Name: eStreamDesk
Rating: 10 (2 reviews)
Author: eStreamDesk

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Beta Testing

Innovation Management

No-Code Development

Product Analytics

Version Control

Development

Learning Management

Student Management

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Demand Planning

Enterprise Asset Management

Enterprise Content Management

Environmental Health and Safety (EHS)

Internal Communications

Enterprise

Accounting

Anti-Money Laundering (AML)

Merger and Acquisition

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Cloud Storage

Data Center Cooling

Data Center Networking

Fraud Detection

Function as a Service (FaaS)

Graph Database

Integration Platform as a Service (iPaaS)

LAN Switches

Network Operating Systems

Network Performance Monitoring

Object Storage

Open-Source Database

Rack Servers

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Lead Management

Sales Incentive Compensation Management

Trade Promotion Management

Sales

Data-Centric Audit Protection (DCAP)

Database Security

GDPR Compliance

Security

Apparel

Clinical Data Management

Clinical Trial Management

Interior Design

Lease Management

Online Ordering

Simulation

Warranty Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Keap

ActiveCampaign

Mojo Helpdesk

Metadot Corporation

Zendesk Suite

Zendesk

Fulcrum

Fulcrum (Spatial Networks, Inc)

Help Scout

Fin by Intercom

Intercom

Atera

GoDaddy Digital Marketing Suite

GoDaddy

Freshdesk Omni

Freshworks Inc

eStreamDesk is a help desk and ticketing system designed to streamline customer support processes for small to medium-sized businesses. According to the vendor, this versatile solution caters to a wide range of professionals and industries, including customer support teams, IT departments, sales teams, e-commerce businesses, and SaaS companies. With its array of features and user-friendly interface, eStreamDesk aims to provide efficient and effective customer support management.

## Key Features

**Live Chat Function**: According to the vendor, eStreamDesk offers a live chat function that allows direct communication with customers in real-time on the website. This feature aims to enable immediate responses to customer inquiries, potentially enhancing timeliness and customer satisfaction.

**Automatic Email Conversion**: The vendor claims that eStreamDesk automatically converts incoming emails into support tickets. Users can define the prioritization, monitoring, and response process for each email. This feature aims to provide full email flow automation, routing emails to the appropriate departments and triggering automatic replies to common questions.

**Facebook and Twitter Integration**: eStreamDesk claims to seamlessly integrate Facebook and Twitter into the help desk system. According to the vendor, every Facebook post and tweet is converted into a support ticket, eliminating the need to switch between platforms and ensuring no queries on social media are missed.

**Knowledge Base**: According to the vendor, eStreamDesk provides customers with a highly targeted, information-rich knowledge base accessible at their convenience. This feature aims to allow customers to find answers to common questions without needing to submit a support ticket. Automatic responses to common questions are said to reduce repetitive inquiries and save time for support agents.

**Minimalistic Interface**: eStreamDesk takes a minimalistic approach to web-based helpdesk management, according to the vendor. The vendor claims that the software offers a clean and intuitive interface without unnecessary features. Users are said to only pay for the features they use, providing potential cost savings and avoiding paying for unused features.

**API Integration**: The vendor states that eStreamDesk offers API integration for seamless connectivity with other systems and applications. This feature aims to allow for easy data exchange and integration with existing workflows and processes.

**Ticket Numbering and Monitoring**: According to the vendor, eStreamDesk provides a ticket numbering system for easy tracking and monitoring of support tickets. This feature aims to prevent tickets from getting lost in paper or email shuffles, potentially improving organization and efficiency in managing customer support requests.

**Workflow Rules**: eStreamDesk claims to offer built-in intuitive workflow rules for creating a robust support system. According to the vendor, this feature provides unparalleled flexibility in defining how emails are assigned and managed. Customized workflow rules based on specific business needs and processes are said to be possible.

eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.

ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

Subscription

ConnectWise PSA

Medium

Small

Large

Free

LiveAgent

eStreamDesk

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

Likelihood to Recommend

Likelihood to Renew

Incident and problem management

Multi-Channel Help

Organize and prioritize service tickets

Subscription-based notifications

Ticket creation and submission

Ticket response

Customer portal

Email support

eStreamDesk Helpdesk Introduction

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Users and agents can easily enter new support requests.

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

eStreamDesk 2022-07-01 03:45:40

eStreamDesk 2015-01-08 20:07:32

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Reasonable price

Easy to implement

Rules engine

Simple and effective

Home

Help Desk Software

eStreamDesk helps in a way that makes work easier and faster. It is a big help as this software solves problems when it comes to managing customer requests. The portal gives consumers the ability to self-help, which lowers expenses and improves our customer experience. It is customizable, which makes it more convenient to use.

Live-chat.
Outstanding customer service from a ticket tracking service.
Simple and very easy to use.

Our systems detect anomalies and user reviews and through the API, they are driven to the help desk.

It is very easy to implement in small and medium enterprises.
The rules engine is simple and effective.
100% usable right out of the box.
API simple and functional integration.

No complaints - it does what it is expected to do at a very reasonable price.

eStreamDesk

Overview

What is eStreamDesk?