Name: FCS Hospitality Operations Management
Rating: 9 (1 reviews)
Author: FCS Computer Systems

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Streaming Analytics

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Data Integration

Data Lakehouse

Data Mapping

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Ethernet Switches

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Internet Security

Managed Detection and Response (MDR)

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Packet Analyzer

SQL Server Performance Monitoring

Storage Management

Tape Storage

Threat Intelligence

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Management

Survey & Forms Building

Video

Video Collaboration

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Application Security

Microsegmentation

Security

3D Modeling

Animation

Computer-Aided Design (CAD)

Municipal

Vertical-Specific

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Singaporean company FCS Computer Systems offers the FCS Hospitality Operations Management Suite, a modular set of applications meant to provide an end-to-end or integratable set of applications primarily oriented around guest experience.

FCS Hospitality Operations Management

Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.

Hotel Management

Likelihood to Recommend

Likelihood to Renew

FCS Computer Systems

Oracle SuperCluster

Customer Service specialist/Hotel Specialist

FCS Hospitality Operations Management 2018-12-04 08:24:33

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TrustRadius

Seamless experience

Stop solution

One stop solution

Handling multiple

Data needed

Home

Hotel Management Software

FCS Hospitality Management is used largely to handle our guest requests and services which is obviously extremely important when running an up and coming Casino and Resort. Our hotel is one of the top hotels in our city and in such a short amount of time had created a positive buzz. In order to maintain positivity, we need a system which is reliable and can provide us with the software we need to better service our guests. We use this software to track important data for revenue, a guest's habits, housekeeping info and pertinent customer information. Overall, it is a one stop shop to ensure the hotel is running smoothly.

Tracking pertinent cusomter information.
Providing a one stop solution to handling multiple needs for the hotel.
Storing and computing data needed to monitor revenue and trends etc.
Providing multiple solution for services such as housekeeping, communication among depts, and concierge.

Room for improvement would be that at times the system runs a little slower than we would like it to. When you are busy you need things to be at its best especially when creating a seamless experience for your guests.
Keeping up to date with the ever growing software and adding a few more perks or enhancements.
Shortening the time it takes to fix glitches in the system.

So far it has been an overall positive experience. It is easy to use, easy to train employees, and easy to implement into your business.
It is very beneficial for tracking analytics and running much needed data to watch for trends.
You can literally track everything down: hospitality needs, bedding costs, shipments, etc.

Our customer satisfaction
Maintaining customer data
Property management

We have been able to use the program in tracking product needs and pertinent data when it comes to housekeeping.
We have received real time data to track sale flow which is important to keep track of what drives our busier times.

FCS Hospitality Operations Management

Overview

What is FCS Hospitality Operations Management?