Everbridge 360

Score8.3 out of 10

12 Reviews and Ratings

What is Everbridge 360?

Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events.

Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction.

By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, Everbridge aims to help organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. Organizations can use Everbridge's solutions to keep their people safe.

Everbridge 360 is used to:

- Send consistent and error-free messages quickly

- Communicate and respond more quickly to disruptive events

- Automate and tailor response activities to meet your needs

Everbridge aims to provide companies high availability, scalability, resiliency, and security, and states their solution is currently in use at over 6,500 companies, including:

9 of the 10 Top U.S. Investment Banks

6 of the 10 Largest Global Automakers

4 of the 4 Largest Global Consulting Firms

8 of the 9 Largest Health Systems

8 of the 10 Largest U.S. Cities

47 of the 50 Busiest North American Airports

Categories & Use Cases

Emergency Notification

Verified User

Director in Corporate (10,001+ employees employees)

Use Cases and Deployment Scope

We use Everbridge Mass Notification to communicate to our front-line teammates for weather, security, safety incidents that may impact them. Through the COVID pandemic, we have used the tool to record symptoms of teammates or positives to track and screen teammates.

Pros

Multiple modality to get in touch of teammates.
Easy to use software.
Customizable fields and data points.

Cons

Reporting.
SMS issues / cost of SMS.
Customer Support.

Most Important Features

Stability / software uptime and delivery time.
Customization of processes.
Crisis reports.

Return on Investment

Allowed us to navigate through the COVID pandemic (daily check-ins).
Provides a way to communicate to impacted employees due to weather events.
Can take a significant amount of time for setup and integration.

Other Software Used

Fusion Risk Management, Lytx, Ventiv IRM

Jeremy Dyer View profile

Group Business Continuity Manager CBCI in Corporate at Randall & Quilter Investment Holdings Ltd. (201-500 employees employees)

Pros

Provides the ability to communicate with a wide population in a very short amount of time and records the responses in real time
Enables communication to be conducted 'on the move' via the ManageBridge App
Is incredibly easy to use

Cons

The Broadcast Duration for email notifications is limited to 24 hours. This is NOT helpful in conducting test notifications as staff are not given enough time to verify their details by acknowledging the message. In a real emergency this timescale would be excessive, but for testing, it is limiting. Surely the 'window of opportunity' can be extended to 72 hours or beyond?
It would be useful if it offered a document storage facility from which critical documents could be selected for distribution rather than the user having to select them from their own storage locations (and upload them) each time that they are required.

Return on Investment

Positive in that we feel extremely confident of being able to communicate with staff quickly and effectively in an emergency situation.
Is an excellent tool for IT in their communications with staff on a secure and confidential basis.

Alternatives Considered

iModus

Other Software Used

LoopUp, MS SharePoint, Send Social Media

Verified User

Employee (1001-5000 employees employees)

Pros

Ease of use. If you can operate email, you can send a message. It cuts down training time.
Ease of signing up. You can either text in or log in.

Cons

Ease of signing up
Conditions and notification sending

Return on Investment

Connecting with the public is very important. Everbridge gives us the freedom to go direct to them, without a cost to the receiver.

Verified User

Administrative Assistant (1001-5000 employees employees)

Pros

Segments people by location
Has everyone's updated desk phone number

Cons

Could have a more attractive interface

Return on Investment

Has positively helped us organize numerous employees from acquisitions.
Has positively helped us keep track of our numerous location unique names.

AlertMedia

Rave Alert

Singlewire InformaCast

Everbridge 360