Name: Experian Employer Services HR Services
Rating: 1 (1 reviews)
Author: Experian Employer Services

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### Payroll Management
Users consistently praise Experian Employer Services for its efficient payroll management capabilities. The system's ability to streamline tax form management, provide easy access to pay stubs and year-end forms, and ensure compliance with state and federal laws has garnered positive feedback from users. The user-friendly interface and time-saving features have allowed payroll teams to focus on higher-level tasks, enhancing overall efficiency and accuracy in payroll processing.

### Tax Compliance
Users generally praise Experian Employer Services for its tax compliance capabilities. The feedback highlights the platform's effectiveness in managing tax forms, ensuring compliance with state and federal laws, and simplifying the process of staying compliant. While some users appreciate the user-friendly system and time-saving features that aid in tax form management, others express concerns about the lack of customization options and difficulties faced by customer service teams in assisting employees with navigating the platform. Despite some challenges, the overall consensus leans towards Experian Employer Services being a valuable resource for maintaining tax compliance within organizations.

### Compliance and Regulations
Users consistently praise Experian Employer Services for its robust compliance and regulations features, highlighting its efficiency, automation, and support in managing tax forms and staying compliant with state and federal laws. The platform's ability to handle a multitude of rules and regulations, state and local forms, and its proactive approach to staying on top of compliance changes have garnered positive feedback from users. Additionally, the user-friendly interface and self-service capabilities have been commended for simplifying the compliance process for both employees and payroll teams. The overall sentiment towards Experian Employer Services's compliance and regulations functionalities is highly favorable, with users expressing confidence in the platform's ability to ensure adherence to regulatory requirements.

### HR Service Delivery
Users also express some concerns regarding potential favoritism in communication and marketing efforts, feeling that certain team members may receive preferential treatment based on job titles or prior relationships. Despite these issues, the overall sentiment towards Experian Employer Services' hr service delivery remains positive, with users highlighting the system's user-friendly interface and its ability to streamline access to important documents such as pay stubs and year-end statements. The platform's efficiency in managing tax forms and ensuring compliance with state and federal laws is also commended, saving time and resources for the payroll team.

### Employee Self-Service
Users consistently highlight Experian Employer Services' employee self-service functionality as a key strength of the platform. They appreciate the ease of navigation for both administrators and employees, emphasizing the convenience of accessing pay advices and year-end statements in one centralized location. The self-service aspect of the system is commended for its user-friendly interface and secure login process, contributing to a positive user experience.

### Customer and Client Support
While users generally appreciate the customer service and support provided by Experian Employer Services, there are some mixed opinions regarding the level of customization available. Some users have expressed a desire for more tailored solutions to better suit their specific needs. Additionally, there are concerns about the user-friendliness of certain processes, such as account creation, which has led to increased workload for customer service teams. Despite these challenges, Experian Employer Services remains committed to seeking feedback and improving their support offerings to enhance the overall client experience.

CIC Plus has been widely utilized by businesses to streamline tax form management and ensure compliance with tax withholding regulations. Users have found the platform to be invaluable for reducing manual intervention, increasing efficiency, and freeing up time for more strategic tasks. The knowledge and support provided by CIC Plus are highly appreciated, as they work closely with users to address tax-related issues and ensure clear understanding. 

With CIC Plus, businesses can stay up to date with all tax forms, including timely delivery of W-2s and electronic paystubs, contributing to overall efficiency. Compliance is a major concern for users, and CIC Plus serves as a reliable resource for ensuring employees complete necessary tax forms accurately. While some users have expressed the need for customization options, which may not always be feasible due to compatibility limitations, CIC Plus offers user-friendly features and manages tax forms efficiently through the paperlessemployee.com platform.

The convenience provided by CIC Plus is appreciated by users, granting employees access to pay advices and stubs in one session, as well as easy reissuing and mailing of forms. This proves especially beneficial for businesses with multiple locations across states, as it results in significant time and resource savings along with a reduction in costly errors. Additionally, CIC Plus offers valuable reports that enable users to verify form submissions, download PDFs for audits or employee requests, and set up taxes in platforms like Workday. Nevertheless, some users have reported challenges when setting up taxes based on work locations, leading to issues with specific local taxes. Despite these occasional difficulties, CIC Plus remains a trusted solution for efficient tax form management and compliance across organizations.

1. Lack of Communication and Exclusion: Some users expressed concerns about feeling excluded from certain communications and marketing gestures. They mentioned instances where they were left off communications and overlooked for marketing gifts. Additionally, they witnessed internal communications where they were referred to in a negative light, although the issue was addressed.

2. Limited Information on Updates: Several users mentioned a desire to receive more information about updates to the system or any unused areas that could be helpful to their company. They felt that having clearer communication on new features or improvements would enhance their overall experience with the product.

3. Reporting Functionality Could Be Enhanced: While many users found the reporting tool easy to use, some mentioned that the reporting functionality could be enhanced. Specifically, they felt that some of the report titles were not intuitive enough, which made it slightly challenging for them to find and generate specific reports they needed.

Time-saving and efficiency booster: Several users have found that CIC Plus is a huge time-saver and helps boost efficiency in their HR processes. They appreciate how the software keeps them on top of regulatory changes, ensuring compliance. The integration works seamlessly, and daily notification emails make it easy to retrieve any overlooked forms. This feature has been praised by multiple reviewers.

Excellent customer service: Many users have expressed their satisfaction with the exceptional customer service provided by the CIC Plus team. They mention that the team is always ready and willing to help, regardless of the question or concern. Users appreciate the supportive nature of the team and feel valued as clients.

Ease of use: Numerous reviewers find CIC Plus easy to navigate for both administrators and employees. They appreciate that employees can access year-end statements and paystubs in one place, making it convenient for everyone involved. Additionally, users highlight that the products offered by CIC Plus are user-friendly, which contributes to an overall great experience for all stakeholders involved.

Based on user reviews, the most common recommendations for CIC Plus are as follows:

1. Effective Communication: Users recommend CIC Plus for its ability to handle communication effectively, especially in large organizations with diverse demographics. They highlight how the platform facilitates clear and concise communication between different stakeholders, such as HR departments, employees, and contractors.

2. Preparedness for Fielding Questions: Reviewers emphasize the importance of being prepared to address inquiries when using CIC Plus. They appreciate the software's capability to provide accurate and timely responses to questions from users. This feature is particularly valuable in ensuring smooth operations during critical times such as tax season or when new policies are implemented.

3. Suitable for Large Organizations: Many users find CIC Plus well-suited for large organizations due to its scalability and flexibility. They appreciate how the platform handles a high volume of data without compromising accuracy or efficiency. Additionally, reviewers note that the software can accommodate diverse demographic profiles seamlessly, making it an ideal choice for organizations operating on a large scale.

Overall, users recommend CIC Plus for its ability to facilitate effective communication, prepare users to handle inquiries efficiently, and cater to the needs of large organizations with diverse demographics.

Experian Employer Services (including services from the former CIC Plus, acquired by Experian in 2022) is presented as  a comprehensive suite of employer services designed to streamline workforce management and improve the employee lifecycle within the organization.

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Experian Employer Services HR Services

HR Service Delivery software provides a centralized, secure environment where employees, managers and HR professionals can access information regarding on-boarding, compensation, and corporate information and policies.

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Work Opportunity Tax Credit (WOTC) Overview - Experian Employer Services

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Experian Employer Services

CIC Plus 2019-11-06 13:51:02

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CIC Plus was being used to set up our taxes for employees in Workday. It was being used across the whole organization. It was supposed to set up taxes for employees where they live and where they work. It didn't work as promised. It did not set up the taxes for employees where they work. The obvious problem of setting up the work location tax was a problem for several reasons. It did not set up the LST tax for PA. It did not set up the local taxes for employees in Colorado. It did not set up the local taxes for KY properly either.

CIC Plus sets up state and local taxes for employees' home addresses.
CIC Plus is easy to use.
CIC Plus offers an I-9 service.

CIC Plus needs to set up the local taxes for employees' home and work location.
CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.

I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
The taxes that were not paid timely had interest and penalties associated with them.

To set up state and local taxes for employees' work and home location.
This is very important that taxes get set up properly for our employees.
Taxes that are not set up can cause owed back taxes, interest, and penalties.

After using the product I realized that it is missing features that they said would be in this product but it did not. We did not have a product that set up taxes for the Work location.

No training.
Set up was not done properly.
Changed the set up of 2 of our companies and this caused major problems for months to come.

Experian Employer Services HR Services
Formerly CIC Plus

Overview

What is Experian Employer Services HR Services?