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Esker

Esker

Overview

What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased…

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Recent Reviews

TrustRadius Insights

Esker On Demand is a versatile software that finds applications across various departments within organizations. Customers have found …
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Loving my Esker!

8 out of 10
September 01, 2020
I work in the AP Department and we starting using it about 3-4 years ago to help streamline the processing of invoices. It has saved us a …
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Pricing

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What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Esker's Order-to-Cash Demo

YouTube

Esker - Demo Reel VFX - UE5

YouTube

Esker Procure-to-Pay Demo

YouTube
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Product Details

What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations. Esker’s cloud platform integrates with existing ERP environments, to give businesses the flexibility to connect with any system without having to change the way they work. By developing AI-driven technologies and automating the order-to-cash and procure-to-pay cycles, Esker aims to free up finance and customer service professionals from time-consuming tasks, helping them be more efficient, and enabling them to develop new skills.

Founded in 1985, Esker operates in North America, Latin America, Europe, and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. The vendor states Esker leverages its culture of innovation, solid financial management, technology expertise, cohesive international organization, strong social commitment, and a HR policy that promotes autonomy and accountability.

Esker Features

  • Supported: AI & RPA-driven Automation
  • Supported: Multiple ERP Integration
  • Supported: End-to-End Connectivity
  • Supported: Mobile Application
  • Supported: Global Management
  • Supported: Customizable User Dashboard & Analytics

Esker Video

Esker Competitors

Esker Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.

Billtrust, Coupa, and Conexiom are common alternatives for Esker.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Esker are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(24)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Esker On Demand is a versatile software that finds applications across various departments within organizations. Customers have found value in using Esker for NAR Sales Order Processing, OCR function, and custom RPA in the contract business channel. Additionally, it is utilized for Fax-to-Email conversion and SAP Outbound faxing. The software has been particularly useful in the Billing and Accounts Receivable departments where it helps store customer contact information and send out invoices each month. The Accounts Receivable team relies on Esker to look up contact info, track invoice sending, and verify successful invoice delivery. With Esker On Demand, manual entry of customer orders can be addressed, and electronic routing of invoices for approval and posting into the SAP ERP system becomes streamlined.

TermSync, another offering by Esker, plays a crucial role in the accounts receivable department for collections and past dues management. It effectively reduces the 90-day past due column and automates past-due reminders, resulting in improved cash flow. Customers have found TermSync's portal to be an efficient tool for logging collection calls, sending auto payment reminders, and accepting customer payments.

In addition to accounts receivable applications, Esker has proven instrumental in optimizing accounts payable processes as well. Implementing Esker AP On Demand has helped organizations streamline processes, increase visibility, save time, and reduce costs. The software ensures appropriate approval and payment while reducing paper usage through expedited invoice movement.

Overall, customers appreciate how Esker's Document Process Automation solution simplifies collection calls, improves interactions with customers, sends past-due reminder letters, allows customers to print invoices, offset account balances, and make payments. Users across various departments have experienced benefits such as faster order processing with reduced errors when processing sales orders and literature orders. Companies have also reported better efficiency from their accounting teams when using Esker for collections management within accounts receivable.

Esker's cloud faxing feature has proven reliable without any issues. Its user-friendly interface enables customers to track progress and generate reports, enhancing the efficiency of customer service teams. With Esker On Demand, customers can eliminate manual keying of orders, reduce human error, and communicate directly with customers through email correspondence.

In summary, Esker offers a comprehensive solution that addresses various pain points within organizations. Its versatile use cases span across departments such as sales, order processing, customer service, accounts receivable, and accounts payable. Users have reported time savings, improved accuracy, more efficient processes, and enhanced communication with customers as they utilize Esker's features and functionalities. With its ability to streamline processes, provide valuable reporting features, and facilitate direct communication with customers, Esker has proven to be a valuable asset for businesses looking to improve their operations. Moreover, Esker has resolved issues such as misplaced invoices and the lack of appropriate approvals in the Accounts Payable department. Users have praised the software for its ease of use and the ability to access and approve invoices from anywhere, providing visibility to the finance team. This level of convenience and transparency has significantly improved invoice processing efficiency while saving time for the AP department. Additionally, Esker's TermSync portal has played a crucial role in collections management and past-due management. By automating past-due reminders, logging collection calls, and accepting customer payments, TermSync has been instrumental in reducing past dues and improving cash flow for organizations. Overall, Esker's Document Process Automation solution is widely used across entire organizations to expedite invoice movement, reduce errors, store customer contact information, facilitate order processing, improve accounts receivable collections, and enhance communication with customers. Customers have found value in utilizing Esker to streamline processes, increase visibility, save time, reduce costs, and ultimately improve their overall efficiency.

Attribute Ratings

Reviews

(1-17 of 17)
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Score 10 out of 10
Vetted Review
Verified User
  • Increase efficiency by eliminating keystrokes and automating certain orders
  • Allows for ease of use when training new representatives
  • Contains filtered views to allow for focused priorities
  • Sometimes deal with long loading times on certain items upon saving
  • Need clear resolutions to problems. Sometimes can be delayed or leave us with more questions
  • More clear training documentation could help. Such as videos
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Collection logs.
  • Auto-send payment reminders.
  • Mass messaging
  • The site could be a little more user-friendly. I think it's daunting for first-time and even multiple-time users.
  • Maybe the page needs to be setup up clearer, or use different colors to not look busy.
Brett Ray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Optical Character Recognition
  • Customizable to Company Usage
  • Easy Management of Users
  • Would have been harder and more expensive to implement had we not had experienced ABAPers and users of the old version on our end.
  • It can’t use web services to place multiple orders with one call. It's not a need of ours but might be a drawback for some.
  • There is no out of the box way to automate user management with an external system.
February 19, 2021

Esker took the pain away

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Everything is electronic and every manager receives an email each morning telling them how many invoices they need to approve.
  • It has completely removed paper form the Accounts payable process and automatically archives invoices for the mandatory period required by Inland Revenue.
  • For monthly reporting there is visibility over what has not yet been included in the accounts and staff can follow with the tardy managers.
  • For our organization there is nothing more that we need from Esker.
September 01, 2020

Loving my Esker!

Score 8 out of 10
Vetted Review
Verified User
  • Reporting - so many options.
  • Customer Service - Get back right away.
  • Audit trail of approvals and comments.
  • We can't enter credit memos in Esker. Need to enter in SAP and then link.
  • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
  • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reading and teaching complex orders.
  • Integrating with SAP.
  • Ease of use.
  • Handwritten orders are a challenge.
  • When searching for duplicate fields, allowing the user to choose those fields.
  • Create a warning if a CSR hasn't viewed all documents before approving an order.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Our users have a couple different ways to submit invoices into Esker for processing. This is helpful in case one of the other ways is unavailable for use.
  • Notes and comments can be made in multiple locations of the invoices to help keep all the information together.
  • We still encounter challenges with invoice submission and missing invoices that were sent into Esker but never show up.
Chad Molen CSCP, CPIM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • AI and Machine Learning
  • The UI is very intuitive and easy to use.
  • Customer experience and professional services teams are the best I have worked with.
  • I would like to see more analytics.
  • It needs more open allowance for APIs for Salesforce and other key cloud systems.
  • It needs address checking with a third parties like USPS, etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to cater to individual customers with use of teaching. This allows us to transition between different POs of different customers with a lower risk of error.
  • Clean order queue. This can allow us to set aside orders we may be working on with a simple flag, so there is no need for someone to jump in while someone else is working on a specific PO.
  • Simple layout allows for new reps to learn the system quickly.
  • Esker can sometimes have a slow loading time.
Aubrey Dixon | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Esker makes automated invoice sending very easy
  • Esker tracks the sending of documents & records whether or not the message was successful
  • Esker offers various reports that can be very helpful
  • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
  • The website can be very slow to load at times
  • I do not like the layout of the website. Many useful fields , such as contact info, are hard to find.
  • I question the accuracy of the tracking feature. I have had many customers swear up & down that they did not receive our invoice even when Esker says it was successful.
March 08, 2018

Termsync Review

Ginger Luster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • To do list Daily
  • Collection Calls Needed
  • Payments received
  • Root Cause: Reasons for lateness
  • Payment Plans, the date for payments cannot be moved backwards, I have to email Temsync to do it in-house
February 23, 2018

Esker AP On Demand

Kara Camp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Improved expense approval workflows
  • Automated Purchase Order Invoice matching and entry
  • Increased visibility and documentation. No more paper!
  • Esker is a very robust product with customization at virtually every step. It takes time to get used to using the product.
  • Some standard AP processes are not included out of the box such as ability to change payment type.
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