Excel4apps

We have to calculate most all Lab / Pilot / Proposals sizing and results. The automated calculations in [Excel4apps] is awesome, as once you are familiar with them, it is easy to quickly implement them when needed.

I have not needed support yet

It is wonderful for analysing since you can easily drill down to the level of detail you want for the data. It is also very helpful for monthly reporting with the preset report and you can create your own standardized report too. As long as you set up the data retrieve formula properly, you can retrieve different year, budget and forecast data from the system easily by changing a few criteria. It is more data driven so it is less appropriate for management who are looking for visual and summarized reports.

I didn't really need much support as it is very user friendly. The initial implementation and training is useful enough for me to start exploring it myself. Some of the technical issues I experienced in the past are usually resolved in a timely manner and it didn't impact my work.

I would rate a 7. This is because if you're tech-savvy, getting the tool set up and distributed across the team is quite easy. However, if you run into an issue, getting the right kind of support has been difficult. I would say the only improvement to the tool would be to have a handy FAQ available. Other than that, the benefits outweigh the cons of the software. The app is well suited for forecasting, cash management, profit /loss statements.

I would say getting in contact with support would be easier. I would love access to chat agents.

It suited for data loads that can be handled via spreadsheets without much validation on the data base side of the application environment. I would not use this to load gigabytes of data but for operational use where key strokes can be reduced and errors minimized, it is fine. This replaces the need to key stroke in Oracle Forms.