Fathom Analytics Reviews

4 Ratings
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Score 9.7 out of 100

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November 25, 2020
Samantha Bowling, CPA CGMA | TrustRadius Reviewer
Score 10 out of 10
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We are using Fathom Analytics for our largest consolidation client. It has transformed a four entity consolidation from taking weeks to minutes.
  • Consolidation and Eliminating Entries
  • Easy to use dashboards
  • Customizable Metrics and Targets
  • Customizable Dashboard
  • Honestly I do not have any Cons to add.
I definitely recommend for Controllers who prepare consolidations internally and for CPA Firms who provide this service for their clients.
I have not used customer support.
Read Samantha Bowling, CPA CGMA's full review

What is Fathom Analytics?

Fathom Analytics is designed to allow users to utilize voice data provided by our analytics engine to gain clear insights into their business trends and agent activities. The Analytics tool measures the agent activity and provides data to find outliers in their behaviors. Users can filter data to showcase agent strengths or identify training opportunities. The tool also allows users to view a detailed picture of their customer’s behavior as they interact with agents and the call tree.

The Real-Time Dashboard is designed to give users a full, on-demand picture of their call reporting analytics. The vendor says this can help users make critical decisions as needed. In addition, users can build custom reports tailored to their department's specific needs. 
Categories:  VoIP Monitoring

Fathom Analytics Features

Has featureReal-Time Details Dashboard
Has featureCall Flow Reporting
Has featureBehavior Tracking
Has featureReport Building Tool

Fathom Analytics Integrations

Fathom Analytics Competitors

Fathom Analytics Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Voice$20per user/month
Edge$65per user/month
Power$130per user/month

Fathom Analytics Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Fathom Analytics Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No