Evolve IP is a phone system and company to avoid.
Our entire company uses this as our phone system as well as call center. Internally, we utilize the UC-One softphone application on …
Overview
What is Evolve IP Unified Communications?
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.
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What is Evolve IP Unified Communications?
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Evolve IP Unified Communications?
Evolve IP’s cloud IP Phone systems are designed to help businesses move away from having to manage carriers, hardware and vendors by providing an enterprise quality hosted PBX with advanced unified communications features and world-class voice quality to any user, in any location, for a low, predictable monthly fee. The vendor’s value proposition is that their solution will help companies attain cost savings, mobility, flexibility, control and quality that is crucial to their success.
According to the vendor, by leveraging Evolve IP’s unique carrier access cloud, or the user’s existing Internet connections, businesses can enjoy the flexibility of hosted VoIP services with the quality and control of on-site equipment – eliminating maintenance headaches and increasing up-time.
Evolve IP Unified Communications Features
- Supported: Advanced ACD Routing Policies
- Supported: Agent and Supervisor Features
- Supported: Scalability and Capacity
- Supported: Unlimited usage and DID
- Supported: Polycom VVX HD handsets Included
- Supported: PX, MAC, Google and Mobile integration
- Supported: Unified Messaging
- Supported: Skype for Business, MS Lync, Google Apps and CRM Integration
- Supported: Instant Messaging and Presence (IM&P), Video, Desktop Sharing
- Supported: International Options
- Supported: Built-in disaster recovery/business continuity features
- Supported: Monitored and managed 24x7
Evolve IP Unified Communications Integrations
- Sugar Sell (SugarCRM)
- NetSuite ERP
- Sage CRM
- GoldMine CRM (discontinued)
- Zendesk Suite
- Act!
- Clio
- Microsoft Dynamics 365
- Microsoft Lync
- Polycom
- IBM Lotus Notes
- Salesforce
- Google Apps
- Outlook
- Microsoft Office
Evolve IP Unified Communications Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(13)Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
February 18, 2016
Look to take VOIP to the cloud then look no further
Score 9 out of 10
Vetted Review
Verified User
Within our residential property management business we find ourselves needing solutions that provide low cost of entry points and can be centrally managed. Evolve IP (EIP) fit the need. We vetted 5 other providers before selecting EIP and have never once looked back. They are partners in every sense of the word. Working with us as our business needs change has been the biggest benefit to working with them. When we have issues we are able to get management quickly involved in the process to get them resolved quickly. The project management teams are second to none. Their industry expertise and level of professionalism made each of our projects run like a finely tuned machine.
- One pane of glass to manage multiple sites
- Zero upfront cost of ownership
- Flexibility in configuration
- Better reporting system more of a GUI for creating reports
- More device selections
- More included features in the more expensive monthly service offering
78%
7.8
90%
9.0
70%
7.0
65%
6.5
- We have reduce operational expenses by an average of 30 percent by switching to EIP.
- Higher level of employee engagement with customers (given phone features).
- Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.