Overview
What is Evolve IP Call Center?
Evolve IP’s Call Center solution is designed to provide agents and front-line supervisors with features that are designed to increase efficiency and make their jobs easier. According to the vendor, their solution provides managers with the following benefits:…
Leaving a review helps other professionals like you evaluate Contact Center Software
Be the first one in your network to review Evolve IP Call Center, and make your voice heard!
Get StartedPricing
What is Evolve IP Call Center?
Evolve IP’s Call Center solution is designed to provide agents and front-line supervisors with features that are designed to increase efficiency and make their jobs easier. According to the vendor, their solution provides managers with the following benefits: lower TCO, predictable…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Product Details
- About
- Integrations
- Tech Details
What is Evolve IP Call Center?
Evolve IP’s Call Center solution is designed to provide agents and front-line supervisors with features that are designed to increase efficiency and make their jobs easier.
According to the vendor, their solution provides managers with the following benefits: lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more. Additionally, the vendor says managers also experience unparalleled control and visibility into their virtual call center eco system through Evolve IP’s reporting, call recording and exclusive Dashboard and OSSmosis administrator portal tools. And for multi-location call centers, including those with agents working from home, the user’s call center’s unique business requirements maximize the intrinsic value of the cloud. By establishing a single, cloud-based call center users can easily streamline operations and maximize staffing.
Evolve IP Call Center Features
- Supported: Integrates with the Evolved Office IP Phone System or overlays on your existing PBX
- Supported: IVR, skills-based routing, queue callback, messaging and other advanced features
- Supported: Dashboards, reports and sophisticated business intelligence tools provide actionable analytics that improve the business
- Supported: Mobile integration and control for agents and supervisors
- Supported: Integrated call recording and monitoring
- Supported: Lync, Work Force Management (WFM) and CRM multi-channel integration
- Supported: Queue calls in the cloud regardless of conditions at any site with built-in contingency routing
- Supported: Streamline operations into a single resource pool across multiple locations
Evolve IP Call Center Integrations
- Zendesk Suite
- Microsoft Dynamics 365
- Sugar Sell (SugarCRM)
- Sage CRM
- GoldMine CRM (discontinued)
- NetSuite ERP
- Act!
- Clio
- Outlook
- Salesforce
- Zoho
- Monet WFM
- Google Apps
- IBM Lotus Notes
Evolve IP Call Center Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
