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ExtraHop Performance Platform

ExtraHop Performance Platform

Overview

What is ExtraHop Performance Platform?

ExtraHop in Seattle, Washington offers an IT operations analytics platform via the ExtraHop Performance Platform, providing a dynamic, real-time view of all transactions in the IT environment, every team from NetOps to SecOps can spot and solve problems fast.

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Recent Reviews

TrustRadius Insights

Extrahop has proven to be an essential tool for the network operation team, providing valuable insights into the performance and stability …
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ExtraHop is the way

9 out of 10
July 22, 2021
Incentivized
ExtraHop [Performance Platform] is used to monitor the internal network across several corporate locations. We use it to analyze and …
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Reviewer Pros & Cons

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Pricing

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X- Small

$5.04

Cloud
Per Hour

Small

$12.34

Cloud
Per Hour

Medium

$18.76

Cloud
Per Hour

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is ExtraHop Performance Platform?

ExtraHop Performance Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(28)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Extrahop has proven to be an essential tool for the network operation team, providing valuable insights into the performance and stability of critical business services. Users from various business groups, including Business, Dev, DevOps, and SecOps, rely on Extrahop as an objective 'source of truth'. This software is extensively utilized to monitor the internal network across multiple corporate locations and analyze traffic to identify any anomalies. By analyzing SQL queries and their performance on the network, Extrahop helps in resolving program and programming issues. Additionally, it plays a crucial role in reporting on IT utilization, diagnosing issues with applications and services, and capacity planning for apps and services. Unlike other similar tools that require agents, Extrahop stands out as an agentless solution that provides a wealth of information regarding network traffic. It is widely used by the networking team for diagnosing and troubleshooting issues effectively. Moreover, the technology department greatly benefits from Extrahop's ability to monitor the organization's network, allowing for detailed analysis of payload and packet loss.

Valuable Health Monitoring Capabilities: Reviewers have found Extrahop's health monitoring capabilities to be highly valuable, with multiple users mentioning this as a positive aspect. The ability to compare and analyze data collected from different hops in the network allows for easier identification of issues within the network.

Comprehensive Analysis with Intelligence Engine: Many reviewers have been impressed by Extrahop's intelligence engine, which enables deep-dive analysis from the network layer up to the application layer. This comprehensive analysis helps identify the root cause of problems, whether they are related to the network or the application. Several users appreciated how this feature saves time and avoids blame-shifting between teams.

Customizable Programming Functionalities: Users have praised Extrahop for its customizable programming functionalities that allow them to meet specific requirements and improve service operations. This versatility has been highlighted by multiple reviewers as a valuable aspect of the product.

Challenging User Interface: Some users have found the user interface of the product to be challenging to use and not intuitive. They feel that improvements could be made in terms of making it more user-friendly.

Lack of Integration with Other Network Analysis Tools: Several users have expressed a desire for better integration with other network analysis tools like Wireshark or TCPdump. They would like the ability to program specific criteria to trigger the probe to run these tools and save traces of problematic sessions.

Need for Improved Documentation: Some users have mentioned that the documentation provided with the product is not great and often requires them to seek assistance from tech support. Although they acknowledge that the tech support is outstanding, they suggest that better documentation could help reduce their reliance on support calls.

Attribute Ratings

Reviews

(1-7 of 7)
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July 22, 2021

ExtraHop is the way

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • SQL query analysis
  • Packet analysis
  • Look for unusual network activity
  • A lot of information, not that its a bad thing
  • User interface could be a little more user friendly
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It is very good at making it easy to find root cause for app issues.
  • It provides very good stats, graphs, and diagrams of IT utilization.
  • I find the UI to be challenging to use. It is not intuitive.
  • Documentation is not great. I have to call tech support a lot (but their tech support is outstanding).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Extrahop can perform health monitoring end to end if you have multiple probes deployed in your network, the intelligence engine can easily help you to compare and data collected from different hops and help you to narrow down the issue to a specific part of your end to end network.
  • Extrahop is not just analyzing and monitoring the health of the network, actually, its deep-dive analysis engine can perform an analysis from the network layer up to the application layer. It's easy to identify the root cause whether it's a network issue or something wrong in the application, save the time to have the issue go around again and again between network team and application team to blame each other.
  • Extrahop provides good programming functionalities allowing the user to do their specific programing to meet the requirement of how they design to better operate the service.
  • Some person like me who want to see Extrahop can integrate better with other network analysis tools like Wireshark or TCPdump. The desired functionality I've been looking for is to program a kind of specific criteria to trigger the probe starts to run Wireshark or TCPdump to save the trace of a specific problematic session. Sometimes I want to see the evidence in a packet trace layer rather than just have the warning or error only presented in the dashboard.
July 05, 2019

Eyes on the network

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Capturing real time network packets.
  • The network activity map by device is key for analysis of connections.
  • Customer Support.
  • Notice of high performance utilization across network.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Monitoring Networking Traffic down to the device, switch, or sever level
  • Security Operations via threat detection and monitoring
  • Triage and Troubleshooting of issues and potential issues
  • Search functionality could improve
  • Legacy devices show in the app even after they are removed or decommissioned. This can be confusing
  • Support is decent but not great
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Agentless deployment
  • Real time alerts (e.g. performance degradation, ransomware, etc.)
  • Pre-configured objective dashboards that establish "the truth" about what's going on at many levels - network, application, comm.
  • From the trigger automail, it would help if there were a shortcut (one-click) access to the drill down screen
  • AI features are not available outside of North America
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