- Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
- Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
- Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.
- There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support.
- Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server.
- I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.
- The bare metal restore is the best I have seen from a product in a long time.
- The backups are at the block level, after the initial seeding of backups the backups are quick because of the block level.
- We have not found anything wrong with EVault at this time. Support and the product have worked great for us and our clients.
- Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job.
- Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient.
- Competitive pricing for level of service provided.
- It'd be nice if the customer portal and the Evault portal were integrated a little more smoothly.
- An alert system when backups are not working, to email or even to Evault support would had been a nice feature. This was our fault for not monitoring more closely, but information was lost when our storage vault was moved and the IP address had to be updated. Backups were failing for about a month and only the portal logs were recording the failure.
Bandwidth could be an issue with larger data companies, so an internet based solution would need to be analyzed from the trade-offs of cost and functionality.
- Managing EVault backups with the director console as well as the software central console is pretty easy. Selecting servers to backup, editing the selections for each server and reviewing the detailed logs should any errors pop up is pretty straight forward.
- Customer support via phone to EVault is pretty fast. Since the transition to Carbonite, wait time for support has dropped to a point where there is seldom any wait time.
- Learning of a problem is typically done with email alerts, which I find very helpful. I don't have to look at logs every day searching for errors or failures. The emails notify me.
- EVault has a process for restoring backed up servers to a different location than the original backup. This is really helpful in a DR situation where the original location may not be accessible.
- The granular restore tool for exchange, which is needed to restore a specific email rather than an entire mailbox, is a bit combersome. I wish the tool was incorporated into the 'normal' restore features.
- The inline replication process is very sensitive to available bandwidth. And if bandwidth between source and replication site becomes overused, inline replication fails and 'regular' replication takes its place. I wish inline replication was a bit less 'touchy' and would have a built in 'pause' to allow for the clearing of bandwidth before it fails over to 'regular' replication.
- It's easy to set up and backup.
- Like the speed of full backups once the initial backup is complete. It compresses and only backs up changes but makes it easy to restore as it links all the files together.
- Support is excellent - Easy to contact someone when I need help.
- DR: Previously had to do a restore of over a TB of data from the cloud. They quickly recovered the data onto units and shipped them overnight and it was fairly easy to restore the data and get an email system back up and functional.
- Would like to see better integration with the ON-Prem appliance and the cloud so I can backup less critical things like bare metal systems on-prem and then put the critical files in the cloud and not have to separate it as much.
- It would be nice to have better aging of the data so older files could be put in slower/cheaper storage instead of just falling off a cliff once it's aged based on its retention.
- Backup of systems and applications (exchange, SQL)
- Quick restore capability
- Once the initial backup is completed, from then on it's differential backups only
- Have the ability to easily copy schedules and configurations from one server to a new one
- Product is very intuitive and logical. Do not need to spend a lot of time figuring out 15 different things to click on to complete a task.
- Web Central Control removes the need to spend resources on tracking backups and if they were successful. One web page and 30 seconds will show a snapshot of the previous night.
- The restore process is simple and has the ability to restore from one machine to another.
- Only have one gripe and that is licensing. I have multiple locations and all use the same capacity license. When upgrading, need to call and have the license reset. No easy way to reset without call.
- Able to back up production files while in use
- Easy process for restoring individual files
- Very reliable software - does not require much attention
- Because of our contract with Sungard, we cannot contact EVault support directly when needed
- Haven't had any success restoring spooled files
For a disaster recovery process of restoring your system at a remote site, EVault makes that process easy and way faster than my previous experiences with rebuilding a system on a different system.
Every time I am asked to restore a file from a backup, if a copy from the last week is acceptable, using EVault is by far the easiest and quickest way to restore a file.
- Speedy backups - once one time full backup has completed then only differentials are backed up
- Excellent telephone support - resolution ratio good
- Virtualization server backup very good
- Issue with backing up VMware 6.5 - waiting for patches
- Reports could be improved - usage reporting is often confusing
- EVault server agents can sometimes be difficult to install
- Excellent for virtual server backup/restore
- Speed of backups is good
- Technical support - telephone support is very good
- Can handle SAP SQL backups well
- Multi-platform backup.
- Hardware agnostic.
- Length of time for backups to complete because it never has to run a full backup after the first one.
- Support is generally helpful.
- Flexible replication topologies.
- Backup management portal is difficult to manage for hardware/OS upgrades. Not all agents are supported in it either.
- New product support - vSphere 6.5 is still not supported and doesn't work.
- Scheduling backups are too time-consuming compared to other products.
- Finding the log file from email alerts is almost impossible. Log file names on the Director are too generic and no identifier in the name.
- VMware backups provide no way of centrally showing what VMs are backed up. You have to use the notes of the backup job and manually check each VM.
- Overall product management is complex. Many different components that work together but there can be 3 or 4 places to check for problems.
- Backup reporting is there but requires yet another component to be installed.
- Deduplication only on a per job level.
- Backup software system is very solid
- Automation of backup tasks is straightforward once you get to know the AS400 agent
- Our ERA vault use of EVault Agent means we have no way to change director - makes it awkward to do housekeeping tasks. For example, if we create a backup job incorrectly we can't just delete it and use the same name. It takes days to get rid of a mistake.
- Error codes in backup logs are hard to find or non-esistent - troubleshooting is hindered.
- They have good tech support people but it is hard or impossible to have continuity of support once a ticket is opened - becomes awkward because each contact may be a different person and usually is. There is - by design I think - no way to reconnect directly to the same person.
Easy to retrieve a specific file ... a green screen time machine
Easy to install except for setting up jobs.
It addresses the business problems of Business Continuity and Disaster Recovery for us and most of our customers.
- The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
- eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
- eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
- The eVault process is so thorough, sometimes a simple deployment can take much longer than a customer expects.
- Their solutions in the past have been targeted to mid-sized to enterprise sized budgets. They now have solutions to fit the small business, but don't market them well.
If a company's data is not critical or valuable to the success of their business, then this is not a good solution.
Carbonite EVault Review: "eVault: A backup solution capable of supporting a large volume of Fortune 500 companies"
- Initial training, setup, and configuration are all very well designed and easy to pick up.
- Support was very responsive and helpful in all situations.
- The product was much easier to use compared to other common backup solutions that were in use.
- I really have no complaints.
- eVault has perfected recovering your environment in the cloud during a disaster or simulated disaster. The process is quick and keeps all burden off the local IT department when it comes to recovering the systems and bringing them online.
- Quick recovery of data/servers some localized issues such as missing files and/or corrupt servers.
- Allows for all digital backups - no more tapes and costly secure storage!
- In my opinion, support is terrible. It takes days for them to get back to you and then weeks to resolve issues. Problem is these are usually critical issues that need attention right away.
- The virtual agent to backup VMs is impossible to install and once it is, it tends to have issues that cause the backups to fail. I now reboot my agent every 2 weeks to avoid issues.
- Reporting is not good. You are unable to pull simple reports when you backup to an ERA. I needed a report to show status of jobs during a time period and was unable to produce that simple report without having to go into each job and manually download the log file.
- D2D backups and restores are fairly intuitive.
- Background tasks are reported well via e-mail reporting.
- Scheduled data verification and deduplication is not prioritized properly in automated tasks. This requires constant manual intervention to prevent storage space from being completely consumed without warning.
- Progress in backups and restores is not always accurately measured.
Carbonite EVault Scorecard Summary
Feature Scorecard Summary
About Carbonite EVault
Carbonite EVault Screenshots
Carbonite EVault Integrations
Carbonite EVault Competitors
|On-premise Edition||Pricing Details||Terms|
|Carbonite EVault Onsite Backup||$0|
|Carbonite EVault Hybrid Backup||$0|
|SaaS Edition||Pricing Details||Terms|
|Carbonite EVault Cloud Backup||$0|
|Carbonite EVault Hybrid Backup||$0|
Carbonite EVault Support Options
|Video Tutorials / Webinar|
Carbonite EVault Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, IBM iSeries and AIX, VMware, Hyper-V, HP-UX, Solaris|
|Supported Languages: ||English, French, German, Spanish, Portuguese|