Eventbrite

Eventbrite

About TrustRadius Scoring
Score 8.1 out of 100
Eventbrite

Overview

Recent Reviews

Great tool & easy to use!

8 out of 10
May 27, 2022
We help our clients manage their Eventbrite accounts, ensure it's a smooth process for their end users and maintain the integration with …
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Awards

TrustRadius Award Top Rated 2020

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Pricing

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What is Eventbrite?

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences. The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.eventbrite.com/organizer/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Eventbrite?

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences.

The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation creation, RSVP tracking, and ticket selling. Ticket sales can be managed online via the ticketing website or through integration with social media sites including Facebook, and real-time sales data aims to help event planners assess attendance and profit.

The platform includes powerful discovery channels and robust marketing tools, which, according to the vendor, facilitate high conversion rates. Eventbrite's goal is to help users zero in on the most interested event-goers and sell more tickets to their events.

Eventbrite Features

  • Supported: Ticketing
  • Supported: Registration
  • Supported: Event Management

Eventbrite Screenshots

Organizer Resource BlogFacebook IntegrationMobile OptimizedOrganizer AppEvent Dashboard

Eventbrite Video

Eventbrite: The destination for experience makers

Eventbrite Downloadables

Eventbrite Integrations

Eventbrite Competitors

Eventbrite Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesCatalan, Dutch, English, French, German, Italian, Portuguese, Spanish

Comparisons

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Frequently Asked Questions

What is Eventbrite's best feature?

Reviewers rate Usability highest, with a score of 10.

Who uses Eventbrite?

The most common users of Eventbrite are from Small Businesses (1-50 employees) and the Non-profit Organization Management industry.

Reviews and Ratings

 (172)

Ratings

Reviews

(1-25 of 55)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
  • I can host as many or as few events as needed without any upfront commitment or fee
  • I am able to collect important guest details at the time of registration by using customer questions
  • I am able to embed the Eventbrite checkout widget onto my company website so that attendees never have to leave my website in order to register for my events.
  • The onsite check in app is fast and easy so I can quickly welcome guests to my event and know they have registered and paid ahead of time, drastically cutting down on lines.
  • The reserved seating functionality is clunky and hard to use. It is not very flexible and has given me serious pains in the past for these specific types of events where I want guests to be able to pick a specific seat at a table for a gala.
  • The fees can be out of control for events that have a high ticket price. I rarely use Eventbrite for events that cost more than $100 because they charge entirely too much money.
Mark Michelson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Creating landing pages that stand out and are trusted.
  • Communicating with attendees pre and post event.
  • The integration with Zoom is good, though there were some recent changes that have confused our attendees on our weekly virtual show.
  • Offering other options for merchant processing--Stripe, PayPal, Square, etc.
  • Hard to repurpose the weekly events for replay viewing. Have to copy the event and replace the online link with the video link to Youtube.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Makes the event creation process easy but customizable.
  • Provides a standard template for events (ours and others) that users can easily navigate to get the information they need.
  • Reports and data are easy to access.
  • The event template can start to feel boring and simplistic (not beautiful).
  • Plugins are not always QA checked or are buggy.
Richard Chen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Simple, elegant, clean UI
  • Guest list admin is everything we want without excess, cruft
  • System is cloud based thus requires no excess integration, admin beyond a login, link
  • Affordable rates for top of class workflow
  • Universally known, no friction or fear generated
  • Branding is custom and sufficient to balance ours and Eventbrite's
  • Complex guestlist sort features to give more fine priority
  • Recognization of VIP registrants
  • Host and user profiles so records can be touted if desired
  • Discounts for nonprofits and charitable organizations
  • Integrations preferably without Zapier
  • Explicit related, recommended event controls
Ashley Correll, CMP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Great dashboard features to track sales
  • Easy to refund purchases
  • Header images and videos display nicely on desktop and mobile
  • Option to remove the word "ticket" from receipts/purchases as it can cause confusion
  • Better ability to register someone else for an event as the contact info is linked
  • Less fees per ticket sold
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Various ticket offers in the platform so we aren't confined to just one type of ticket
  • Free events are super helpful for us on the platform for our cultivation events
  • The pricing is great for nonprofits!
  • Better customization for landing pages for the events would be really helpful
  • We wish they would make more options free for nonprofits
  • Their integration with Salesforce could be improved
February 12, 2020

Eventbrite for nonprofits

Shaelina Holmes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ticketing with plenty of options.
  • Email reminders and syncing with email service providers.
  • The guest list feature isn't explained very well.
  • For non-profits, it would be helpful to allow ticket purchases to be processed by alternative payment processors.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Very professional looking -- makes your event feel well run.
  • Automates various messages, like confirmation emails and reminders.
  • It would be nice if Eventbrite had a demo function to show you just how detailed you can get. Some features can be difficult to locate, or even know that they exist.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Options for creating specialized demographic-gathering questions. Great for post-event analytics about attendees, which is also helpful for future event planning.
  • Coding for ticket discounts and complimentary passes. We have many guest passes that need unique codes. This saves the event staff from manually registering specialized individual ticket sales. It also enables drilling down for post-event analytics.
  • Clean design layout. Simple to set up, simple for attendees to navigate.
  • Drilling down through order details can be a bit tedious.
  • Setting requirement switches for some customized customer questions may seem complicated.
  • Badge creation has limited design options.
Joshua Melder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Extremely clean user interface - enables users to access the content they need over being distracted by other features
  • Tracking works extremely well. I can easily integrate reporting with other business tools.
  • For free events, costs at Eventbrite are extremely low (or free!)
  • Eventbrite is a very streamlined service and does not offer a lot in terms of customization.
  • Templates are not centered around branding and focus more on Eventbrite's platform
  • There are other business solutions that can perform as well or better within more common ecosystems.
David Bonilla | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Collecting guest information with custom options available.
  • Creating a list of past attendees can be re-targeted for future events.
  • Integrating with other marketing platforms like Facebook and MailChimp.
  • I'd like to see a separate section to access ticket options from the dashboard so they are much easier to edit when needed.
  • When doing paid tickets, the Eventbrite fees and payment processing fees can really add up.
  • The event pages have looked the same for quite some time now so some refreshed page templates would be great.
  • Refreshing the email templates.
David Steininger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy to create professional-looking event registration pages with multiple ticket types.
  • Allows us to create promo codes for discounts or access to hidden ticket types (for employee-only pricing, etc).
  • It allows us to accept at-the-door payments as well as online payments.
  • Integrates with many other services we use such as Mailchimp and Facebook.
  • There are a few quirks that have prevented me from changing a certain element on the order form, the payment process, or other event info after the event has been published. If we need to make a change mid-stream, either we're stuck or we have to delete the event and start over.
  • The pricing is approaching the "There's probably a cheaper alternative we should look into" territory. Thankfully we are grandfathered into their more affordable pricing scheme, but I had to steer away from Eventbrite on a different project because the features I needed were pay-walled behind a pricing tier that didn't make sense for my client.
  • The Facebook Events integration is great, but beware of the fine-print that prohibits marketing to any attendees who purchased through the Facebook link.
Renea Hanks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Organizing many people to one location
  • I can see how many people actually attend the events
  • Mobile app availability so I can organize wherever I am in the world
  • They don't market that they really understand how to focus. It would be excellent if they taught all of us how to do that!
  • I would like the ability to customize my dashboard
  • Short videos for tutorials and make it clear they are video and not a lot of content to read.
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Widely used by industry professionals in a variety of industries.
  • User-friendly and simple to use.
  • The interface allows you to export a list of participants.
  • Not as personalized.
  • Wish they had templates you could send.
  • Does not classify groups so after numerous events the data does not reflect larger marketing efforts.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Integration with Facebook events.
  • On-site registration check-in.
  • Form.
  • The registration dates for the tickets are a bit buried - When you copy an event so you don't start from scratch, you have to remember to dig through a couple clicks to get to the registration timeframe to change it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Friendly user interface, and extremely easy to set up.
  • Links with Facebook for more exposure.
  • Well-known app/service.
  • The ability for multiple users to see one event through the Organizer.
  • The ability to transfer data from the event to other users is limited.
Jared DeLong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Very user-friendly and beautiful event landing pages.
  • There's a good amount of customization in terms of ticket types, adding location info, and collecting different data fields from attendees.
  • Their blog/events public pages were great for locals to see upcoming events, so we had some people join us who had never heard of us before.
  • Eventbrite could allow you to customize a bit more of their landing pages. They're hardcoded pages with basic levels of customization.
  • For nonprofits, we need to be able to track if a portion of a ticket is not tax-deductible. Eventbrite currently doesn't have a field for this in their system, which has been challenging when it comes to tax receipting at the end of the year.
  • We've used tools like Ticketspice, which allow a lot more customization of the landing page to collect additional fields and change how the background colors and fonts look. This is lacking in Eventbrite.
October 04, 2019

Smart Product

Emily Hammell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Streamlined RSVP process: very user-friendly
  • Great free features: exporting lists, manually adding RSVPs, charging per ticket.
  • Good customization on free version: you can add a banner photo and logo, which is really nice.
  • There is a feature that allows you to make your event "public," but creating a public event also lumps it into the community calendar, so everyone can see the event. We had guests attend that weren't invited. I wish there were a way to make the URL public, but not show up in search results.
  • More email communication. It would be nice if there were a way to link it with a Facebook event/page or have more communication with our attendees.
  • More guidance to first-time users may be helpful. It can be difficult to understand how the event page gets pieced together.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Cross marketing and advertising of "like events".
  • Mobile sales and reporting.
  • Data collection on participants.
  • Grouping of "like" tickets within folders on event page.
  • More customization on the event page layout (adding videos, maps, etc in a block for easier layout customization).
  • Allow for a more "White Labeled" look.
  • Domain masking would be nice.