Name: FastCall
Rating: 8.3 (2 reviews)
Author: Fastcall

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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FastCall has garnered positive feedback from users who have found its integration with Salesforce to be seamless and efficient. This integration allows for a smooth experience and easy navigation between the two platforms, making it easier for users to research and reach out to leads. The product also serves as a valuable tool for capturing information from calls and increasing phone productivity.

One of the standout features of FastCall is its click-to-dial plugin, which enables quicker prospecting for inside sales teams. This feature has been praised by users for its ability to streamline the lead generation process. Additionally, customers appreciate that FastCall is lightweight and easy to install, with responsive customer support.

Another way in which FastCall adds value is by saving time through its logging and scoring capabilities. Every sales phone call is logged and scored, providing valuable data for analysis and reporting. Users have found this feature particularly useful in gaining insights into their calling activities and making informed decisions.

Flexibility is another key aspect of FastCall's use cases. It can be used with office phones, mobile phones, or the FastCall softphone option, offering users multiple communication options tailored to their needs. This versatility makes FastCall suitable for a range of industries and organizations.

FastCall has also proven effective in high-volume calling campaigns, such as reaching out to potential donors or prospective sales. Users have successfully utilized the product in these scenarios, leveraging its capabilities to manage large volumes of calls efficiently.

Finally, one time-saving feature that has resonated with users is the ability to leave pre-recorded voicemails integrated with Salesforce. This functionality eliminates the need for manual voicemail recordings, freeing up users' time and increasing overall productivity.

Overall, FastCall has been lauded by users as a user-friendly tool that provides easy access to call logs and contact information. Its reliable performance and range of features make it a valuable addition to teams looking to enhance their sales communication capabilities.

Email notification feature: Users have found the email notification feature of FastCall to be highly valuable. Several reviewers mentioned that it integrates seamlessly with Salesforce and provides useful information about incoming calls and texts, unlike other call systems like Natterbox.

Ease of use: Many users praised FastCall for its ease of use. They expressed that it is simple to navigate, especially when reviewing captured recordings. Reviewers felt comfortable using FastCall as it met their expectations in terms of features and functionality.

Click-to-dial plugin: The click-to-dial plugin provided by FastCall for Salesforce users was highly appreciated by users. They particularly liked the option to multitask by copying and pasting numbers outside of Salesforce for quick calls, while manually loading contact information from webpages or adding contacts into Salesforce.

FastCall, headquartered in Hollywood, offers a sales dialer via a Salesforce native app supporting outbound and inbound calls and call logging.

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Essentials

Professional

Custom

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

CX Cloud Digital Essentials

CX Cloud Voice Essentials

CX Cloud Elite

Industry Experience Clouds

Talkdesk

FastCall

Dialer Software includes auto dialers and predictive dialers. Auto dialers automatically dial phone numbers. Predictive dialers are a type of auto dialer that attempt to reduce the time agents spend between calls algorithmically, maximizing agent efficiency.

Sales Dialer

Likelihood to Recommend

Preview Dialer

Core Dialer

Call Follow-up and Quality Assurance

Contact preview

Dialer-CRM integration

Call notes & tags

Automatic call logging

Outbound dialing

Inbound routing

Custom caller ID

Click-to-call

Recorded voicemail drop

Dialer contact import

Campaign & list management

Follow-up calls

Dialer reporting & analytics

Dialer compliance

Fastcall

Dialer Logistics

Features related to the logistical approach of a sales dialer product.

Single line dialing

Double line dialing

Calls are dialed on two lines simultaneously.

Triple line dialing

Calls are dialed on three lines simultaneously.

Call into server with landline

Salespeople use their own landline phone to connect to the dialer and take calls.

Call into server with VoIP "soft phone"

Salespeople can use VoIP telephony business phones to connect to the dialer and take calls.

Call into server with mobile phone

Salespeople can use cell phones to connect to the dialer and take calls. (May be a mobile app.)

Predictive dialer

Dials multiple numbers at once; connects the salesperson if a live speaker answers.

Power dialer

Dials one number at a time; automatically dials the next number if the call is not answered by a live speaker.

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

Built-in CRM

Dialer includes some built-in CRM features.

Dialer integration to social media

Dialer integrates to social media to pull in background info on contacts from social profiles

SI database integration

Dialer integrates to third-party databases for additional sales intelligence information, such as Data.com

Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

Dialer automatically logs all calls (successful/attempted).

Features that support sales calls with automatic dialing.

Allows reps to quickly and automatically make outbound sales calls based on call lists.

Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.

Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.

Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.

Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.

Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.

Users can create and modify contact lists/calling campaigns.

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

Sales emails

Includes email functionality for nurturing warm leads or contacting people who were unavailable via phone. Emails can be sent within the dialer software interface.

Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.

Appointment scheduling

Users can schedule appointments and manage appointments including time slots.

Calendar sync

The dialer software syncs with electronic calendars, such as Google Calendar and Outlook.

Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

Dialer call recording

The dialer software allows phone conversations to be recorded.

Dialer call monitoring

The dialer software allows phone conversations to be monitored for coaching purposes; related to sales performance management.

The software supports FTC regulations around time zones and dropped calls.

Google Drive

Slack

Dialpad Connect

Customer Success Specialist

FastCall 2019-06-14 11:00:51

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FastCall

Overview

What is FastCall?