#1 most frequent
United States of America
78.1%1,391 installations of 1,781
What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.
Categories & Use Cases
Media
1 / 3
Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.
Top Performing Features
Wealth screening
The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.
Category average: 6.1
Constituent engagement and marketing
Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.
Category average: 6.1
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Category average: 7.5
Areas for Improvement
Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Category average: 4.5
Text and phone donations
Constituents can donate via text or phone call.
Category average: 4.9
Reporting and data visualization
Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.
Category average: 6.4
Who Buys & Uses Blackbaud eTapestry
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
8.5%152 installations of 1,781
#3 most frequent
Canada
7.0%124 installations of 1,781
A helpful resource for your whole team!
Use Cases and Deployment Scope
We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this system for our whole team to keep track of individuals, we wouldn't be as strong. There are a variety of different products within Blackbaud eTapestry, and we use a good number of them.
Pros
- Provides information
- Allows ease of reporting
- Gives a variety of information
Cons
- Some things are a little clunky to get through
- The database is a bit antiquated
- Price is always a factor we consider
Return on Investment
- New fundraising opportunities discovered
- Time saved researching
- Good information repository
Usability
Alternatives Considered
Blackbaud Raiser's Edge NXT
Other Software Used
Blackbaud Raiser's Edge NXT
In our opinion, Unethical practices and poor customer services
Use Cases and Deployment Scope
We used Blackbaud eTapestry for our Donor Management system for our organization since 2012.
Pros
- housing records
Cons
- In our experience, difficult to navigate
- In our experience, reports are nearly impossible to run
- In our opinion, customer service is terrible
- In our opinion, system is very outdated
- In our opinion, trainings are ridiculously expensive
- In our experience, 3 year auto renewal without receipt or acknowledgment!!
Return on Investment
- easy to see who monthly donors are
Usability
Other Software Used
DonorPerfect
good for small to mid-sized organizations
Use Cases and Deployment Scope
We used Blackbaud eTapestry as our donor database - we kept contact information and history on individual and organizational records, we tracked our donations (monetary, gifts-in-kind, etc.), and ran reports for analysis. Blackbaud eTapestry was good for the level of donor stewardship and the number of donor records at our mid-size organization.
Pros
- Management of household records
- Data health review
- Giving history overview
Cons
- Querying and Reporting
- Search
Return on Investment
- Constituent management was easy for all members of the Development team, not just the database administrator, meaning everybody could find information easily and quickly
Usability
Alternatives Considered
Blackbaud Raiser's Edge NXT and Raiser's Edge
Other Software Used
Constant Contact, Microsoft 365
Blackbaud eTapestry, your detailed overview of the good, the bad and the ugly.
Use Cases and Deployment Scope
We use Blackbaud eTapestry in our day to day fundraising activities. We use it to store supporter information, document donations, run queries and reports, compose and send communications and to make bank deposits. This software system supports all of our fundraising needs in one software system.
Blackbaud eTapestry is very easy to use and is user friendly. Credit card transactions can be made seamlessly. Recording data has never been easier!
The program is also fully customizable for data fields. If you have volunteers, different affiliates, personal information or anything in particular you want to track, you can!
Blackbaud eTapestry is very easy to use and is user friendly. Credit card transactions can be made seamlessly. Recording data has never been easier!
The program is also fully customizable for data fields. If you have volunteers, different affiliates, personal information or anything in particular you want to track, you can!
Pros
- Easy of use for data entry
- Simple to create queries and compound queries
- Reports are fully customizable and can be run on or off hours
- Auto processing of credit cards
- Data fields are easy to populate with donor information
- Importing and exporting of information including deposits
- Integration with QuickBooks
- Acknowledgement letter creation and storage
Cons
- Would like to see a better integration with website forms. At this time, they are not as customizable as one would like.
- Mobile giving needs to be a priority to be added seamlessly.
- Accuracy of the email and social media finder is subpar.
- Wealth screening cannot be trusted. Could be for the wrong person with the same name.
- Price point for the database itself is high for small organizations and has dramatic increases.
- Credit card and processing costs and the payment enablement fee of $600 a year is unacceptable.
Return on Investment
- With the rising costs of the program, Blackbaud eTapestry has driven our ROI down. In 2024, we had a 62% increase in the cost of the software alone. In 2021 and 2022, our fundraising was down, so with a lower revenue stream and extensively increasing costs, Blackbaud eTapestry may not be your best choice.
- The positive impact is that the program is simple to use and to learn how to operate the program is easy. Data entry is a breeze and so is reporting. We love these features.
- We do not use the email finder service and had to remove and manually enter the emails and social media names we gather from our constituents. These services did not return the accurate emails or social profile names, therefore it cost us more time to remove them and identify the appropriate ones.
- Direct integration with Blackbaud Merchant Services and the ease of exporting to QuickBooks is a plus for our small organization.
- During budget time it took more than three months to get an accurate quote for renewing the software (and a quote that was not someone else). The customer service and account management lacked communication, lacked an understanding of who they were communicating with and has not made a positive impact on our organization.
Alternatives Considered
DonorPerfect, Bonterra Guided Fundraising, Virtuous CRM, Little Green Light and Sales Boomerang
Other Software Used
Microsoft 365 Business Premium, Google Analytics, QuickBooks Online
Usability
eTapesty for all your nonprofit needs in fund development.
Pros
- Daily, we are entering data about our partners in mission. We use that data to create queries and to run reports. eTapestry has made our work easier.
- Our processes are now streamlined with eTapestry. We know what we need daily, weekly, monthly, etc. and eTapestry gets the work done for us.
- Deposits and credit card transactions are easily managed by eTapestry.
Cons
- We conduct a lot of donor visits. It would be nice to have a mapping option to layout donors in a certain area and map out the visits, rather than us using Google.
Return on Investment
- eTapestry has allowed us to diversify the ways we organize and reach out to our donors.
- eTapestry has added in the planned giving component, so now we have to opportunity to walk our donors through the planned giving stages and track our means of communication.
- In the last year, eTapestry took the journal entries and separated out the mass contacts (such as mass mailers, thank you batches, etc...). This has helped us manage our partners in mission more easily and to see the big picture of the donors giving history.
Alternatives Considered
The Raisers Edge, DonorPerfect and 1CRM
Other Software Used
Microsoft 365 Business, Google Analytics, Influitive AdvocateHub
