Skip to main content
Everbridge Mass Notification

Everbridge Mass Notification


What is Everbridge Mass Notification?

Everbridge Mass Notificaiton enables users to send notifications to individuals or groups using lists, locations, and visual intelligence, in order to keep recipients informed before, during, and after events. It is designed for three use cases:Emergency Response and ManagementCitizen Protection…

Read more
Recent Reviews

TrustRadius Insights

Everbridge is a powerful software tool that has proven to be invaluable in various critical situations. Users have praised its …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Product Details

What is Everbridge Mass Notification?

Everbridge Mass Notificaiton enables users to send notifications to individuals or groups using lists, locations, and visual intelligence, in order to keep recipients informed before, during, and after events. It is designed for three use cases:
  • Emergency Response and Management
  • Citizen Protection and Life Safety
  • Business Continuity of Operations
Everbridge Mass Notification provides robust analytics, GIS targeting, flexible group management, distributed contact data, language localization, multiple options for contact data management, and a “globally local” approach to optimize voice and SMS routing, as well as emergency response escalation rules (for on-call responders). It also integrates with marketing automation systems to set up follow-up campaigns.

Everbridge Mass Notification Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Everbridge is a powerful software tool that has proven to be invaluable in various critical situations. Users have praised its effectiveness in facilitating quick communication and sending timely notifications during natural disasters and other critical events. It has been particularly useful in emergency management programs, allowing organizations to track staff safety and ensure the well-being of residents, employees, and businesses. One key feature that users appreciate is the ability to mass communicate with users across multiple sites during emergency responses. This capability has greatly streamlined the process of notifying employees and ensuring message receipt, benefiting various departments. Additionally, Everbridge serves as a core foundation for risk and security programs, enabling users to quickly reach teammates and make them aware of any event that may impact their health or safety. Another valuable use case of Everbridge is the facilitation of digital IDs for visitors, making it extremely useful for conducting interviews and office gatherings. Users have found this feature straightforward and efficient, eliminating the need for manual identification processes. Furthermore, Everbridge has been utilized for mass public notification during emergencies, centralizing communication channels and reducing response time. This has solved previous communication challenges faced by organizations, allowing them to reach all citizens quickly and effectively. The software has also been used to notify students and faculty of weather delays or closures, emergency notices, as well as student notifications of grant awards. Additionally, Everbridge's capabilities extend to employee notification and redundancy. It ensures better messaging by reaching employees without company email addresses, thus improving internal communications within organizations. Users have also found value in its ability to meet accreditation and legal requirements, ensuring compliance in various industries. Compared to other communication systems, Everbridge offers more sophisticated options that allow users to communicate flexibly in any emergency scenario or to multiple locations. It has significantly improved the speed and accuracy of alerts compared to previous systems. Its streamlined process of sending mass notifications quickly and efficiently enables important messages to be blasted to multiple recipients in a timely manner. Moreover, Everbridge's versatility extends beyond emergencies, as it has proven to be a valuable tool for organizations in non-crisis situations as well. Users appreciate the ability to easily communicate with clients and companies by creating templates and groups for quick messaging. Lastly, Everbridge has played a crucial role during the COVID-19 pandemic, enabling quick communication of emergency issues to field teams and facilitating check-ins for teammates. Overall, Everbridge is a reliable software solution that addresses the diverse communication needs of organizations during critical events and day-to-day operations. Its user-friendly interface and robust functionality make it an effective tool for mass communication, employee alerts, responder alerts, and engaging frontline teammates. By providing a centralized platform for communication, Everbridge has filled communication gaps for indigenous communities, ensured better messaging within organizations, and helped organizations meet accreditation and legal requirements. Users have found that the Everbridge app increases response rates from employees, as notifications from the app itself tend to elicit quicker responses. This feature has been particularly beneficial in emergency situations where immediate action is required. Furthermore, users appreciate the sophisticated options and flexibility that Everbridge offers compared to other communications systems. Its ability to notify target employee groups or all employees has kept them informed about various events and incidents. The software's capability to communicate in any emergency scenario or across multiple locations has been instrumental in ensuring effective crisis management. Everbridge's impact goes beyond internal communication. It has served as a method for reaching all citizens quickly and efficiently during emergencies. By centralizing communication channels, it reduces response time and helps organizations fulfill their duty of keeping the public informed and safe. In summary, Everbridge provides a comprehensive solution for timely notifications during critical events and natural disasters. Users have praised its ability to facilitate quick and effective communication internally and externally. From mass public notifications to employee alerts and responder notifications, Everbridge has proven to be a valuable tool in emergency management programs and risk mitigation efforts. Its user-friendly interface, flexible delivery methods, and robust functionality make it a reliable choice for organizations that require fast information dissemination and efficient crisis communication.

Users have provided several recommendations for Everbridge based on their experiences with the product. The most common recommendations include spending enough time analyzing your use and determining the number of credits you need to purchase. Users believe it is important to carefully evaluate their needs before making a decision. Additionally, users recommend looking into Everbridge's competitor, Everbridge, for an enterprise solution as they are a well-known leader in the Mass Notification space. They also suggest taking advantage of Everbridge's app, as it provides convenience and ease of use for sending notifications. Overall, users have found Everbridge to be an excellent tool for all types of notifications, including emergency email and sms/texting. They appreciate the access to support personnel and the solution's flexibility in meeting their needs. Users also emphasize the importance of setting up the product correctly initially and recommend exploring alternatives and seeking feedback from other users when comparing mass notification systems.

Attribute Ratings


(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
We use Everbridge Mass Notification to communicate to our front-line teammates for weather, security, safety incidents that may impact them. Through the COVID pandemic, we have used the tool to record symptoms of teammates or positives to track and screen teammates.
  • Multiple modality to get in touch of teammates.
  • Easy to use software.
  • Customizable fields and data points.
  • Reporting.
  • SMS issues / cost of SMS.
  • Customer Support.
Everbridge Mass Notification is essential for getting in touch with teammates who may not necessarily have access to company email or for those that don't have a computer. If we need them to respond and give us feedback (on their safety), the tool allows for this. The biggest challenge is the fact that most of our employees do not have company-issued equipment, and therefore, have to use their personal devices to respond, using their own data/cellphone plan.
  • Stability / software uptime and delivery time.
  • Customization of processes.
  • Crisis reports.
  • Allowed us to navigate through the COVID pandemic (daily check-ins).
  • Provides a way to communicate to impacted employees due to weather events.
  • Can take a significant amount of time for setup and integration.
I have not used other platforms (AlertMedia).
January 08, 2020

Everbridge Capabilities

Score 8 out of 10
Vetted Review
Verified User
Everbridge Mass Notification, in our jurisdiction, is used as the main emergency notification system for the public. We use it to publish our traffic alerts and other important information to social media (via the ingestion feature) Nixle (Community Engagement) as well as IPAWS. This allows us to easily push a message out to the public with one message sent to many different forms of media at one time. This saves us time and energy.
  • Ease of use. If you can operate email, you can send a message. It cuts down training time.
  • Ease of signing up. You can either text in or log in.
  • Ease of signing up
  • Conditions and notification sending
Everbridge Mass Notification is well suited for any type of position where you need to get specific information out fast. It gives you flexibility along the way to choose what delivery method is best for you at that moment in time.
  • Connecting with the public is very important. Everbridge gives us the freedom to go direct to them, without a cost to the receiver.
The ease of use and ease of understanding how it works allows you to start sending messages shortly after you add your contacts.
Score 9 out of 10
Vetted Review
Verified User
Everbridge helps our large company—a company with many tiers of worker type: consultant, full-time employee, work at home, intern, etc.—keep track of everyone's contact information and everyone's location. It is especially good because of how we can send out notifications to ask people periodically to update not only their office number including extension but they're departments that they are working under, which is what we sometimes could have a hard time knowing.
  • Segments people by location
  • Has everyone's updated desk phone number
  • Could have a more attractive interface
Everbridge is well suited for companies that have a presence of offices that expand across the nation or the world. Everbridge will handle all the communication that is needed in the event of an emergency situation by providing automated phone calls, text messages, and emails, giving you an update on the crisis. Everbridge is fantastic for grouping people together to stay organized.
  • Has positively helped us organize numerous employees from acquisitions.
  • Has positively helped us keep track of our numerous location unique names.
Everbridge has training materials that they email out to let us know how the platform is continuing to grow and expand its capabilities. They also periodically offer webinars to let us know the latest. I rate it a 10 because they let us know in these periodic emailing and webinars that we can reach out to them anytime if there's ever an issue. If you accidentally delete someone, for 30 days you can go back in and reinstate that person.
Jeremy Dyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Everbridge Mass Notification is used primarily as a tool for Business Continuity - to alert members of staff of potential or realized threats to the normal operation of the business. It is used for our global operations (UK, Bermuda, and the US) so the threat landscape is varied. Everbridge is also used by IT on a more regular basis as a secure means of communicating with staff and clients individually regarding their security profiles and, on an ad hoc basis, to inform staff and clients more generally of disruption to IT services.
  • Provides the ability to communicate with a wide population in a very short amount of time and records the responses in real time
  • Enables communication to be conducted 'on the move' via the ManageBridge App
  • Is incredibly easy to use
  • The Broadcast Duration for email notifications is limited to 24 hours. This is NOT helpful in conducting test notifications as staff are not given enough time to verify their details by acknowledging the message. In a real emergency this timescale would be excessive, but for testing, it is limiting. Surely the 'window of opportunity' can be extended to 72 hours or beyond?
  • It would be useful if it offered a document storage facility from which critical documents could be selected for distribution rather than the user having to select them from their own storage locations (and upload them) each time that they are required.
Well suited to Emergency Communication, particularly as an initial alert to a potential or realized disruption. As a notification service, however, it operates predominantly as a one-way communication tool and doesn't allow for individual responses to be recorded. The ability to having a two-way communication channel would speed up response times in an emergency situation and negate the reliance on supplementary applications.
  • Positive in that we feel extremely confident of being able to communicate with staff quickly and effectively in an emergency situation.
  • Is an excellent tool for IT in their communications with staff on a secure and confidential basis.
  • iModus
We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.
Return to navigation