Name: Feedbox
Author: Feedbox CEM

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Document Management

Dropshipping

Embedded Business Intelligence (BI)

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Payment Gateway

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

API Management

Authorization

Cloud Storage

Configuration Management

Data Deduplication

Database DevOps

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed DNS

Managed Private Cloud

Migration

Network Performance Monitoring

Output Management

Privileged Access Management

SaaS Management

Sensitive Data Discovery

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Management

Email Deliverability

Email Marketing

Headless CMS

Marketing Automation

Mobile Advertising

Online Reputation Management

Press Release Management

Product Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Lead Generation

Sales Engagement

Sales

Cloud Access Security Brokers

Security

Church Management

Commercial Drone

Digital Forensics

Home Health Care

Internet of Medical Things

Vertical-Specific

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Feedbox is a customer experience management system designed to intelligently analyze customer opinions and satisfaction surveys. The vendor states that Feedbox assists with installation and programming, reducing the workload for companies. This versatile product is used by professionals and industries such as retail, hospitality, e-commerce, financial services, healthcare, customer service, market research, sales and marketing, human resources, and hospitality and tourism.

## Key Features

**Plug and play**: According to the vendor, Feedbox provides assistance with installation and programming to reduce the company's workload.

**Tech + BI**: The vendor claims that Feedbox offers technology expertise and guidance throughout the survey process, including question and questionnaire design and result analysis.

**Alto ROI**: The vendor states that Feedbox offers competitive pricing and a commercial strategy focused on maximizing cost benefits without hidden costs.

**Hecho a la medida**: According to the vendor, Feedbox's R&D department can develop custom changes and designs to meet specific client needs.

**Punto de venta**: The vendor emphasizes the effectiveness of in-store surveys for constant and representative feedback.

**Multicanal**: The vendor states that Feedbox allows surveys to be conducted through various platforms, including in-store tablets, remote portals, mailing campaigns, and mobile devices.

**Multipregunta**: According to the vendor, Feedbox enables the creation of multiple active surveys that can be changed or updated in seconds, with each question offering logical branching.

**Multianaliticos**: The vendor claims that Feedbox processes information into easy-to-understand KPIs accessible by multiple levels of the company. It provides 24/7 dashboards, daily/weekly reports, custom reports, real-time alerts, and downloadable data.

**Publicidad segmentada**: The vendor states that Feedbox allows targeted advertising in satisfaction surveys based on customer profiles.

**Análisis de marketing**: According to the vendor, Feedbox can be used to survey expos, political campaigns, or any event requiring immediate analysis.

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Feedbox

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Feedbox CEM

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Feedbox

Overview

What is Feedbox?