Evolve IP - IP Phone Systems Reviews

9 Ratings
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Score 5.0 out of 100

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Reviews (1-4 of 4)

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September 23, 2019
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
Our entire company uses this as our phone system as well as call center. Internally, we utilize the UC-One softphone application on Windows laptops and cell phones. It doesn't really address any "problems", but certainly causes a lot. We needed a new phone system a few years back and this was what was chosen.
  • For UC calls, it works fine for the most part. Making and taking calls using a physical Polycom phone works fine.
  • It is pretty reliable as a service. We use an Edgewater device on our network to apply quality of service to the phone and prioritize that network traffic. Even the remote usage seems to work fine.
  • There are so many ways they need to improve. I can't list them all.
  • First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup.
  • Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data.
  • Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order.
  • Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options.
  • The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account.
  • There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again.
  • When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user.
  • UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.
I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:
1. Your company isn't growing and your users never leave the company.
2. You don't have to call support or make edits to the admin portal.
3. Don't need reporting.
4. Only use a physical phone to make/receive calls.
5. Do not plan to use a softphone or call center system.
6. Enjoy systems or people that frustrate you.
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
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February 18, 2016
Robert Ross | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Within our residential property management business we find ourselves needing solutions that provide low cost of entry points and can be centrally managed. Evolve IP (EIP) fit the need. We vetted 5 other providers before selecting EIP and have never once looked back. They are partners in every sense of the word. Working with us as our business needs change has been the biggest benefit to working with them. When we have issues we are able to get management quickly involved in the process to get them resolved quickly. The project management teams are second to none. Their industry expertise and level of professionalism made each of our projects run like a finely tuned machine.
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering
For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.
Read Robert Ross's full review
February 08, 2016
Christopher Goering, CPBI | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Evolve IP's phone systems are being used across our entire organization, which encompasses 30 full-time employees as well as a phone room with an additional 25 seats. Physical handsets have been deployed to all full-time users and the phone room employees work off of soft phone clients. The biggest problem that this solution solves for us is the continuity it provides in the case of inclement weather, power outages, etc. I also enjoy the benefits of not having to maintain and support on-premise PBX equipment.
  • EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent.
  • The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality.
  • The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.
  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
From my experience, it seems to be well suited for more situations and environments. We even have work-from home users that have taken their handsets and plugged them in to their home routers and have reported a good experience while calling across a home network.
Read Christopher Goering, CPBI's full review
February 08, 2016
Alex Fuchs | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We utilize Evolve-IP VOIP services at our urgent care clinics in combination with their edge appliance the Cloud Connect. It solves the issue of VOIP QOS with poor ISP connections.
  • Unified Communications
  • Centralized management of a distributed phone system
  • Training
  • User UI
SMBs are its ideal environment.
Read Alex Fuchs's full review

Evolve IP - IP Phone Systems Scorecard Summary

Feature Scorecard Summary

Hosted PBX (4)
Multi-level Interactive Voice Response (IVR) (4)
User templates (2)
Call reports (4)
Directory of employee names (4)
Answering rules (4)
Call recording (3)
Call park (3)
Call screening (4)
Message alerts (4)
Audio conferencing (2)
Video screen sharing (1)
Instant messaging (1)
Mobile app for iOS (2)
Mobile app for Android (2)

What is Evolve IP - IP Phone Systems?

Evolve IP’s cloud IP Phone systems are designed to help businesses move away from having to manage carriers, hardware and vendors by providing an enterprise quality hosted PBX with advanced unified communications features and world-class voice quality to any user, in any location, for a low, predictable monthly fee. The vendor’s value proposition is that their solution will help companies attain cost savings, mobility, flexibility, control and quality that is crucial to their success.

According to the vendor, by leveraging Evolve IP’s unique carrier access cloud, or the user’s existing Internet connections, businesses can enjoy the flexibility of hosted VoIP services with the quality and control of on-site equipment – eliminating maintenance headaches and increasing up-time.

Evolve IP - IP Phone Systems Features

Has featureAdvanced ACD Routing Policies
Has featureAgent and Supervisor Features
Has featureScalability and Capacity
Has featureUnlimited usage and DID
Has featurePolycom VVX HD handsets Included
Has featurePX, MAC, Google and Mobile integration
Has featureUnified Messaging
Has featureSkype for Business, MS Lync, Google Apps and CRM Integration
Has featureInstant Messaging and Presence (IM&P), Video, Desktop Sharing
Has featureInternational Options
Has featureBuilt-in disaster recovery/business continuity features
Has featureMonitored and managed 24x7

Evolve IP - IP Phone Systems Integrations

Sugar Sell (SugarCRM), NetSuite ERP, Sage CRM, GoldMine, Zendesk Support Suite, Act!, Clio, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Microsoft Lync, Polycom, IBM Lotus Notes, Salesforce, Google Apps, Outlook, Microsoft Office

Evolve IP - IP Phone Systems Competitors

On Premise Providers, Other BroadSoft Service Providers, Other Cloud Service Providers

Evolve IP - IP Phone Systems Support Options

 Free Version
Live Chat
Social Media
Video Tutorials / Webinar

Evolve IP - IP Phone Systems Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Evolve IP - IP Phone Systems?

Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.

What is Evolve IP - IP Phone Systems's best feature?

Reviewers rate Hosted PBX highest, with a score of 7.

Who uses Evolve IP - IP Phone Systems?

The most common users of Evolve IP - IP Phone Systems are Mid-size Companies from the E-Learning industry.