Name: EZPro Service Desk
Author: EZPro

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Visual Collaboration

Enterprise

Accounting

FinTech

Financial Close

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Wellness

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Bug Bounty

Build Automation

Cloud Storage

Code Review

Composable Infrastructure

Data Center Outsourcing (Europe)

Email Encryption

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Low-Code Development

Network Diagnostics

Network Performance Monitoring

Process Mining

Security Validation

Storage Management

Web Access Management

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Customer Journey Analytics

Email Marketing

Marketing Automation

Mobile Analytics

Public Relations (PR)

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Sales

Microsegmentation

User and Entity Behavior Analytics (UEBA)

Security

Chiropractic

ID Card

Insurance Underwriting and Rating

Legal Case Management

Moving Software

Nonprofit CRM

Real Estate Property Management

Spreadsheet

Travel Agency

Vertical-Specific

large

medium

small

Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization.

Plan 1

Plan 2

Office 365 E3

Microsoft SharePoint

Intranet

Microsoft

Jira Service Management

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Incident and problem management

ITSM asset management

Change management

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Change requests repository

Change calendar

Service-level management

Atlassian

ServiceNow IT Service Management

Availability

Performance

Online Training

Implementation Rating

Product Scalability

ServiceNow

TOPdesk

In-Person Training

Configurability

Ease of integration

Vendor pre-sale

Vendor post-sale

Freshservice

Freshservice Time to Value

Freshworks Inc

SysAid

Contract Terms and Pricing Model

SysAid Time-To-Value

SysAid Technologies

BMC Helix ITSM (Remedy)

BMC Software Inc.

SolarWinds Service Desk (SSD)

SolarWinds

Cherwell Service Management

Ivanti

ManageEngine ServiceDesk Plus

ManageEngine, A Div of Zoho Corporation Pvt Ltd

EZPro is a cloud-based service management software. It automates and simplifies incident, service, problem and change management for service desk and other operations. It is a complete solution for an entire organization.

Express

Plus

Free Pass

Top Rated 2023

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

IT Service Management (ITSM)

MSP - Pro

MSP - Power

MSP - Growth

IT Department - Professional

IT Department - Expert

IT Department - Master

Atera

Remote Monitoring and Management

Application Performance Management

Monitoring Tasks

Management Tasks

Remote Access

Virtualization monitoring

IT Asset Discovery

Remote monitoring

Network device monitoring

Patch Management

Policy-based automation

Attended device access

Unattended device access

Mobile device access

Virtual device access

Multiple-display support

Multiple concurrent sessions

Activity Monitoring

EZPro Service Desk

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

EZPro

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Impact assessment and automated fixes for common problems

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

Managing all IT assets and enforcing policy rules

Database for tracking and reporting all business assets

Dashboard showing organization's software portfolio

Ensuring that requesters have eligibility before fullfullment

Ensuring standardized processes for making changes to IT infrastructure

Single repository of all planned changes and releases

Calendar showing change schedule to stakeholders

Process for negotiating agreements regarding service level expectations, and ensuring these are met

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No
Supported Countries	Global
Supported Languages	English and Turkish

EZPro Service Desk

Overview

What is EZPro Service Desk?

Leaving a review helps other professionals like you evaluate IT Service Management (ITSM) Tools

Pricing

Express

$19

Plus

$29

Free Pass

Free

Entry-level set up fee?

Offerings

Product Details

What is EZPro Service Desk?

EZPro Service Desk Features

EZPro Service Desk Screenshots

EZPro Service Desk Technical Details

EZPro Service Desk Downloadables

Comparisons

Compare with

SharePoint