TrustRadius Insights
Exelysis Contact Center has been widely used by businesses to address their customer service concerns and streamlining call centers. Users …
Overview
What is Exelysis Contact Center?
Exelysis Contact Center is a call center software offering from .
Recent Reviews
Leaving a review helps other professionals like you evaluate Contact Center Software
Be the first one in your network to review Exelysis Contact Center, and make your voice heard!
Get StartedPricing
N/A
Unavailable
What is Exelysis Contact Center?
Exelysis Contact Center is a call center software offering from .
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
What is LiveAgent?
LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an…
Product Details
- About
- Tech Details
What is Exelysis Contact Center?
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Exelysis Contact Center has been widely used by businesses to address their customer service concerns and streamlining call centers. Users have praised the platform's stability and seamless operation, ensuring that there are no technical issues in delivering high-end service to customers. The software is adaptable at meeting businesses' diverse needs, both in terms of outgoing predictive dialing and inbound agent calls.
Users have seen an improvement in the overall customer experience and cost savings due to Exelysis's ease of use and several call distribution options. The platform enables businesses to create call center agent teams, divide incoming calls, or automate outbound calls, increasing productivity, better reporting, and more control. The software provides users with live call monitoring, whispering, and full statistics for both inbound and outbound calls.
Organizations with complicated prioritization in inbound calls can leverage Exelysis's ability to handle predictive dialing for automation. Businesses have found the web interface provided by the software useful for IT personnel to make necessary changes when needed. Exelysis offers a detailed knowledge base with 24/7 support and well-documented APIs for interaction with all its components free of charge. Overall, users have found the platform a valuable solution for businesses that want to optimize their dialing using automatic systems while providing efficient service to customers.
User-friendly Interface: Many reviewers have praised the Exelysis Contact Center software for its user-friendly interface, with some stating that it is easy to navigate and configure. The interface's ease of use allows users to adapt quickly to the system without requiring extensive training.
Scalability: Several customers have commended the software's scalability, stating that it can grow as their businesses expand. This feature makes Exelysis a valuable long-term investment with a high return on investment.
Efficient Call Management: A large number of users have highlighted the software's efficiency in managing both inbound and outbound calls efficiently. They praise its ability to handle high traffic while maintaining stable performance, making it highly reliable in busy call centers.
Limited Integration Options: Several reviewers have expressed concern about the limited integration options of Exelysis Contact Center, particularly with web applications. Users find it challenging to integrate this software with other systems and applications, which can be a significant drawback for some businesses.
Vendor Integration and Support: Many users have reported that Exelysis Contact Center requires vendor integration and support, making it difficult for small companies to invest in this software due to increased implementation costs. Some users feel that this is an unnecessary expense, which limits the accessibility of the software to a wider audience.
Proprietary Databases: The reliance on proprietary databases has been cited as a common concern among reviewers. This limitation can restrict flexibility within the software by making it more difficult to integrate with other applications or systems.