eSentire's services, users gain greater visibility into their infrastructure and have higher confidence in the security of their network.

One key use case is eSentire's ability to detect suspicious logins and potential account compromises, effectively protecting both the network and end users. By relying on eSentire's SOC, users can promptly respond to security events and resolve them quickly, freeing up their time for other tasks. Another important use case is its comprehensive cybersecurity coverage, including blocking threatening traffic, handling next-gen AV, and providing umbrella coverage for existing security infrastructure.

Users appreciate eSentire's expertise in handling network alerts and potential threats. The product also assists with vulnerability scanning and 24/7 host monitoring, identifying and addressing gaps in users' security posture. Overall, by utilizing eSentire's services, users significantly increase their security posture and can rest easier knowing that their resources are being monitored 24/7. The product provides round-the-clock cyber surveillance on infrastructure, helping users proactively handle cyber risks while staying informed about trending attacks and vulnerabilities. It also augments security teams that lack dedicated SOC personnel, providing monitoring and action-taking for major security issues.

eSentire headquartered in Ontario offers Managed Detection and Response. Through their service, eSentire proactively hunts threats across a client's network, endpoints, cloud and hybrid environments so users can focus on everything else.

eSentire

Managed Detection and Response (MDR)

eSentire MDR with Microsoft Defender for Endpoint: Shrinking dwell time and reducing | OD427

Likelihood to Recommend

IT Service Provider Project Management

The Value of the eSentire SOC - Joseph Vansteenkiste

An attacker only needs to be right once to successfully bypass your security controls but defenders must be right every time to stop a cyberattack. Your organization needs 24/7 security monitoring, hypothesis-driven threat hunting, threat disruption, containment, and complete response.

In this video, Joseph Vansteenskiste, Cybersecurity Specialist at eSentire, explains why eSentire’s SOCs are more than eyes on the glass and why your team needs Cyber SOC Analysts available to you 24/7 to provide cybersecurity expertise so you can have peace of mind.

Learn more about eSentire's SOC here: https://www.esentire.com/what-we-do/security-operations-center

#MDR #SOC #eSentire #cyberattacks #ransomware #securitymonitoring #cybersecurity #threathunting #securityoperation #SOCasaService

CrowdStrike Falcon

Splunk Cloud Platform

Carbon Black Endpoint

Falcon

Tenable Nessus

Managed

Secureworks Managed Security Services

CISO (Chief Information Security Officer)

eSentire 2022-06-16 09:57:09

Splunk Enterprise

Sumo Logic

Rapid7 InsightVM

Splunk Enterprise Security

eSentire 2022-04-03 13:38:22

Director of Information Systems

eSentire 2018-02-02 09:19:41

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Detailed explanation

Ability to take

Incredibly responsive

User friendly gui

Attention to detail

Account management

User friendly

Friendly gui

Home

Managed Detection and Response (MDR) Services

We use eSentire's esNETWORK MDR service, their esENDPOINT and esINSIDER services. They are the cornerstone of our security posture.

Customer service.
Technical competence.
Product can detect day 0 issues.

Need to be able to effectively recruit for good talent.

Detection of potential threats/breaches.
Remediation of threats in real time.
Avoidance of ransomware in the environment.

Secureworks Managed Security Services, Arctic Wolf Managed Detection and Response and CrowdStrike Falcon Endpoint Protection

VMware Carbon Black Endpoint, Nessus, Splunk Cloud

We use eSentire to augment our security team, given that we don't have dedicated SOC or SOC personnel. eSentire performs monitoring and takes action whenever a major security issue is discovered. eSentire also manages our 3rd party cloud SIEM deployment and provides support and IP with respect to dashboards, alerts, searches, etc.

24x7 monitoring.
Provides co-managed solution (in most cases).

Ability to take remedial action during an event.
Acting on lower-criticality concerns.

Positive ROI due to minimal security staff expenses.
Negative ROI due to some security events not being actioned.

CrowdStrike Falcon Endpoint Protection, Rapid7 InsightVM (Nexpose), Sumo Logic and Splunk Enterprise Security (ES)

Research potentially malicious threats
Incredibly responsive to incidents and general inquiries
Deliver an effective product and process

Proactively provide more detailed explanation of alerts without the need for a request for more info

eSentire

Overview

What is eSentire?