TrustRadius
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.https://dudodiprj2sv7.cloudfront.net/product-logos/C5/tf/6RFH2P0TBEO6.PNGEvolve IPLook to take VOIP to the cloud then look no further2016-02-18T18:41:49.542ZWithin our residential property management business we find ourselves needing solutions that provide low cost of entry points and can be centrally managed. Evolve IP (EIP) fit the need. We vetted 5 other providers before selecting EIP and have never once looked back. They are partners in every sense of the word. Working with us as our business needs change has been the biggest benefit to working with them. When we have issues we are able to get management quickly involved in the process to get them resolved quickly. The project management teams are second to none. Their industry expertise and level of professionalism made each of our projects run like a finely tuned machine.,One pane of glass to manage multiple sites
Zero upfront cost of ownership
Flexibility in configuration,Better reporting system more of a GUI for creating reports
More device selections
More included features in the more expensive monthly service offering,9,We have reduce operational expenses by an average of 30 percent by switching to EIP.
Higher level of employee engagement with customers (given phone features).
Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.,,Yardi Property Management, Microsoft Dynamics CRM, Cisco ASARobert RossReliable Hosted PBX Service with excellent support2016-02-08T20:55:36.425ZEvolve IP's phone systems are being used across our entire organization, which encompasses 30 full-time employees as well as a phone room with an additional 25 seats. Physical handsets have been deployed to all full-time users and the phone room employees work off of soft phone clients. The biggest problem that this solution solves for us is the continuity it provides in the case of inclement weather, power outages, etc. I also enjoy the benefits of not having to maintain and support on-premise PBX equipment.,EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent.
The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality.
The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.,I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.,9,Cost and time savings over supporting and maintaining on-premise PBX equipment.
Increased flexibility for employees to stay connected from a variety of locations.
Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.Christopher Goering, CPBIEvolve-IP for SMB2016-02-08T20:30:23.794ZWe utilize Evolve-IP VOIP services at our urgent care clinics in combination with their edge appliance the Cloud Connect. It solves the issue of VOIP QOS with poor ISP connections.,Unified Communications
Centralized management of a distributed phone system
Training,User UI,7,Increase in ROI due to decrease in downtime,Alex Fuchs
Unspecified
Evolve IP - IP Phone Systems
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
