Name: EzPhone Recorder
Author: Sunshine Soft Solutions

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Mind Mapping

Push Notifications

Development

Business Intelligence (BI)

Calendar

Collaboration

Org Chart

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Business Rules Management

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Observability

Deception Technology

Desktop Management

Desktop Outsourcing

Electronic Data Interchange (EDI)

File Sync and Share

Fraud Detection

Hyper-Converged Infrastructure

Identity Management

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secure Access Control

Single Sign-On

Static Code Analysis

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Content Creation

Direct Mail Automation

Email Marketing

Event Management

Graphics

IP Geolocation

Influencer Marketing

Intent Data

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Usability Testing

Video Streaming

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

eCommerce

Sales

Agriculture

Equation Editors

Healthcare Learning Management

Homeowner's Association (HOA) Management

Smart Cities

Vertical-Specific

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EzPhone Recorder is a phone call recording software designed for Windows PC. According to the vendor, it caters to small to medium-sized businesses in various professions and industries, including customer service, sales, legal services, healthcare providers, and call centers. With its range of features and user-friendly interface, EzPhone Recorder aims to help businesses improve customer support, enhance employee productivity, meet compliance requirements, and create marketing materials.

**Phone Call Recording**: According to the vendor, EzPhone Recorder is call recording software that runs on a Windows PC. It claims to be capable of recording phone calls from landlines, handsets, and mobile phones. It supports both manual and auto-recording modes for incoming and outgoing calls, capturing caller ID and playing a legal announcement if required.

**Selective Call Recording**: The vendor states that EzPhone Recorder allows users to selectively record calls from specific contacts. This feature is intended to help businesses maintain evidence by recording calls from accountants, partners, or customers, which may be useful in case of disputes or legal requirements.

**Compliance Recording**: According to the vendor, EzPhone Recorder is suitable for businesses that need to meet compliance requirements. It is said to have no limit on the recording length, allowing businesses to keep all phone conversations permanently. The vendor suggests that it is particularly suitable for industries such as healthcare (HIPAA rules for doctor's offices) or legal services.

**Employee Productivity Analysis**: EzPhone Recorder is said to automatically monitor and record business phone calls from landlines, including VoIP lines. The vendor claims that it helps analyze the productivity of employees. Users can attach suggestions or notes in call logs to coach team members, and employees can retrieve memos with the built-in search tool to improve customer support and increase sales.

**Mobile Phone Call Recording**: According to the vendor, EzPhone Recorder can record phone calls from various mobile devices such as iPhones, Android, Blackberry, or Windows phones. It claims to provide a cost-effective way to record all mobile phone calls without the need for monthly subscriptions or complex services.

**Podcasting and Marketing Reach**: The vendor suggests that EzPhone Recorder can assist in creating customer testimonies, marketing audio, or podcast promotion materials. It is said to incorporate advanced digital signal processing for clear recording audio quality, aiming to help extend marketing reach in the multimedia, online, and offline omnichannel era.

**Voice-Activated Recording**: According to the vendor, EzPhone Recorder features voice-activated recording, aiming to ensure that only relevant conversations are recorded. This feature is intended to save storage space by eliminating silent periods.

**Email Notification**: The vendor claims that EzPhone Recorder can send email notifications when new recordings are available. It is said to allow for timely follow-up or review of important calls.

**Unlimited Recording Length**: According to the vendor, the software does not impose any limits on the length of the recordings. As long as the hard disk permits, all phone conversations can be recorded and kept permanently.

**Memos and Notes**: EzPhone Recorder allows users to attach memos or notes to all logged calls, aiming to help in organizing and categorizing recorded calls for easy reference.

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Freshdesk Contact Center

EzPhone Recorder

Call Recording

Sunshine Soft Solutions

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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EzPhone Recorder

Overview

What is EzPhone Recorder?