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eStreamDesk

eStreamDesk

Overview

What is eStreamDesk?

eStreamDesk is a help desk and ticketing system designed to streamline customer support processes for small to medium-sized businesses. According to the vendor, this versatile solution caters to a wide range of professionals and industries, including customer support teams, IT departments, sales teams,...

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Recent Reviews
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Pricing

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What is eStreamDesk?

eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.estreamdesk.com/pricing.aspx

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Intercom?

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…

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Product Details

What is eStreamDesk?

eStreamDesk is a help desk and ticketing system designed to streamline customer support processes for small to medium-sized businesses. According to the vendor, this versatile solution caters to a wide range of professionals and industries, including customer support teams, IT departments, sales teams, e-commerce businesses, and SaaS companies. With its array of features and user-friendly interface, eStreamDesk aims to provide efficient and effective customer support management.

Key Features

Live Chat Function: According to the vendor, eStreamDesk offers a live chat function that allows direct communication with customers in real-time on the website. This feature aims to enable immediate responses to customer inquiries, potentially enhancing timeliness and customer satisfaction.

Automatic Email Conversion: The vendor claims that eStreamDesk automatically converts incoming emails into support tickets. Users can define the prioritization, monitoring, and response process for each email. This feature aims to provide full email flow automation, routing emails to the appropriate departments and triggering automatic replies to common questions.

Facebook and Twitter Integration: eStreamDesk claims to seamlessly integrate Facebook and Twitter into the help desk system. According to the vendor, every Facebook post and tweet is converted into a support ticket, eliminating the need to switch between platforms and ensuring no queries on social media are missed.

Knowledge Base: According to the vendor, eStreamDesk provides customers with a highly targeted, information-rich knowledge base accessible at their convenience. This feature aims to allow customers to find answers to common questions without needing to submit a support ticket. Automatic responses to common questions are said to reduce repetitive inquiries and save time for support agents.

Minimalistic Interface: eStreamDesk takes a minimalistic approach to web-based helpdesk management, according to the vendor. The vendor claims that the software offers a clean and intuitive interface without unnecessary features. Users are said to only pay for the features they use, providing potential cost savings and avoiding paying for unused features.

API Integration: The vendor states that eStreamDesk offers API integration for seamless connectivity with other systems and applications. This feature aims to allow for easy data exchange and integration with existing workflows and processes.

Ticket Numbering and Monitoring: According to the vendor, eStreamDesk provides a ticket numbering system for easy tracking and monitoring of support tickets. This feature aims to prevent tickets from getting lost in paper or email shuffles, potentially improving organization and efficiency in managing customer support requests.

Workflow Rules: eStreamDesk claims to offer built-in intuitive workflow rules for creating a robust support system. According to the vendor, this feature provides unparalleled flexibility in defining how emails are assigned and managed. Customized workflow rules based on specific business needs and processes are said to be possible.

eStreamDesk Features

  • Supported: Simple and easy to use
  • Supported: Web based
  • Supported: Customizable and rebrandable

eStreamDesk Video

eStreamDesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Attribute Ratings

Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
eStreamDesk helps in a way that makes work easier and faster. It is a big help as this software solves problems when it comes to managing customer requests. The portal gives consumers the ability to self-help, which lowers expenses and improves our customer experience. It is customizable, which makes it more convenient to use.
  • Live-chat.
  • Outstanding customer service from a ticket tracking service.
  • Simple and very easy to use.
  • Some features won't work at times.
The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.
Incident and problem management (6)
66.66666666666667%
6.7
Organize and prioritize service tickets
100%
10.0
Expert directory
N/A
N/A
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
N/A
N/A
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (2)
N/A
N/A
External knowledge base
N/A
N/A
Internal knowledge base
N/A
N/A
Multi-Channel Help (5)
40%
4.0
Customer portal
100%
10.0
IVR
N/A
N/A
Social integration
N/A
N/A
Email support
100%
10.0
Help Desk CRM integration
N/A
N/A
  • Saves time.
  • Saves money.
  • Customizable
Score 9 out of 10
Vetted Review
Verified User
Our systems detect anomalies and user reviews and through the API, they are driven to the help desk.
  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.
  • No complaints - it does what it is expected to do at a very reasonable price.
No complaints at all. You have to evaluate their performance in large corporate environments.
  • Easy integration.
I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
No complaints at all. Great cost. eStreamDesk does the job.


  • Implemented in-house
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