Name: Etiya Digital Interaction Management
Author: Etiya

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enterprise Asset Management

Facility Management

Meeting Management

PDF Editors

Workflow

Enterprise

Accounting

Anti-Money Laundering (AML)

Blockchain Payments

Cryptocurrency Wallets

Hedge Fund

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Complex Event Processing

Custom Software Development Services

Data Deduplication

Data Warehouse

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Load Testing

Managed DNS

Migration

Network Performance Monitoring

Remote Desktop

SaaS Backup

Sensitive Data Discovery

Software Components

Unified Communications Monitoring

User Activity Monitoring

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Press Release Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Engagement

Sales Incentive Compensation Management

Trade Promotion Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Financial Services CRM

Online Ordering

Retail Execution

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Vertical-Specific

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Etiya Digital Interaction Management is a solution designed to assist customer service and support teams in engaging with customers through various digital communication channels. According to the vendor, this product is suitable for small, medium, and large enterprises across different industries. It aims to cater to customer service representatives, customer experience managers, contact center managers, digital marketing managers, and telecom operators.

## Key Features

**Digital Channel Listening**: According to the vendor, Etiya Digital Interaction Management allows for the listening and analysis of digital channels through keyword identification. It offers complaint tracking and insights for customer service and customer experience teams.

**Managing From Single Platform**: The vendor claims that this platform enables messages to be received and replied to from a single channel, simplifying communication with customers and facilitating efficient tracking of customer complaints.

**AI-Driven Digital Customer Service**: The platform utilizes AI-driven capabilities for sentiment analysis, text analysis, categorization, and spam/cyber attack detection in messages and interactions across digital channels. According to the vendor, this helps companies identify customer complaints promptly and take immediate action.

**Multi-Language Support**: The platform offers a user interface in both Turkish and English, and it can perform sentiment analysis in Turkish, English, French, and Spanish languages, as per the vendor's claims.

**Integration with CRM/CSM**: According to the vendor, Etiya Digital Interaction Management seamlessly integrates with the company's existing CRM/CSM system, facilitating the matching and recording of customers interacted with through digital channels with CRM data.

**Support for Multiple Digital Channels**: The platform currently supports various digital channels, including Facebook, Twitter, Instagram, LinkedIn, WhatsApp Business, Apple Business Chat, Google Plus, E-Mail, RSS, Apple AppStore, and Google Play, with the possibility of adding more channels in the future, according to the vendor.

**Cloud or On-Premise Implementation**: Etiya Digital Interaction Management offers the flexibility of being implemented either on the cloud or on-premise, depending on the company's specific requirements, as claimed by the vendor.

**Seamless Customer Complaint Management**: The platform aims to provide seamless management of customer complaints across digital channels. According to the vendor, all notifications from social media and email channels can be collected in a single environment and effectively managed using artificial intelligence.

**Real-time Interaction**: The vendor states that customer service teams can engage in real-time interactions with customers through their preferred digital channels, ensuring efficient and prompt communication.

**Advanced Reporting Capabilities**: The vendor claims that Etiya Digital Interaction Management provides advanced reporting capabilities based on the data collected from digital channels. This allows companies to analyze customer interactions and make data-driven decisions.

Etiya Digital Interaction Management provides critical enrichment to support seamless communication with customers under all circumstances. With the platform, social listening and media tracking through digital channels are enabled. In addition, all notifications from social media and e-mail channels can be collected in a single environment and can be managed with the power of artificial intelligence. In this way, customer complaint management can be performed in digital channels.

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

Unified Messaging

Case Management

Digital Customer Engagement

Pega Customer Decision Hub

Etiya Digital Interaction Management

Real-Time Interaction Management (RTIM) Software leverages customer data combined with most recent customer behavior to generate personalized, 1:1 marketing messages and offers in real-time. Essential to this is a business rules engine, and decision analytics relying on big data.

Real-Time Interaction Management

Etiya

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Etiya Digital Interaction Management

Overview

What is Etiya Digital Interaction Management?