Name: Convy.ai
Author: Eudata

Help Desk

Web and Video Conferencing

Customer Support

Online Learning

Education

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Visual Collaboration

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Management

On-Demand Payment

Payroll

Professional Employer Organizations (PEO)

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

API Management

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Data Pipeline

Data Quality

Endpoint Encryption

Fraud Detection

In-Memory Databases

Integration Platform as a Service (iPaaS)

Interoperability

Managed Print

Managed Public Cloud Infrastructure

Metadata Management

Network Performance Monitoring

Password Management System

Relational Databases

Virtual Private Network (VPN)

Voice Recognition

Vulnerability Management

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Content Management

Email Marketing

Event Registration

Heatmap and Session Recording

Intent Data

Landing Page

Marketing Automation

Marketing OS

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Webinar

Marketing

Project Management

Prototyping

Transcription

Professional Services

Customer Relationship Management (CRM)

Point of Sale

eCommerce

Sales

Antivirus

Insider Risk Management

Secure Service Edge (SSE)

Security

Church Management

Legal Research

Library Management

Vertical-Specific

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Convy.AI, developed by Eudata, is a customer engagement platform that combines conversational automation and artificial intelligence to deliver a seamless and personalized customer experience. According to the vendor, Convy.AI is designed to automate processes, improve lead conversion, and optimize costs for businesses of various sizes. This platform is utilized by customer service representatives, sales representatives, contact center managers, marketing professionals, and the retail industry.

## Key Features

**Omnichannel BOT Builder**: According to the vendor, Convy.AI allows users to create conversational automation without coding and integrates with various Natural Language Understanding (NLU) systems. It supports multiple Language Models (LLM) for Generative AI and provides real-time content management for knowledge updates.

**Digital Contact Center Platform**: The vendor states that Convy.AI offers a powerful agent desktop application with a modern UI and supervisor tools for efficient management. It supports seamless integration between AI and human agents, collects and stores the history of every interaction, and enables personalized routing logics.

**Customer Data Platform**: According to the vendor, Convy.AI collects and stores the history of every interaction with clients, enabling personalized customer experiences based on past conversations and the customer journey. It also supports the mapping of the customer journey on various channels and ensures a consistent brand voice for the BOTs.

**Analytics and Reporting**: Convy.AI offers a deep layer of analytics to monitor and improve service performance, according to the vendor. It provides insights into customer interactions and agent productivity, enabling data-driven decision-making for optimizing customer engagement strategies.

**Agent Desktop Application**: The vendor states that Convy.AI offers a modern agent desktop application with a user-friendly interface. It improves agent productivity by allowing them to handle multiple conversations on different channels and supports social and conversational interfaces for seamless communication with customers.

**Integration and SDKs**: According to the vendor, Convy.AI provides SDKs for fast integration in complex environments and offers connectors for existing/multiple AI platforms. It also enables integration with third-party conversational interfaces, CRM technologies, and contact center platforms through plug-and-play connectors and APIs.

**Voice Bot**: Convy.AI, according to the vendor, manages customer interactions through the voice channel. It enables voice-based customer interactions and issue resolution, and can be used as a standalone solution or integrated into third-party conversational interfaces, CRM technologies, or contact center platforms.

Convy.ai is a solution that enables users to provide better customer experience by combining BOTs, automation and human touch in a blended sales platform, from Eudata headquartered in Milan.

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Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

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Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Eudata

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Convy.ai

Overview

What is Convy.ai?