Evolve IP is a phone system and company to avoid.
Our entire company uses this as our phone system as well as call center. Internally, we utilize the UC-One softphone application on …
Overview
What is Evolve IP Unified Communications?
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.
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What is Evolve IP Unified Communications?
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Evolve IP Unified Communications?
Evolve IP’s cloud IP Phone systems are designed to help businesses move away from having to manage carriers, hardware and vendors by providing an enterprise quality hosted PBX with advanced unified communications features and world-class voice quality to any user, in any location, for a low, predictable monthly fee. The vendor’s value proposition is that their solution will help companies attain cost savings, mobility, flexibility, control and quality that is crucial to their success.
According to the vendor, by leveraging Evolve IP’s unique carrier access cloud, or the user’s existing Internet connections, businesses can enjoy the flexibility of hosted VoIP services with the quality and control of on-site equipment – eliminating maintenance headaches and increasing up-time.
Evolve IP Unified Communications Features
- Supported: Advanced ACD Routing Policies
- Supported: Agent and Supervisor Features
- Supported: Scalability and Capacity
- Supported: Unlimited usage and DID
- Supported: Polycom VVX HD handsets Included
- Supported: PX, MAC, Google and Mobile integration
- Supported: Unified Messaging
- Supported: Skype for Business, MS Lync, Google Apps and CRM Integration
- Supported: Instant Messaging and Presence (IM&P), Video, Desktop Sharing
- Supported: International Options
- Supported: Built-in disaster recovery/business continuity features
- Supported: Monitored and managed 24x7
Evolve IP Unified Communications Integrations
- Sugar Sell (SugarCRM)
- NetSuite ERP
- Sage CRM
- GoldMine CRM (discontinued)
- Zendesk Suite
- Act!
- Clio
- Microsoft Dynamics 365
- Microsoft Lync
- Polycom
- IBM Lotus Notes
- Salesforce
- Google Apps
- Outlook
- Microsoft Office
Evolve IP Unified Communications Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(13)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 23, 2019
Evolve IP is a phone system and company to avoid.
Our entire company uses this as our phone system as well as call center. Internally, we utilize the UC-One softphone application on Windows laptops and cell phones. It doesn't really address any "problems", but certainly causes a lot. We needed a new phone system a few years back and this was what was chosen.
- For UC calls, it works fine for the most part. Making and taking calls using a physical Polycom phone works fine.
- It is pretty reliable as a service. We use an Edgewater device on our network to apply quality of service to the phone and prioritize that network traffic. Even the remote usage seems to work fine.
- There are so many ways they need to improve. I can't list them all.
- First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup.
- Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data.
- Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order.
- Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options.
- The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account.
- There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again.
- When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user.
- UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.
40%
4.0
40%
4.0
37.5%
3.8
70%
7.0
- It wastes our admins time with all of the issues we have to deal with.
- It wastes our employee's time with all of the issues they have to deal with while waiting for a resolution.
Evolve is worse than Dialpad, Vonage, RingCentral, Genesys, MS Teams, 8x8, and any other system I've dealt with. These mentioned all have better features, work well, are simple to use and admin, and some of them cost less.
February 18, 2016
Look to take VOIP to the cloud then look no further
Score 9 out of 10
Vetted Review
Verified User
Within our residential property management business we find ourselves needing solutions that provide low cost of entry points and can be centrally managed. Evolve IP (EIP) fit the need. We vetted 5 other providers before selecting EIP and have never once looked back. They are partners in every sense of the word. Working with us as our business needs change has been the biggest benefit to working with them. When we have issues we are able to get management quickly involved in the process to get them resolved quickly. The project management teams are second to none. Their industry expertise and level of professionalism made each of our projects run like a finely tuned machine.
- One pane of glass to manage multiple sites
- Zero upfront cost of ownership
- Flexibility in configuration
- Better reporting system more of a GUI for creating reports
- More device selections
- More included features in the more expensive monthly service offering
78%
7.8
90%
9.0
70%
7.0
65%
6.5
- We have reduce operational expenses by an average of 30 percent by switching to EIP.
- Higher level of employee engagement with customers (given phone features).
- Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
February 08, 2016
Reliable Hosted PBX Service with excellent support
Evolve IP's phone systems are being used across our entire organization, which encompasses 30 full-time employees as well as a phone room with an additional 25 seats. Physical handsets have been deployed to all full-time users and the phone room employees work off of soft phone clients. The biggest problem that this solution solves for us is the continuity it provides in the case of inclement weather, power outages, etc. I also enjoy the benefits of not having to maintain and support on-premise PBX equipment.
- EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent.
- The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality.
- The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.
- I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
66%
6.6
66%
6.6
N/A
N/A
N/A
N/A
- Cost and time savings over supporting and maintaining on-premise PBX equipment.
- Increased flexibility for employees to stay connected from a variety of locations.
- Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.
February 08, 2016
Evolve-IP for SMB
We utilize Evolve-IP VOIP services at our urgent care clinics in combination with their edge appliance the Cloud Connect. It solves the issue of VOIP QOS with poor ISP connections.
- Unified Communications
- Centralized management of a distributed phone system
- Training
- User UI
42%
4.2
48%
4.8
N/A
N/A
N/A
N/A
- Increase in ROI due to decrease in downtime
We switched from 8x8 due to voice quality issues.