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The Social monitor platform has proven to be incredibly helpful for businesses in resolving issues and improving their performance. Users …
Overview
What is Experience.com?
Experience.com, from the company of the same name in San Ramon, is an Experience Management Platform (XMP) with features to drive operational and behavioral change, in real-time, during moments that matter. XMP is designed to improve customer satisfaction, brand loyalty,…
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What is Experience.com?
Experience.com, from the company of the same name in San Ramon, is an Experience Management Platform (XMP) with features to drive operational and behavioral change, in real-time, during moments that matter. XMP is designed to improve customer satisfaction, brand loyalty, online reputation and…
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Product Details
- About
- Tech Details
What is Experience.com?
Experience.com ’s Customer Experience Platform enables users to build custom solutions to collect and analyze feedback, drive employee behavior, improve customer experiences, and power business outcomes with automation. With it, users can collect feedback from customers at meaningful points in the customer journey, connect to transactional data using integrated APIs, and choose from every question type, create conditions, and add workflows and escalations. The best responses can be shared to a website and social media.
An employee centered approach can also be used to build up feedback campaigns by sending requests after service interactions; the vendor states the user will see response rates, visibility, and results improve quickly. Experience.com boasts response rates as high as 65% and aims to help users drive NPS improvements up to 50 points.
Experience.com drives or supplies a platform for:
Listings Management
Publish consistent data to directory and social sites, apps, and maps for all locations with a single push. Bulk update listings in case of events, closures, etc, and suppress duplicates.
Review Management
By driving reviews to sites that matter, and providing monitoring and the opportunity to reply to all reviews for all locations in a single dashboard. Experience.com also lets the user automatically share the best reviews to social media sites like Facebook, Linkedin, and Twitter to create social proof and help win new customers.
An employee centered approach can also be used to build up feedback campaigns by sending requests after service interactions; the vendor states the user will see response rates, visibility, and results improve quickly. Experience.com boasts response rates as high as 65% and aims to help users drive NPS improvements up to 50 points.
Experience.com drives or supplies a platform for:
Listings Management
Publish consistent data to directory and social sites, apps, and maps for all locations with a single push. Bulk update listings in case of events, closures, etc, and suppress duplicates.
AI Chat
Connect remotely with website visitors. Intelligently respond and route visitors to the right person. Convert more sales, answer key questions instantly, and create tickets.
Review Management
By driving reviews to sites that matter, and providing monitoring and the opportunity to reply to all reviews for all locations in a single dashboard. Experience.com also lets the user automatically share the best reviews to social media sites like Facebook, Linkedin, and Twitter to create social proof and help win new customers.
Experience.com Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
The Social monitor platform has proven to be incredibly helpful for businesses in resolving issues and improving their performance. Users have praised the quick and efficient support team, as well as the ease with which they can gather feedback from clients and monitor service levels. By asking for reviews, businesses can enhance their online presence and reputation, turning customers into online referral engines. The software's automation capabilities streamline the process of sending out customer and partner testimonials, making it more efficient for salespeople. Overall, the app is highly regarded by its users, who find it instrumental in helping businesses receive more reviews and improve their offerings.
The software's value extends to various industries, particularly in mortgage, where it assists businesses in collecting verified customer reviews and making informed decisions. Users find great value in conducting customer surveys using this platform as it yields data that informs their strategies and allows for easy tracking of customer satisfaction levels. Additionally, the software helps businesses monitor social platforms and ensure compliance with marketing efforts. It centralizes consumer reviews, increases audience reach on social media, and strengthens customer relationships in the mortgage industry. Users find the software extremely simple to use and automated, significantly enhancing productivity. The fantastic customer service provided by Social Survey, with quick response times and a willingness to help, has also been praised by customers. Overall, the Social monitor platform offers a range of valuable use cases for businesses across industries, helping them enhance their performance, reputation, and customer relationships.
Beneficial Feedback and Exposure: Many users have found that receiving feedback from clients on the platform has been highly beneficial, providing them with good exposure in their industry. This feature allows users to gather valuable insights and showcase their positive reputation to potential customers.
Responsive Platform and Helpful Support Team: The platform's responsiveness has consistently impressed reviewers, who have highlighted the prompt assistance they receive from the support team. This level of support ensures that users can solve any issues efficiently and continue using the platform smoothly.
Versatile and Continually Evolving: Users appreciate the versatility of Experience.com, as it caters to various use cases across different industries. They commend the platform for continually evolving and introducing new features, keeping up with changing needs and technology advancements. This commitment to improvement enhances user experience and adds value to their businesses.
Busy and Confusing Interface: Several users have found the website interface to be busy and confusing, making tasks difficult to complete. They have mentioned that the user interface is overwhelming and lacks clarity, leading to a frustrating user experience.
Lack of Specific Compliance Features: Some users in compliance roles have expressed a desire for more features tailored to their specific needs. They feel that the platform could benefit from additional compliance functionalities that would make their job easier and more efficient.
Limited Customer Support: A number of reviewers have mentioned issues with the support team, stating that they are sometimes slow to respond or provide assistance. Users have also expressed frustration with poor communication and frequent changes in account managers, which has resulted in a lack of development, customer service, and support.
Users highly recommend Experience.com for its comprehensive platform with a wide range of features. They have found it beneficial to gain the trust of future clients by utilizing Experience.com. Many users also recommend purchasing Experience.com due to its effectiveness in improving their business. Additionally, Experience.com is recommended for partnerships as it provides valuable tools and resources.
SocialSurvey is praised for its ease of use and positive impact on businesses. Users recommend SocialSurvey for its ability to improve the opinion of their business among clients and customers. To fully maximize its potential, users suggest diving into SocialSurvey and exploring its various features. Many reviewers consider SocialSurvey the best software they have come across lately for enhancing their business operations.